Brickell Honda - Service Center

Service manager called me and has made it right by replacing the oil with ultra synthetic. Much appreciated rectifying what was probably a mistake. replacing the oil with ultra synthetic. Much appreciated rectifying what was probably a mistake. More

They used synthetic blend instead of full synthetic even though advertised full synthetic in print. The receipt showed synthetic blend part number though advertised full synthetic in print. The receipt showed synthetic blend part number More

Very bad service, I left my car from 7:30am, and I was supposed to get a call at 12:00pm for them to tell what was wrong for the car and I never received a call Then I start calling and every single per supposed to get a call at 12:00pm for them to tell what was wrong for the car and I never received a call Then I start calling and every single person that I talk to told, the service personal will call you in 15 min. I end up going to the dealership at 4pm because after trying to talk to someone for four hours they started to not pick up the phone. Very unprofessional and disrespectful More

Pésima atención en el departamento de servicios, muy deprimente por parte del personal de atención al cliente. deprimente por parte del personal de atención al cliente. More

Told me I needed new rear brakes when I didn’t. Took it to another shop to check. Shame on you. Also tried to charge me over $200 for a diagnostic on my engine which I didn’t need. Whirring noi Took it to another shop to check. Shame on you. Also tried to charge me over $200 for a diagnostic on my engine which I didn’t need. Whirring noise went away before I left the dealership. More

Excellent customer service ! ! They fixed my car perfectly! Miguel was outstanding !! Valet driver Ricardo was very professional ! They fixed my car perfectly! Miguel was outstanding !! Valet driver Ricardo was very professional More

Everything was very good since the arrival, the valet service was very kind so as Samantha the dealer representative Who assited very happy and profesional. The waiting tine for the car's service to comp service was very kind so as Samantha the dealer representative Who assited very happy and profesional. The waiting tine for the car's service to complete it was very convenious. In fact l'm very satisfied wth all in general More

Amazing and attentive customer service. I book my appointment online and staff was very cordial. I book my appointment online and staff was very cordial. More

I received terrible service from the service staff, the person was not attentive to my priorities or the services that were carefully scheduled by telephone 4 days before. I ordered a rotation of my vehicl person was not attentive to my priorities or the services that were carefully scheduled by telephone 4 days before. I ordered a rotation of my vehicle's wheels and an engine oil change and only received the oil change. The staff told me that they would call the company when the vehicle was ready but they did not do so and I lost valuable time due to the negligence of that man. More

This dealership is the worst. They will try to upsell you on everything. They are not understanding at all and everything is overpriced because of the location. As a single female They will try to upsell you on everything. They are not understanding at all and everything is overpriced because of the location. As a single female, they take advantage of my lack of car knowledge. More