Bridgewater KIA

To sale person Karen Mateo Our sales person Karen Mateo was very helpful. She asked all the right questions and care about our needs. I truly recommend her. I like it Our sales person Karen Mateo was very helpful. She asked all the right questions and care about our needs. I truly recommend her. I like it More

No Service Service Dept Brought my 2017 Sorent EX after Tripple A charged a dead battery. Dealership never called about status so I called day 2:00 pm and was told they were Brought my 2017 Sorent EX after Tripple A charged a dead battery. Dealership never called about status so I called day 2:00 pm and was told they were working on the car. Called again at 4:00 pm and was told the battery tested low but was good and was not eligible for a warranty replacement. I was then placed on hold for 10 minutes after I asked the price of a new battery since I didn't want to get stuck on the road. I called back and was told the Parts Dept hasn't responded to the their call. Only after I physically went to the dealership was I able to get a quote on a new battery that was then installed. The Service Dept seems to have new people who are brain dead with no regard for the customer or any concept of service. More

Patient and knowledgeable staff! I am an older gentleman that is not good with technology. Danny and his staff really took the time to answer all my questions I had and was very pati I am an older gentleman that is not good with technology. Danny and his staff really took the time to answer all my questions I had and was very patient when going over the vehicle. That goes a long way with me. Would highly recommend Bridgewater Kia to anyone looking to buy a Kia. Robert Bacchieri More

Excellent Buying Experience!! We just purchased a 2019 Kia Forte from Bridgewater Kia. We visited Bridgewater Kia based on the positive experiences from prior customers posted o We just purchased a 2019 Kia Forte from Bridgewater Kia. We visited Bridgewater Kia based on the positive experiences from prior customers posted on Dealerrater.com There is a sign in the showroom that says: “Our job is not to sell you a car, our job is to help you buy a car”. That’s exactly what our salesperson Brett did and more. You couldn’t have asked for a nicer and more knowledgeable person to be your car salesperson. Brett spent a lot of time with us and patiently answered all our questions completely. He was also very clear and thorough in explaining all the features of the car, as well as all other aspects of the transaction. It was THE BEST car buying experience we have ever had! We were offered a very good deal and very fair trade-in price for our trade. It made the car buying experience a pleasure, the way it should be. I would also like to mention David, who is the finance manager. He had all our paperwork prepared accurately. He was very thorough and patient in explaining everything before we signed all the documents. Never was pressured for any after-sale add-ons. We are very excited about our purchase and extremely pleased with our car buying experience with Brett and David. Dan, (who is referred to in the prior ratings) also stopped by to talk to us and was very gracious. We highly recommend Bridgewater Kia and Brett and the team if you are looking for a new KIA. More

Used 2015 Mustang Ecoboost Premium - Jarred Came across a beautiful yellow Mustang ecoboost premium and I gotta give a shout out to not only my salesman: Jarred, but also two others who were ext Came across a beautiful yellow Mustang ecoboost premium and I gotta give a shout out to not only my salesman: Jarred, but also two others who were extremely patient with me during the process and helped me out a bunch: David and Danny. Treat people with the respect they deserve to get respected back. Great service guys. Thanks More

Great Experience. Just moved to Bridgewater and needed a new car. I found that Bridgewater Kia provided friendly and knowledgeable service. They had a great team atmo Just moved to Bridgewater and needed a new car. I found that Bridgewater Kia provided friendly and knowledgeable service. They had a great team atmosphere and worked with me to find the best deal. Unlike my experience with other dealers I visited in the area, I never felt pressured at Bridgewater Kia to buy a car that was not the right fit for me. More

Very good service Excellent service! Great team, no need to wait longer. Easy to communicate with. They pretty sure to get excellent service for the customer. Keep it u Excellent service! Great team, no need to wait longer. Easy to communicate with. They pretty sure to get excellent service for the customer. Keep it up! More

Amazing customer service Bridgewater Kia has given me more than excellent customer service. I bought a car from them on 8/1/18 and the car ended up being totaled in a car acci Bridgewater Kia has given me more than excellent customer service. I bought a car from them on 8/1/18 and the car ended up being totaled in a car accident a week later. David the finance manager reassured me everything will be ok. And he was rite. David and Chris the sales representative gave me 100 % customer satisfaction and helped me get my new car. They worked very hard in getting me approved and I drove home a happy customer with the car I wanted. If your looking for a dealership that will treat you like family and walk you through every process and explain everything to you. Bridgewater Kia is the dealership to go to!! I would recommend them to anyone and everyone. Thanks again David and Chris. More

Just purchased our 12th car from Kemper We have been dealing with the Kemper's for 30 years and have purchased cars for many different family members. Jim Kirchner has been our salesman for We have been dealing with the Kemper's for 30 years and have purchased cars for many different family members. Jim Kirchner has been our salesman for every single sale. In the showroom there hangs a framed motto: "Our job is not to sell you a car, our job is to help you buy a car." They stay true to this. It is so easy for our family to continue buying cars here. We love our new Sorrento. They have upgraded used cars on site as well. Go buy a car here! More

Transmission Troubles Resolved I bought a new 2017 Sportage from Bridgewater Kia 18 months ago. About every 200 miles or so while driving the automatic transmission would slip into I bought a new 2017 Sportage from Bridgewater Kia 18 months ago. About every 200 miles or so while driving the automatic transmission would slip into neutral. The transmission would re-engage by taking my foot off the gas. Needless to say this was frightening and somewhat unnerving, especially when you were pulling into the fast lane on a highway doing 70 mph. They couldn't diagnose the problem even after they hooked me up with a "flight recorder" which monitored my engine conditions when this happened although the data captured by this device did show the engine racing when the transmission slipped into neutral. Kia authorized the installation of a new transmission. Bridgewate Kia let me have use of a courtesy car for the duration of the work. I went and picked up the car and as I was pulling out of the dealer lot I noticed two fractures in the windshield running parallel to one another from the dashboard up that looked like stress fractures that occurred when they put the new transmission in. I immediately drove back and with no questions asked they returned the courtesy car to me while they had a new windshield installed. I picked it up a few days later and within 24 hours the same problem occurred with the trannie popping into neutral. About a week later it happened again and I took it back. Bob, the Service Manager came out and took the car for a ride. Needless to say it didn't happen as it never does in those situations. When he got back to the lot he went and retrieved a Tablet from his office and after searching the Kia dealer website saw that just two days prior a new software update specifically for the transmission was available. He loaded it and I have drive 1600 miles now without a problem I want to thank Bob and Bryant, my Service Advisor for all of their prompt and courteous attention that led to this issue being resolved. They did everything that you could expect from a car dealership and I want to thank them. Hopefully they won't see me again for this issue. More