Bridgeton Chevrolet Cadillac GMC Chrysler Dodge Jeep Ram

I don’t usually write long reviews, but this one is well deserved. I purchased an Audi SQ8 from this dealership on April 1st, and my experience has been nothing short of frustrating, disappointing, and dang deserved. I purchased an Audi SQ8 from this dealership on April 1st, and my experience has been nothing short of frustrating, disappointing, and dangerous. Shortly after taking the vehicle home, I noticed one of the tires was damaged — a visible chunk was missing from the sidewall, which, upon further inspection, is clearly visible in the listing photos. That alone should’ve raised red flags during any proper inspection before sale. I reached out to the dealership immediately and got no response. I then had to call multiple times for days to follow up, and each time, I either got brushed off or heard nothing back. I was passed around with no resolution or accountability. Eventually, the tire blew out completely, putting me in a dangerous emergency situation. Because this is an all-wheel drive vehicle, Audi’s own official guidelines recommend that all four tires be replaced simultaneously for safety and performance. Driving with mismatched tread on an AWD car risks damaging the drivetrain and voiding the warranty — which any qualified dealership should know. I had no choice but to replace all four tires at a major, unexpected cost of nearly $2,000. When I finally got someone to acknowledge the situation, the dealership offered to only reimburse me for one tire. Even worse, over 7 days have passed, and I still haven’t received the promised check or any kind of follow-up. Once again — silence. To make matters worse, I also experienced issues with my trade-in. The dealership waited over a month to pay off the remaining lien, which resulted in a late payment fee and a derogatory mark on my credit. When I reached out repeatedly to get clarity, I was once again ignored. What frustrated me the most, though, was how I was treated when I finally spoke with Frank Sorrentino. Instead of listening to the valid concerns I raised and acknowledging the facts supported by Audi’s manufacturer guidelines, he talked down to me as if I had no idea what I was talking about. I came to the conversation prepared with information, photos, and documentation — but was met with condescension and dismissal. This is not just about money — it’s about safety, transparency, and basic respect for customers. I gave the dealership seven days to respond and make things right in writing. That deadline has passed with no accountability, no professionalism, and no resolution. If you’re considering purchasing a vehicle from this dealership — especially a high-performance or luxury car — I strongly urge you to have it independently inspected before signing anything. Don’t assume they’ve done their due diligence, and don’t expect much if issues arise afterward. This has been one of the worst vehicle-buying experiences I’ve ever had. Buyers, be warned. More

Kyle and his service team are awsome! ! Kyle kept me informed regarding the repair to my Cadillac. I would definitely recommend the service department! ! Kyle kept me informed regarding the repair to my Cadillac. I would definitely recommend the service department! More

There were very efficient and very polite the service I had done was very good,I will tell my friends and family to go there 👍 had done was very good,I will tell my friends and family to go there 👍 More

I was very familiar with the dealership when it was owned by the Novick family by the Novick family More

As a client/buyer at Bob Novick's for many years, it saddens me to learn that you no longer have the service, pick-up or loaner, for service calls. That was an attractive incentive for me to do business saddens me to learn that you no longer have the service, pick-up or loaner, for service calls. That was an attractive incentive for me to do business buying and getting servicing with what is now, Bridgeton Auto Mall. More

Displeased that a/c was not fixed and no callback to reschedule after my call. reschedule after my call. More

The dealership was clean and the staff was very upfront and helpful. All my questions were answered and I felt good with my purchase and helpful. All my questions were answered and I felt good with my purchase More

Car was dirty and everything took entirely too long. Daniel was great but that was about the only part that went smoothly. License plate screw came off when i left. They said the car would be detailed a Daniel was great but that was about the only part that went smoothly. License plate screw came off when i left. They said the car would be detailed and the gas would be halfway full. It wasnt. More

Good communication and service provided. and customer service. Will be using them again soon. Bridgeton Chevrolet Cadillac GMC Chrysler Dodge Jeep Ram and customer service. Will be using them again soon. Bridgeton Chevrolet Cadillac GMC Chrysler Dodge Jeep Ram More

Yasmin is great! She did whatever she could to make sure I went home happy in my new car! She did whatever she could to make sure I went home happy in my new car! More