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2,533 Reviews of Brickell Honda - Service Center
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March 29, 2019
Great service representative, less-than-stellar reception. I have consistently used John Garcia as a service representative for the past year, who was very helpful when my car offered damage during Irma. John I have consistently used John Garcia as a service representative for the past year, who was very helpful when my car offered damage during Irma. John is always polite, responsive, and professional - I always request his services. The receptionist, check-out, and payment area of this office are perfectly awful. During my visits this past year, the receptionist is never available, absent, or not present for at least 15 minutes. Additionally, there is NEVER any back-up on the floor to take-over in their absence - a very shoddy run operation to say the least. In short: service-end very good, back-end/payment not good More
by STEPHENGLEASON.NYC
Verified CustomerEmployees Worked With
John Garcia
March 26, 2019
Fast, efficient service Samuel was very helpful and thorough. I was out of there in less time than I expected. I was approached while waiting by another staff to ask if there Samuel was very helpful and thorough. I was out of there in less time than I expected. I was approached while waiting by another staff to ask if there was anything he could help me with. Better experience than my first time. Customer service is the key and I think this time around it was on point. More
by ELIACOSTA
Employees Worked With
Samuel Vidal
March 26, 2019
No information My car had a factory problem with some of the drive assistance services last week Wednesday. So I called straight away and booked to come in that day My car had a factory problem with some of the drive assistance services last week Wednesday. So I called straight away and booked to come in that day at 3:30, but when i arrived at 3:30 i was asked if it is ok to keep my car overnight because nobody would be able to look at it, since 3:30 was close to closing time. Why couldn’t they tell me that on the phone so I didn’t have to go there. Thursday at 7 am i took my car in again. Waited for about an hour and then they explained that they would have to order a part. They informed that this part would arrive on Friday morning for sure and as soon as the part arrives someone would call me to come in and they would be able to put in the part in 1-2 hours. Friday i waited the whole day and nobody called me, so i decided to call at 3:00pm. When i called i foind out that the part was already there but the staff forgot to call me. So I asked if I could come in and they said no because it was too late already. They asked me to bring in on Monday. Monday i took the car in at 7 am and i was told it should take max 2 hrs to fix but that they would call me when it was ready. By 11:00 am nobody had called me again. So i called to find out what happened, i was put on hold for several minutes until the line cut and i had to call again. This happened 4 times, to the point that i had to go in without knowing if the car was ready. When I got there nobody knew what was the status, until a girl went to the garage to ask and found out that the car had been ready for ours! I will never take my car there again! Terrible customer service! More
by BERNardo_NORONHA
Employees Worked With
Carlos
March 25, 2019
Sales When I bought the car, they offered to cover the maintenance for a slightly higher monthly payment. When I went it only covered oil ($28.00) for $10 a When I bought the car, they offered to cover the maintenance for a slightly higher monthly payment. When I went it only covered oil ($28.00) for $10 a month more monthly. The sales department is deceptive and I’m not happy with my purchase. More
by DMURSLI
Employees Worked With
March 23, 2019
Great customer service Sam is always so nice and trust him on his recommendations. He is very knowledgeable. I can always count on him. He is almost always available. Sam is always so nice and trust him on his recommendations. He is very knowledgeable. I can always count on him. He is almost always available. More
by GBNY
Employees Worked With
Samuel Vidal
March 22, 2019
Professional and good!!! Made appointment the day before the service. Arrived on time. Excellent service technician (Antoinette???). She made everything very easy. She is prof Made appointment the day before the service. Arrived on time. Excellent service technician (Antoinette???). She made everything very easy. She is professional, courteous, and eager to help. She did not get distracted by other service personnel that were pressuring her to take the next customer. She was with me until our business was finished and she had resolved issues with my account. More
by effetha
Employees Worked With
David Munoz, Jorge Carta
March 22, 2019
Lack of trustworthiness I bought a new certified used Honda. Within a week I started getting alerts in the car and both car key had no batteries to operate car. I complained I bought a new certified used Honda. Within a week I started getting alerts in the car and both car key had no batteries to operate car. I complained and took car to service center where supposedly they fix the computer and the tire alert and changed the batteries in the keys. Two (2) weeks later the car’s alert system went off again. I took car back tonhinda dealer where they admitted that lost probably they just dismissed the computer alert and just put air in the tires and let me go. Plus Hans the manager was very dismisses and very uncustomer service oriented he was too busy doing inventory to deal with a client. More
by AGHonda2017
Employees Worked With
Hans Amargos , Manuel Rodriguez
March 19, 2019
Thank you Customer service is was amazing. I came in for a service on my vehicle and Samuel Vidal was great with questuons and was very attentive. Customer service is was amazing. I came in for a service on my vehicle and Samuel Vidal was great with questuons and was very attentive. More
by Elena.pjiron
Employees Worked With
Samuel Vidal
March 18, 2019
Service Great service very helpful communicative. Everything was done promptly and very nice people. Sam was great. This review is very long and I don’t want Great service very helpful communicative. Everything was done promptly and very nice people. Sam was great. This review is very long and I don’t want to write anymore More
by Eddie.teijeiro
Employees Worked With
Sam
March 18, 2019
Regular service Service rep is great. Service performed timely and well. I like the dealership because of friendly polite nice people. I would recommend to others reg Service rep is great. Service performed timely and well. I like the dealership because of friendly polite nice people. I would recommend to others regularly. More
by SWHUDSON0
Employees Worked With
Izzy Molina
