Brickell Honda - Service Center

Before pandemic the dealer used to tell me what service my car need at the time or future, now if I say chance oil, that all that I get. I would love to have an advise like before .. my car need at the time or future, now if I say chance oil, that all that I get. I would love to have an advise like before .. More

I asked for three things to be done to my car. The representative told me they couldn’t do any of them. One of them was to replace a stolen emblem. He said they didn’t have it. It was only after I The representative told me they couldn’t do any of them. One of them was to replace a stolen emblem. He said they didn’t have it. It was only after I told him I had spoken with parts and they had the emblem in stock that he actually checked and had the shop put the emblem on. Very unhelpful. More

Terrible experience. I may not bring either of my cars there in the future Brickell Honda used my service visit as a lead generation process to make an offer to buy my I may not bring either of my cars there in the future Brickell Honda used my service visit as a lead generation process to make an offer to buy my car. I spent $750 (60k mi svc and drive belt) and then received offers via text (addressed to someone else, rather than my name) and via phone from a used car salesperson. And after viewing the used belt, I am skeptical the belt needed replacement. I felt taken advantage of through this experience. More

My yelp review This place is a headache. As seen by my account, I rarely complain about anything. I’ve been going to Honda services for 20 years, and I love Honda services. However, befo As seen by my account, I rarely complain about anything. I’ve been going to Honda services for 20 years, and I love Honda services. However, before I thought that Bricknell Honda Ruined my car, I considered this the worst Honda. First, I choose this place due to the 15% coupon. It was a bate in switch, the Honda in key largo down the street is 16% less expensive. The service representative assured me that all the 30k services are exactly the same. After the car was completed, the another representative told me he was wrong. There were so many many issues, they have a long survey on their way. The day after services the tire pressure went low and it was making a funny sound. I decided to go to the nearest tire shop and they said Honda probably did not do the inspections. I paid extra for the 30k service and extra Services, and I already knew they did not do the inspection. I complained to the manager instantly receiving the car because they missed an issue. He kindly fixed it ASAP, but usually I do not need to do my own inspection after paying almost one thousand dollars. Even at Walmart 20 years ago I felt more comfortable with their inspection. I brought it back in two days later, and tried to tell them about the tires and they said it was the weather that changed my pressure. They thought it was something else. They didn’t care to listen. Despite my lack in confidence in their service, they fixed the missed tire issue. I received a call before noon, and my associate helper was unavailable to answer for a few hours. When I finally got a hold of him, he said he would call a Lyft to pick me up. 30 minutes later I figured out he forgot. It was difficult to get a hold of him. I received my car more than 3 hours after his call. My car unnecessarily spent all day there. I was picked up in time to hit Friday rush hour in Miami. Needless to say, I will not go back. I am still not sure if they did all the services, and I don’t trust them that I really needed the extra services in the first place. I will same some positive things. The manager Migel Diaz was nice, I love the Lyft services 4/4 positive reviews. It’s more practical than the better than a shuttle service in the city. End of yelp review. It stated off with my gps taking me to the wrong entrance. I walked across the street to Buick bricknel and they gave me directions. I told three service reps at different times that they need more signs to point people to service. One laughed the others ignored me. I was two minutes late for my appointment and was seen around 25-40 minutes later. Julian doesn’t have an office. If you can’t make the appointment, then just do not have the time slot. Then Julian lied about the 30k service. Saying every Honda is the same every where. When he called in the middle of the day, After he lied, I felt he wasn’t clear on the need for one of the services. I asked him to explain and he said your car has 40k miles. Another lie it’s 37, but he was convincing enough to get my wife to agree on the service. Because of all the lying and at least two things missed in the inspection. I am not sure that the extra service I paid for/air filter “throttle” service was done. Even though the most important thing to me was rotating tires with the 30k service. It was not done, but I still paid full price. Julian lied about calling me back and it going to voicemail around 11. It rang once and he hung up. If it went to voicemail, leave a voicemail. After waiting the whole day for my car, I had an explanation and an offer to buy new tires. I probably would have bought them, if I found out at the beginning. I am driving to California and need good tires. I noticed the sound in my car right away. I called and I was hypoglycemic waiting for the slow service. I do not want to go back, but the service person convinced me that it was the safest thing to do. I still agitated after lunch and was almost tempted to go to another Honda to fix the problem. I called back to reschedule and they said the next convenient time available was Tuesday. It was from important to let’s see what happens till next week. I called back the next day and made a fuss about my tire pressure gauge and they booked me for the next day. While waiting I did talk to a sales person about trading my car in. She was super nice and said I was super nice person. I liked her a lot. Unfortunately I have a lot of miles and I’m 8k upside down on my car right now. Like I said earlier,l it seems like Julian does not have his own office, so I watched him goof off until an office opened up for him. Julian needs more training. More

Excelente atención y muy profesional gracias por sus servicios se lo recomiendo a todos mis amigos servicios se lo recomiendo a todos mis amigos More

I’ve had our two cars serviced at this dealership for years. Ask for Sam, he is the best! Such a professional guy and always customer service oriented! If you want the job well done, without any gimmicks years. Ask for Sam, he is the best! Such a professional guy and always customer service oriented! If you want the job well done, without any gimmicks or unpleasant surprises ask for him! I’m speaking from years of experience servicing through him. Did the mistake to go through a different person coupe of times and regretted it! Will not schedule any maintenance unless he’s working! More

Charge too much for the service that they provide. I will be going elsewhere for my next maintenance or repair. I will be going elsewhere for my next maintenance or repair. More

Service was excellent and included car service hone and back. I made a specific appointment for an oil change and expected to wait for it. Instead I was told to expect a three hour turnaround. When you mak back. I made a specific appointment for an oil change and expected to wait for it. Instead I was told to expect a three hour turnaround. When you make a simple oil change appointment I don’t see why it can’t be done in well under one hour. More

Basic good service. It took 2 h for an oil change, no water or coffee in the waiting area. I don’t even bother asking for a car wash, they can never do it. The person t It took 2 h for an oil change, no water or coffee in the waiting area. I don’t even bother asking for a car wash, they can never do it. The person that took care of me was cordial and professional. More

It’s fine the service in brickell Honda. Congratulations for the team. bye. Haved good day Congratulations for the team. bye. Haved good day More