Brickell Mazda

Brickel Mazda is like any other dealership, sale cars and get money. I was lucky to be taken care of by Mr. Cesar Nunez. He is an asset to the Company and a gentleman. He made things very easy. I did no get money. I was lucky to be taken care of by Mr. Cesar Nunez. He is an asset to the Company and a gentleman. He made things very easy. I did not get a good price for my Forester. I saw it on sale later for over $6.000 more than I was allowed as a trade in. More

No haggle process- quick, courteous, and with a car wash too! I did not feel any pressure while bringing my car here. Will definitely be back. Thanks again! too! I did not feel any pressure while bringing my car here. Will definitely be back. Thanks again! More

My experience was amazing. Jeannette Rodríguez is amazing at her job and I am very happy with my vehicle. She took the time to talk numbers, get me a great deal, and personally deliver my car. at her job and I am very happy with my vehicle. She took the time to talk numbers, get me a great deal, and personally deliver my car. More

Great friendly people. Great car! What more can we ask for. Pablo went over and above to get the car ready for us. Recommend them for. Pablo went over and above to get the car ready for us. Recommend them More

I found a listing for a Mazda 6 I was interested in on CarGurus from Brickell Mazda in Miami and went to check it out on Dec 11, 2020. Negotiations were pleasantly easy and drama free. (Thank you Fausto) CarGurus from Brickell Mazda in Miami and went to check it out on Dec 11, 2020. Negotiations were pleasantly easy and drama free. (Thank you Fausto) Waited nearly 3 hours for the finance office and I'm pretty certain the only reason they took me then was because Fausto caught me leaving to go home. The finance guy, Gilberto, tried to sell me a higher interest rate than worthy of my top tier credit so we spent more time on that but we got together in the end. Finished up at 8:47pm after arriving around 3:00 and then a 2+ hour drive home. Got home just before midnight after stopping for a quick dinner and couldn't find a copy of any of the paperwork from my deal. Literally the only piece of paper they gave me was the registration. Figured it was because it was closing time and it had just been overlooked, but it took a week of phone calls and emails before I was finally able to source a copy from Mazda Finance. Got a copy from Gilberto later that same day to. Fast forward to Jan 4, 2021. I contacted the lender of the car I traded as to when they would process the loan payoff. Surprise... "we haven't received a payoff." After 24 days, Brickell Motors hadn't sent a 10 day pay-off. I then spent several hours running around in circles attempting to reach Fausto, Gilberto, the finance manager, the sales manager and the general manager all with zero response. Repeated phone calls just got me transferred to their automated endless loop of a phone system with no extension numbers to actually reach anyone. For days no one returned any of my calls and the only contact I made was with the "Digital Concierge" Camillo. Camillo was almost helpful and said that he reached the finance manager who said they "would send the payoff next week." Additionally, he told me I didn't need to worry about making January's payment on my old car (which I was still legally obligated to do.) Can't say I was even the least bit optimistic at this point. It took me the better part of 3 days of phone calls, voicemails and emails before reaching anyone with any authority who could help. I even found an email address for the owner of the dealership in a Google review inviting customers to contact him with any issues.. and that went completely unanswered as well. (Thanks Mario Murgador) Finally, I reached the sales manager, Alex Pou, who looked into it right away (once I finally got a hold of him) and got it taken care of. But I spent 5 business days trying to get them to pay-off my trade-in... which ultimately took them 29 days. (plus 10 more days for the lender to clear their funds) I really wanted to leave a positive review. I got a deal I was happy with on the car I wanted with no drama. But the time I lost waiting for financing and then a week of run-around chasing down a copy of my paperwork and then another week of run-around to have them pay-off my trade a month later have proven most irritating. Nearly all of my problems came after I left the dealership with my new car. I've purchase a lot of cars and never encountered issues like this before. Everything since signing the paperwork has been nothing but drama. Additionally, my salesman promised me a second key for $50 if I came back when the service department was open. But one of the dealer reviews I found in the aftermath said they were promised the same thing and Brickell Mazda subsequently refused to honor it after the fact. Yeah, I can totally believe that and won't even waste the phone call. I've tried to imagine possible scenarios for Brickell Motor's complete lack of accountability for follow through to return a phone call or email and do a job they were paid to do in a timely manner. Can't really see where it was a delay due to the holidays since the pay-off should have been sent out by December 22. Or a covid related delay either since the Jaguar dealer we bought our F-Pace from at the end of October had no problem paying off our BMW in the customary 10 days. This just seems to be the way Brickell Motors is set up to do business. Caveat emptor. More

Excellent customer service despite technology issues (I had scheduled the pick up + delivery service online a few times before getting it right). I do like the text notifications about the status of the v had scheduled the pick up + delivery service online a few times before getting it right). I do like the text notifications about the status of the vehicle and valet. Price was on par with others More

Team had great communication throughout the whole process and treated me amazing. Would Definitely recommend to any friend of family. Best Mazda dealership in town. and treated me amazing. Would Definitely recommend to any friend of family. Best Mazda dealership in town. More

Luis was a great service advisor. He took care of all of my service needs and keep me updated the entire time. I appreciate that he called me and asked me before any service was done rather than just going my service needs and keep me updated the entire time. I appreciate that he called me and asked me before any service was done rather than just going ahead and doing it. Will definitely come back here. More

Luis Pelaez (or was it Mario?) was the service advisor who helped me from beginning to end. His professionalism, courtesy, and patience stood out above the rest. I hope he gets promoted -- he deserves it! who helped me from beginning to end. His professionalism, courtesy, and patience stood out above the rest. I hope he gets promoted -- he deserves it! More

Excellent customer service. Actually makes the time to listen to his customers' desires and works with them. Goes the extra mile and great follow through. listen to his customers' desires and works with them. Goes the extra mile and great follow through. More