Brickell Honda - Service Center

I was very disappointed with the quality of service in this dealership. I went to drop my car off for a service and got met by employees who were rude and not firmly or welcoming at all. They even seemed this dealership. I went to drop my car off for a service and got met by employees who were rude and not firmly or welcoming at all. They even seemed annoyed. I got told to go wait at an office with no explanation and that the guy that was supposed to talk to me was on his lunch break so I had to wait until he finished eating. I myself had to look for assistance with someone else because I was very frustrated at the lack of help I was receiving. Overall, very disappointed with the service in this dealership and will from now on take my car somewhere else. More

My experience with the service department was not very satisfactory because my vehicle, , had a defect in the windshield and I spoke with the service personnel to see what the problems were and none of th satisfactory because my vehicle, , had a defect in the windshield and I spoke with the service personnel to see what the problems were and none of them paid attention to me. They all told me that these cars were like that with that problem and the colleague Orlando from door 5 told me not to ask so much because I had not bought a Mercedes. I was really speechless. More

Experience was good. Dealership can be stressful with everyone running around. Vladimir did a good job checking me in and getting me car service. Dealership can be stressful with everyone running around. Vladimir did a good job checking me in and getting me car service. More

Service manager called me and has made it right by replacing the oil with ultra synthetic. Much appreciated rectifying what was probably a mistake. replacing the oil with ultra synthetic. Much appreciated rectifying what was probably a mistake. More

Very bad service, I left my car from 7:30am, and I was supposed to get a call at 12:00pm for them to tell what was wrong for the car and I never received a call Then I start calling and every single per supposed to get a call at 12:00pm for them to tell what was wrong for the car and I never received a call Then I start calling and every single person that I talk to told, the service personal will call you in 15 min. I end up going to the dealership at 4pm because after trying to talk to someone for four hours they started to not pick up the phone. Very unprofessional and disrespectful More

Pésima atención en el departamento de servicios, muy deprimente por parte del personal de atención al cliente. deprimente por parte del personal de atención al cliente. More

Told me I needed new rear brakes when I didn’t. Took it to another shop to check. Shame on you. Also tried to charge me over $200 for a diagnostic on my engine which I didn’t need. Whirring noi Took it to another shop to check. Shame on you. Also tried to charge me over $200 for a diagnostic on my engine which I didn’t need. Whirring noise went away before I left the dealership. More

Excellent customer service ! ! They fixed my car perfectly! Miguel was outstanding !! Valet driver Ricardo was very professional ! They fixed my car perfectly! Miguel was outstanding !! Valet driver Ricardo was very professional More

Everything was very good since the arrival, the valet service was very kind so as Samantha the dealer representative Who assited very happy and profesional. The waiting tine for the car's service to comp service was very kind so as Samantha the dealer representative Who assited very happy and profesional. The waiting tine for the car's service to complete it was very convenious. In fact l'm very satisfied wth all in general More

Amazing and attentive customer service. I book my appointment online and staff was very cordial. I book my appointment online and staff was very cordial. More