Brickell Honda - Service Center

Brought my vehicle in for a recall received truck back and recall was not done Showed a defect in leather armrest was dismissed as wear and tear when my vehicle is barely a year and a half old and recall was not done Showed a defect in leather armrest was dismissed as wear and tear when my vehicle is barely a year and a half old More

Somewhat disorganized. Need to improve internal communications and awareness of the clients requests and situation. Need to improve internal communications and awareness of the clients requests and situation. More

Súper mala experiencia ,lleve el carro por una falla ahora es otra un carro nuevo 2025, Honda HRV. Me dijeron que era la batería cuando me lo entregaron llegué a mi casa con el carro recalentado si agua ahora es otra un carro nuevo 2025, Honda HRV. Me dijeron que era la batería cuando me lo entregaron llegué a mi casa con el carro recalentado si agua , y se apagó otra vez la señorita Samanta se dio cuenta que no tenía agua y no fue capaz de ponerle esto hizo que el carro se recalentara y ahora tiene otro problema el carro y la Honda no me quiere responder .. Alejandra Ledezma More

I waited 3hrs for an oil change. I had at appointment at 9am. Arrived at Brickell Honda at 8:30AM and left at 12PM. Unacceptable truly. I had at appointment at 9am. Arrived at Brickell Honda at 8:30AM and left at 12PM. Unacceptable truly. More

El mejor dealer de toda la florida, tienen el mejor servicios y los mejores carros servicios y los mejores carros More

Fuimos atendidos con mucha profundidad por la Sta. Rosamaria Mateo. Ella muestra perfección y arte para conducir con mucha paciencia sus clientes. El financiero está bien preparado para completar la Rosamaria Mateo. Ella muestra perfección y arte para conducir con mucha paciencia sus clientes. El financiero está bien preparado para completar la contratación. Quedamos muy satisfechos. Gracias More

Great experience that took care of me right away the guy in the front I don’t remember what his name but he gave me a great service and fast. This is the most important fast in the front I don’t remember what his name but he gave me a great service and fast. This is the most important fast More

Service was great, from the people that receive your car, service advidor(Orlando) and mechanic service advidor(Orlando) and mechanic More

Vladimir tried to trick me into paying for almost 500$ worth of filters after I told him I only wanted what was included with the purchase of my vehicle. He repeated that I owed nearly 500$. I had to call worth of filters after I told him I only wanted what was included with the purchase of my vehicle. He repeated that I owed nearly 500$. I had to call someone that was with me when I purchased the car to clarify what came with my purchase of the car (oil change and tire rotation). I waited two hours for the oil change and tire rotation. After the service I showed Vladimir the receipt, specifically where it said “CUSTOMER DECLINED RECOMMENDED SERVICE” and shared my concern that he was over charging un suspecting customers, he dismissed my concerns by saying I was confused and needed to read the owners manual. I’m going to leave a review in google so people can see what type of customer service is offered at Brickell Honda when they search the dealership. I’ll make sure to recommend avoiding this dealership and Vladimir at all cost. More

Contrary to what I am used to, this time the service was very slow and no updates in person or by text. At one time my advisor was not to be located. Used to better service from this place. very slow and no updates in person or by text. At one time my advisor was not to be located. Used to better service from this place. More