Bridgewater KIA

Jim was wonderful to work with as was his team. I had a lot of concerns and questions and he was always patient, responsive, and helpful! I will definitely recommend Jim and this team to others! lot of concerns and questions and he was always patient, responsive, and helpful! I will definitely recommend Jim and this team to others! More

Amazing crew! Always a pleasure when servicing my vehicle! They go above and beyond to make sure everyone’s experience is nothing less then exceptional. vehicle! They go above and beyond to make sure everyone’s experience is nothing less then exceptional. More

Jim was great! He was friendly and answered all our questions. Great sevice overall and would definitely recommend to friends and family. Keep up the good work! questions. Great sevice overall and would definitely recommend to friends and family. Keep up the good work! More

Very friendly staff . Very helpful with questions. Would recommend to others to have their cars serviced. Carol was helpful with my extended warranty. Thank you recommend to others to have their cars serviced. Carol was helpful with my extended warranty. Thank you More

Very pleasant and no pressure experienceEmployees made Very pleasant and no pressure experience Employees made us feel very comfortable Well versed on all units definitely highly recommended a 5 start Very pleasant and no pressure experience Employees made us feel very comfortable Well versed on all units definitely highly recommended a 5 start experience from start to finish More

Unable to deliver on order placed 6 months ago I placed an order for a 2020 Telluride SX just prior to Christmas 2019 with Karen Mateo and was told the order would take 8 weeks. 8 weeks later (Feb I placed an order for a 2020 Telluride SX just prior to Christmas 2019 with Karen Mateo and was told the order would take 8 weeks. 8 weeks later (February) Karen could not tell me the status of my order or when the order would arrive. Karen then began to ignore my emails. In May, I talked to Jimmy, told him I still wanted the order, but no longer wanted to deal with Karen. Jimmy told me he could not answer why my order had been significantly delayed but told me that the order should be in by mid July, and that I could call in June to get the exact delivery date. I was also informed that my order was being upgraded to a 2021 Telluride SX because there were no more 2020s being made. I accepted this upgrade. A little more than a week ago, I called again and was told by Jimmy that he was going to check with the Sales Manager (Danny). I did not hear back again from Jimmy. I called yesterday and tried to leave a voicemail for Jimmy, but could not, because his voicemail box was full. So I called again and left a message for Danny and asked for a call back. I still have not heard back from Jimmy or Danny. Is this appropriate treatment for a prospective customer? My wife bought a 2015 Optima from this dealiership and did not have this kind of problem. Who is going to finally going to accept responsibility? More

My experience at Bridgewater Kia I found the car online and setup a time to come in and see it, I live an hour an away. Well close to the time of my appointment they had found out the I found the car online and setup a time to come in and see it, I live an hour an away. Well close to the time of my appointment they had found out the wrong car was on the truck to be delivered so I was obviously frustrated with the turn of events. Jim was able to walk me off the ledge and informed me they had sent someone to intercept the truck and bring the car back to the dealership. When it arrived it needed some amount of servicing so the owner had the service department stay late to complete the work so I can get take home the vehicle that day. Jim constantly provide me updates even though they were swamped most of the day. Long story short this will be my one stop for future purchases. What seemed initially like an impossible set of circumstances turned into an awesome experience and I was constantly reassured that it would happen and that I would be taken care of. Great staff, great experience and they really went the extra mile. Oh and by the way I love my vehicle. More

My experience at Bridgewater Kia was great. RJ was of great help. I walked out with my dream vehicle. I would definitely recommend this dealership to anyone looking for a new or used vehicle. Everyone is great help. I walked out with my dream vehicle. I would definitely recommend this dealership to anyone looking for a new or used vehicle. Everyone is very knowledgeable and helpful and wants to get you the overall best deal. More

Went in to purchase a vehicle I seen online, the vehicle was everything I wanted. My salesman was nice, informative and patient. I would recommend him to friends and family was everything I wanted. My salesman was nice, informative and patient. I would recommend him to friends and family More

New car purchase This is the second Kia we have leased with the help of Jim Kirchner. Both times Jim was informative and easy to deal with. No pressure. We told him This is the second Kia we have leased with the help of Jim Kirchner. Both times Jim was informative and easy to deal with. No pressure. We told him what we needed and he provided that for us. We are very happy with our Optima and our new Seltos and are now Kia customers for life. More