Brickell Honda - Service Center

Always great service Have been bringing my car here for the last 5 years and have always had amazing service - both car service as well as customer service. Have been bringing my car here for the last 5 years and have always had amazing service - both car service as well as customer service. More

Excelente service Great experience setting up the appointment, when greeted by Sam, and when pick up my car. As well as when receive the car, thanks for the service Great experience setting up the appointment, when greeted by Sam, and when pick up my car. As well as when receive the car, thanks for the service More

I love this Dealer For me was a very good experience to go and ask for service to my Honda Civic. The office was clean and the only thing I didn’t like was the coffee ma For me was a very good experience to go and ask for service to my Honda Civic. The office was clean and the only thing I didn’t like was the coffee machine was out of order. More

service All was excellent and good. Miguel diaz was awesome. They contact me all the time and updated me always. So thank you everyone for everithing. Was goo All was excellent and good. Miguel diaz was awesome. They contact me all the time and updated me always. So thank you everyone for everithing. Was good and excelent More

First oil change on my new Honda I just purchased my new Accord in March. I was contacted to bring the car in for my complimentary oil change. Service was perfect. If I could add a su I just purchased my new Accord in March. I was contacted to bring the car in for my complimentary oil change. Service was perfect. If I could add a suggestion, offer to vacuum as part of service. I think your customers would appreciate that small addition. More

Excellent! I had a great service at this honda center, not only to my car but to me as client. Every time I take my car there I receive the best customer service I had a great service at this honda center, not only to my car but to me as client. Every time I take my car there I receive the best customer service. More

Really expensive very expensive services and the lady (cashier) is impolite does not say hello and knows nothing about customer service. I don't understand how people very expensive services and the lady (cashier) is impolite does not say hello and knows nothing about customer service. I don't understand how people work like that More

Excellent Received before the appointment time by very friendly staff, I was taken in a complimentary shuttle to a beautiful nearby mall and then picked up agai Received before the appointment time by very friendly staff, I was taken in a complimentary shuttle to a beautiful nearby mall and then picked up again. Great people and great service! More

Great response from Service Department I took my car in to change the front brake pads and was informed that the rotors would also have to be changed. I said Ok no problem and they went ahe I took my car in to change the front brake pads and was informed that the rotors would also have to be changed. I said Ok no problem and they went ahead and fixed it. I picked up the car when the work was finished and only after a month went by did I notice there was an issue with the lug nuts on one of the front tires. I was never informed of this when I first took the car in. So I took the car in again to have this issue resolved and the Service Advisor who had helped me the first time was not in that day, so another person helped me. That person spoke with the technician and they determined that the car had already been like that when I brought it in the first time and that I would have to pay to fix the new issue. I refused because I was never informed of this and I had never had any issues with any of the lug nuts ever before. So I waited until the Service Advisor, Samuel Vidal, who had helped me the first time came into work and he agreed with me that it was not my fault since there was no documentation on the dealer's part and he also remembered that this issue was never brought up by the technician. They then proceeded to fix the issue at no cost to me and the issue was solved. I'm extremely grateful they resolved the issue how they did and I will definitely be coming back for further service when I need it. I highly recommend asking for Mr. Vidal because it was his treatment of the situation that has made me want to continue coming back to this dealer for service and I will always ask for him when I do go. More