Brickell Honda

My experience at Brickell Honda was great. Oscar Penuela and I set up a test drive after talking about my interest in the car through internet. From the moment I walked through the Brickell Motor door, Jod and I set up a test drive after talking about my interest in the car through internet. From the moment I walked through the Brickell Motor door, Jody Sinanan assisted me with the car I was interested in and even helped me explore other options. I selected the 5 speed Honda Civic coupe to test drive and immediately fell for the vehicle. We agreed on a deal, talked about financing options, set up the insurance and license plate all at the dealership, which made the experience smooth and rewarding. I highly recommend buying one of Brickell Honda's stellar rides. More

Short version: Carlos Cruz and Gilbert Mendoza are unfriendly and conniving. With my newly purchased used vehicle in day 3 of a 6 month warranty and already having some serious issues, they were misle unfriendly and conniving. With my newly purchased used vehicle in day 3 of a 6 month warranty and already having some serious issues, they were misleading, rude, and extremely deceptive. STAY AWAY from Brickell Motors. Long version: What an absolute nightmare. The vehicle was listed on AutoTrader and was reasonably priced. I called and went in for a test drive. The vehicle was ready when I arrived, and a test drive was completed. Once I sat down to talk about the price, the vehicle was suddenly $1,500 more than was listed, due to "dealer fees" and other fees. After negotiation a bit, and then leaving to think about the price, I finally called back and settled on a deal. Up until this point, all of the people were more than friendly. However, once I paid and the vehicle was in my name, this changed drastically. The first issue was that they had sent off my registration to the FDOT with my DL number in the VIN number field. I noticed this before I left the dealership, and had to get them to redo the paperwork - a fault on their part that seemed to be a terrible chore. Once that was fixed, I left and went home. 2 days later, the check engine light came on, the steering column was grinding, and there was excessive road noise about 30mph. I immediately took the vehicle in and spoke to Mr. Gilbert Mendoza who, without even letting me finish telling him what the issues were, began to blame me for every single issue in a very rude tone. After a lot of sighing and groaning, he said they would take a look at the vehicle. This was a Monday at 830am. That evening, the vehicle hadn't even been touched, and no one in the service department had orders on what to look at or that it even needed service. I talked to Mr. Mendoza who didn't remember me and Mr. Cruz who seemed to have no idea what I was talking about. Finally, after applying a little pressure, they gave me a loaner car with zero fuel. When I raised the issue that there was no fuel, they said they were not responsible for how much fuel was in the loaner vehicle. After 20 minutes or so, they relented and gave me a $20 fuel voucher. The Saturn SUV loaner they gave me was in horrible condition, yet it had a for sale sign in the window and was pulled right off the for sale line. Electronics were haywire, the engine sounded like it had server issues, and a multitude of other things. I can only imagine that this is the condition of the majority of their used cars, they just bet that most people won't bring it back in to get it fixed. Days passed, and again, no one seemed to know what was being done to my vehicle or whether or not it had been looked at. I went in twice a day, everyday, until that Thursday when I finally spoke to the owner of the dealership and the foreman of the shop (Oscar, the foreman, was the only decent person in the place) and they had my vehicle fixed. Over $600 in repairs, including a temp sensor that was $300, 4 new tires (discount, off brand tires), and fixing the steering linkage. They wanted to blame and intimidate me into thinking these repairs were my fault and that they were not going to fix them. All in all STAY AWAY from the used car department. Carlos Cruz and Gilbert Mendoza are there to swindle you. In the end, with repeated calls to the owners of the dealership, most of which were misdirected to disconnected numbers, they stepped in and finally got the vehicle right. I will not be going anywhere near this dealership in the future, and would rather go to a more reputable place like Maroone or AutoNation. More

gracias al senor carlos y brickell motors por ayudarme a escojer este veiculo q tanto le a gustado a mu familia y espero algun dia volver a este diller me encanto sus presios al igual a mis amigos le dire escojer este veiculo q tanto le a gustado a mu familia y espero algun dia volver a este diller me encanto sus presios al igual a mis amigos le dire cuando quiearan comprar un carro pasen por hay More

gracias senor carlos por su atencion en el diller es un excelente vendedor de veiculos y gracias brickell motors por sus grandes presios q tienen en el mercado espero q la proxima compra mia sea en ese dil excelente vendedor de veiculos y gracias brickell motors por sus grandes presios q tienen en el mercado espero q la proxima compra mia sea en ese diller y q mi vendedor sea carlos flores por su atenciones con el cliente More

Hola,mi nombre es David,quisiera agradecer a Carlos por su gran ayuda y excelente servicio al cliente. Cuando llegue al dealer me senti muy confundido sobre el tipo de carro que queria y que a la vez satis su gran ayuda y excelente servicio al cliente. Cuando llegue al dealer me senti muy confundido sobre el tipo de carro que queria y que a la vez satisfaciera todas mis necesidades, pero gracias a Carlos y sus conocimientos obtuve el carro perfecto para mi. Es un chico super amigable, paciente y seguro del servicio que ofrece. El precio del carro estuvo buenisimo, pues era lo que se ajustaba a mi bolsillo al igual que los pagos mensuales. Yo recomiendo a Brickell Honda y a Carlos por un formidable servicio al cliente y por los buenos negocios que ofrecen. More

The salesman who attended me, Carlos Flores, was very helpful and attentive. He answered all my questions patiently and thoughroughly. I would definetly recommend him to any friends or family that are bu helpful and attentive. He answered all my questions patiently and thoughroughly. I would definetly recommend him to any friends or family that are buying a car. If in the future, I have to go back, I would go back to him, too. More

gracias nuestro ve3ndedor carlos flores q hizo q ese vehiculo sea mio, y mi familia esta muy agraDECIDA y hasta mi padre le gusto mucho la comrpa del vehiculo.Les voy a recomendar con toda mi familia, p vehiculo sea mio, y mi familia esta muy agraDECIDA y hasta mi padre le gusto mucho la comrpa del vehiculo.Les voy a recomendar con toda mi familia, porque su servicio fue de primera calidad! Sooo thankful More

Yo xompre mi carro en brickelmotors y muy espesial al amigable vendedor carloa flores por averme ayidado a comprar este maravilloso veiculo q tanto le a gustado a mi familia a mis hijoa hermanos esposa g amigable vendedor carloa flores por averme ayidado a comprar este maravilloso veiculo q tanto le a gustado a mi familia a mis hijoa hermanos esposa gtacias a carlos estamos muy bien montados y boy a todos mos amogos More

It was a pleasure working with Carlos Flores. By far the best customer service we have received. He was beyond helpful and went out if his way to help accommodate our requests. I highly recommend this deale best customer service we have received. He was beyond helpful and went out if his way to help accommodate our requests. I highly recommend this dealer and Carlos. Everything worked out smoothly and I got to drive away with my Honda Accord! Thank you More