Brickell Honda

Happy Customer Great service! I have to say this was my best experience buying a car. Luis Luces was excellent, and a true professional. I will definitely come back Great service! I have to say this was my best experience buying a car. Luis Luces was excellent, and a true professional. I will definitely come back to him for my next car. More

Mr. Gabriel is a brilliant person and vendor I had an appointment last week to buy a car and even though this is not the first time buying a car with him his service and treatment was magnificent I had an appointment last week to buy a car and even though this is not the first time buying a car with him his service and treatment was magnificent. Strongly recommend to anyone Mr. Gabriel to anyone looking for the best service experience. More

Irresponsible Finance Department When I initially purchased my car, the salesperson (Danny) was very helpful and courteous. I was very happy with my purchase and the attention i recei When I initially purchased my car, the salesperson (Danny) was very helpful and courteous. I was very happy with my purchase and the attention i received. Even though the car's gas tank was almost empty when I drove it off the lot, the manager told me they would fill up my gas tank when I took it back for the first oil change. At the time of the first oil change, they acted like they had no idea what I was talking about, and I had to argue with them in order to get a simple tank of gas that was rightfully mine. Secondly, I paid my car loan off after 2 and a half years and up until that point there had been no other mishaps with Brickell Honda. After paying off my car, I received a letter in the mail from Honda Financial Services stating that I was entitled to a refund for the unused portion of my GAP insurance (approximately 2 and a half years). At this point I went to my dealer (Brickell Honda) and filled out a GAP Cancellation Form, which the dealer never sent to Honda Financial Services, and therefore was never processed. I called back every 2 weeks and even showed up there in two different occasions to ask about the status and they would tell me not to worry about it that it was in the mail. After nearly 6 months, I decided to contact Honda Financial Services directly and I found out Brickell Honda had never made contact with them and they had not submitted my claim. Because of that, I lost a portion of my GAP insurance. The person at Honda Financial Services even said "Yeah, Brickell Honda dropped the ball, again." This is unacceptable and the reason for my review. More

The worst service ever!!! To Whom it may concern, Honda Financial repossessed my car NOT for lack of paper but because I didn't MAIL them the signed papers. I do not go to To Whom it may concern, Honda Financial repossessed my car NOT for lack of paper but because I didn't MAIL them the signed papers. I do not go to the post office... Who goes to the post office. Its 2014, everything is done online nowadays. It was very frustrating to come back from a business trip and do not see my car on the garage knowing that I was current with my payment... The car was taken to the worst repossession company ever... Took me more than 10 phone calls to get my car back. Besides that they had horrible working hours!!.. I ended up having to rent a car to be able to move around! As if it was not enough... AFTER I returned my car I thought my headache with Honda was over... NOT REALLY!!.. 1) They are charging me for a Repossession fee I have already paid for in April and they want me to give them an itemized receipt because my Credit Card statement I faxed them (Yep! Had to learn how to send a fax.. They are definitely not prepared for the Millennials!!..) is not good enough!.. SO instead of confirming the payment themselves I have to call the repossession company THEY CHOSE to prove something I have done many months ago. 2) Secondly... AFTER returning the car I received a PARKING TICKET! Thats right!.. I returned the car in the morning and on that evening, around 11:30pm, someone from the dealership used the car and parked in a prohibited spot and I received the ticket!!.. I am extremely frustrated and upset about that mess!! More

Thank you FERNANDO DIAZ YOU ARE THE BEST Last year Fernando Diaz help me to buy a car He is excellent salesman,excellent service and tree weeks ago He help me again to buy 2 car You are the b Last year Fernando Diaz help me to buy a car He is excellent salesman,excellent service and tree weeks ago He help me again to buy 2 car You are the best Salesman in brickell honda Thank you FERNANDO DIAZ THANK YOU. More

SERVICE SUCK I have take me car for one thing they work on other thing to get there money work out off the warranty went sometime they would no do anything to t I have take me car for one thing they work on other thing to get there money work out off the warranty went sometime they would no do anything to the car and the problem you first have taken the car for they don't want to fix it that is BRICKELL HONDA FOR YOU. VLAFOND More

Great service My adviser was Carlos Flores, was very clear while expmainingcall the car features, took me for a great test drive and guided me through the process l My adviser was Carlos Flores, was very clear while expmainingcall the car features, took me for a great test drive and guided me through the process like a real professional, i highly recommend the dealership and Carlos and and advisor More

M.Molina Last Saturday I'm just looking around in the Little Havana and I decided to check prices in that dealer,...in conclusion I have a new car thanks to De Last Saturday I'm just looking around in the Little Havana and I decided to check prices in that dealer,...in conclusion I have a new car thanks to Deivis Rodas, the attention was wonderful and he gave me a good price. I love my new car, is powerful and has a good interior comfort. I'm not hesitate when I will make a new business with them. I recommend to anyone who want a new car contact directly with Deivis, is a good follower in your purchase, and can give you reasonable advises during your business. I hope that they continue with this sales spirit. Thanks for everything. More

Thank you! Gave me a great price on my new car and even picked me up from the rental car center after I dropped off the rental and brought me to my new car! Than Gave me a great price on my new car and even picked me up from the rental car center after I dropped off the rental and brought me to my new car! Thank you so much for going above and beyond for me! More

This is how Brickell Honda REALLY rewards customer loyalty. Bought my third car from you in May and am STILL waiting for my floor mats. I paid the $400 dealer fee for a car wash, "fill-up," removal on pin strip Bought my third car from you in May and am STILL waiting for my floor mats. I paid the $400 dealer fee for a car wash, "fill-up," removal on pin stripes, and floor mats and have received none, nor have I received my repurchase gas gift card from my care book from the previous vehicle purchased in 2011. The voucher for gas given to us by our salesman because it was "too late to take the car to get gas" by the time we were done with the purchase was refused by the gas station because we weren't Brickell Honda employees. When I returned to the dealership a week after purchasing it, the pin stripes were not taken off and I was told the floor mats weren't in yet (Rahit/Rohit) and that we would be called when they were. I left a gazillion messages for weeks trying to reach our salesperson. Your receptionist is EXCELLENT at passing calls to voicemail, and Randy told me that he didn't understand why I was so upset that I was still waiting and then tried to get sympathy from me using my disabled daughter by going off about his wife's brother having epilepsy. Talk about a sleazy tactic! So my reward for being a loyal customer was being robbed of $400, because I still dont have my floor mats or the new car fill-up, being robbed of an additional $200 for the repurchase gas gift card, and a HUGE slap in the face by your manager. More