Brickell Honda

DO NOT GO THERE!!!!! They are liars, they show you a car on internet and when you arrive they show you another exactly the same but with a different VIN number, and of course a different price more than $10 on internet and when you arrive they show you another exactly the same but with a different VIN number, and of course a different price more than $1000 more, they made me loose my time and my gas, when you call the phone is always answer by Martin Gonczi and when you go there, another Salesman is the one who wants to sale you a different car. Please DON'T do business with that company!!!! More

I found the car I was looking for at the right price last week on Autotrader.com. I called and was helped by a delightful young man named Sergio. He is not in sales but he helped me anyway. He went out to week on Autotrader.com. I called and was helped by a delightful young man named Sergio. He is not in sales but he helped me anyway. He went out to the lot to see the car to answer some questions about it that were not listed on the site. He called me back later to let me know that there was an error in the price and the car was selling for almost $4000 more than advertised. I asked to speak to the sales manager, Atif, and he adamantly refused to honor the price which was now a "computer glitch". He told me repeatedly he would not sell the car for the advertised price. This "computer glitch" had put in the wrong price for the car on Autotrader.com and on their own www.brickellhonda.com site. I asked for the name of his manager, Gilbert Mendoza, and had the hardest time getting in touch with him. About thirty minutes later when Gilbert finally did answer his phone he was rude, yelled at me and told me that I didn't need to worry about the price of the car or the glitch because all of a sudden the car was no longer for sale because it had been "sold" the night before. Even though Sergio and Atif had confirmed for me that the car was still available for sale no less than 30 minutes prior and Sergio himself had gone out to see the car for me. I told him that he was a bad businessman and that if someone at his shop had made a mistake he should have taken ownership of that error as the boss and honored the price instead of trying to give me a run around. He told me that he wasn't running a bad business and had the audacity of trying to offer me another car. Gilbert Mendoza has no respect for potential clients and hasn't the faintest idea what customer service is. He obviously has never heard the age-old adage, "The customer is always right." He lost me as a customer and I guarantee you that anyone that I know will learn that Brickell Honda is not a place to take your business. More

Very pleasant experience, the process was quick, the staff in general was very attentive. Additionally, Armando (my sales rep)was pleasant to deal with. Yeni Fonseca staff in general was very attentive. Additionally, Armando (my sales rep)was pleasant to deal with. Yeni Fonseca More

Comprar un carro para mi nunca fue tan facil pero mi experiencia en brickell Honda fue increible. Gabriel lozada tuvo el amable detalle de ser mi vendedor, el fue quien hizo esto posible con su profesio experiencia en brickell Honda fue increible. Gabriel lozada tuvo el amable detalle de ser mi vendedor, el fue quien hizo esto posible con su profesionalismo y amabilidad logro conseguirme un gran negocio que no podia perder la gran oportunidad que me estaba brindando. Yo lo recomiendo 100% y al dealer tambien al igual que a los managers de carro de uso que al igual que mi vendedor gabriel lozada me hicieron sentir como en familia y te das cuenta que estan para ayudarte y no enganarte como en mis experiencias pasadas. Ahhh y los precios los mejores del mercado la verdad estoy super agradecido a todos ellos por la gran ayuda que me brindaron y el gran negocio que me hicieron para mi el mejor dealer en el sur de la florida gracias gabriel, se los recomiendo a todos como vendedor 10/10 More

Carolina was very attentive, and satisfied our used car needs. She automatically listened to our requests, and took us to the car that we ended up leaving with. She was very knowledgeable about the ve needs. She automatically listened to our requests, and took us to the car that we ended up leaving with. She was very knowledgeable about the vehicle, which shines through in such a difficult time when you're looking for the right car. She was helpful with us through all steps, and was the very last person to hand me the keys to my new car. In shorter terms, Carolina was an excellent salesperson, very helpful and thorough with all the processes of car buying. Thank you! Mary Socarras More

We were referred by a family member for the commitment to excellence of the dealer, I must admit my husband and I were doubting if we could get the deal we wanted but we found the help of Carolina Hurtado an excellence of the dealer, I must admit my husband and I were doubting if we could get the deal we wanted but we found the help of Carolina Hurtado and she really went out of the way to answer every question and mainly to find the right car with a plan that totally fitted our budget, now we own a wonderful 2012 Honda Accord SE, we love it and we will seek for your help again Carolina. More

Brickell Honda makes car buying a pleasure... Sales and Finance staff provided excellent customer service and were true professionals. Louis Morera was patient, honest and worked hard to get us the best d Finance staff provided excellent customer service and were true professionals. Louis Morera was patient, honest and worked hard to get us the best deal possible. Brickell Honda is the best! More

Great experience working with Lazaro and Raymond, super helpful. Absolutely love my new 2012 Honda Accord! I would recommend this dealer to everyone! They did an amazing job with my trade in, help me selec helpful. Absolutely love my new 2012 Honda Accord! I would recommend this dealer to everyone! They did an amazing job with my trade in, help me select the appropriate car for my family, and the overall paper work was explained well, this process which has taken us longer to do in the past at other dealers was accurate and speedy. Very greatful for choosing Brickell Motors as our dealer! More

Jody did a fabulous job getting us in to our 2010 Honda Accord Coupe. He was able to work within our budget and make things happen! I would definitely recommend Jody as an excellent sales person to work w Accord Coupe. He was able to work within our budget and make things happen! I would definitely recommend Jody as an excellent sales person to work with at Brickell Honda. I look forward to returning when its time to trade up my old Oddysey for a newer version. Great Job Jody! More

I'm extremely dissapointed by the deceptive business practices used by Carlos Flores (car seller) & Geraldine (Infinity, car insurance) at your car dealership. Geraldine makes you believe she's lookin practices used by Carlos Flores (car seller) & Geraldine (Infinity, car insurance) at your car dealership. Geraldine makes you believe she's looking for the best insurance for you, when she's actually working for Infinity, and will give you a low price to have you sign the deal on the car based on that low number, that a month later you are going to magically find out through a letter from Infinity is actually higher! I also had to spend 2 hours on the phone with another Infinity representative to correct the mess she caused with the policy: she used the wrong Zipcode & the wrong car VIN, like if I had leased a 2 doors Coupe instead of a 4 doors Sedan. It's also unacceptable that it's been 5 months since I leased the 2012 Honda Civic and there's been no follow up on the $200 gas gift card that Carlos assured me I would receive within 4 weeks. When I went back there a month later, Carlos assured me again I would be receiving it 8 weeks after the contract was signed in January. I signed an overpriced lease for 3 years trusting the good name of Honda, trusting that your employees are honorable people that conduct themselves in a professional manner, standing by the good reputation Honda has built for the past 63 years of being truth to its clients. You got my business through deceptive practices. If this is the kind of people your dealership and Honda are involved in doing business with, then you lost one more loyal client for life. If you don't handle this situation properly, I'll have no choice but to finally take action against you. More