Bridgewater KIA

service I was unhappy with Jaime Cano. He did not ask about my Fuel Reimbursement. When I went to pick up car. He gave me my bill, asked if he used coupons I was unhappy with Jaime Cano. He did not ask about my Fuel Reimbursement. When I went to pick up car. He gave me my bill, asked if he used coupons I had giving him when I dropped care of in morning. He said he did not have them. I said I had giving them to him. So he looked & said I only gave one. I said gave you two. Finally he found them both & adjusted my bill. Just was not happy at all with Jamie. Since I have been coming to the Service Dept for 7 years. Always deal with Bob Dempsey which is wonderful. Always greets you by name & does the fuel reimbursement. Now everytime I come in you have new people in Service. A really big turnover which I'm not happy with. More

Refused to honor their own coupon , dishonest and rude. Dishonest , rude scammers , and terrible customer service. I dropped my Kia off for a diagnostic scan / report due to a check engine light and recall. Dishonest , rude scammers , and terrible customer service. I dropped my Kia off for a diagnostic scan / report due to a check engine light and recall. I was told the cost for a diagnostic scan was $134, for which I signed. However , I found a coupon on Bridgewater Kia’s website for a FREE diagnosis scan test and report on any Kia vehicle with the presence of any warning light. I received a bill of $75.09 upon pickup of my vehicle. I presented the coupon and I was told that by Carol , my service coordinator, that she could not accept the coupon because an additional evac scan was performed. When I reminded her that nothing was authorized, she said , “Oh that’s what you signed for , up to $134 of diagnostic tests. “ I was never told about any differentiation between tests or scans. When I asked for Bob, the manager, he proceeded to say that he did not agree with me or the coupon - and was not waving any charge. Carol was rude and said, “ Technically, we are already charging you for a half hour of service, when we should be charging you for an hour.” Followed by , “ I could go ahead and charge you the full $134 , if you’d like?” So, tell me Bridgewater Kia... Was I charged for additional scan or for a half hour of service? They both tried to add that coupon should have been presented at write up, when it did not say that anywhere on the website or printed coupon. Thank God I took a screenshot of the original coupon yesterday because when I checked the website an hour or so after I left the dealership , surprise... it now says must be presented at time of write up. — Nice trying to cover yourselves. They tried to make excuses and it was clear that they did not want me to walk out of that dealership without paying anything. Bottom line, they did not honor a coupon provided on their website for the service stated , signed for and provided. I will be following up with the owner of the dealership and will never do service with them again!!! More

Stay away One of the worst dealers I have ever encountered. Drove over 50 miles one way to get to the dealer, and prior to driving there I have discussed pricin One of the worst dealers I have ever encountered. Drove over 50 miles one way to get to the dealer, and prior to driving there I have discussed pricing and my trade with Wes and informed him of the long distance travel not to have any surprises. Once I get there I waited almost 15 min just to get sales person that was supposed to be Wes. Turns out to be Jim. He had no clue about any numbers or discussion about the vehicles. Toyota Venza that I was looking into, had very misleading description about the condition advertised. Test drove it and was on the fence of even move forward. Once we started going into numbers, wow was I surprised. I knew about the vehicle history prior to coming in, and every time I said something about the vehicle Jim just tried to cover it up. Didn’t even attempt to work on any numbers that Wes discussed it with me, not even a dollar discount. Didn’t even attempt to make a sale or any effort, like there was line out to door to buy this vehicle or any vehicle there. I was the only one there. I would never ever come back to this dealer even if they gave me a car for free. Stay AWAAAAYYYY More

Dishonest & Decitful !!!! CPO certification & Purchase price was agreed upon for 2018 Sedona for $ 995 and $ 22300 respectively by Wes and Jim, SalesMan. Then they changed the CPO certification & Purchase price was agreed upon for 2018 Sedona for $ 995 and $ 22300 respectively by Wes and Jim, SalesMan. Then they changed the CPO certification price to $ 1295 and wanted to charge Doc Fees of $ 598. Most Dealers charge $ 199- $ 299. Stopped responding to emails and phone calls & sold the Van. The van was advertised as a CPO on edmunds, autotrader, Cargurus and upon agreeing on the purchase price and when asked about CPO, were informed that it was CPO "eligible" and NOT CPO. Thus, we decided to purchase the Certification and they still reneged on the price. More