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Brickell Honda

Miami, FL

4.3
4,278 Reviews
We are a family owned business. During your shopping experience you will usually find one of the owners at the dealership. If not you can always email them at aandreus@brickellmotors.com, rbarraza@brickellmotors.com or mmurgado@brickellmotors.com. We also pride ourselves on trying simplify the purchase experience including purchasing a car online. For that reason we created www.brickellhondadirect.com.
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690 Southwest 8th Street

Miami, FL

33130

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Showing 4,278 reviews

September 21, 2020

I brought my car in without an appointment. Dealer did a I brought my car in without an appointment. Dealer did a great job of fixing and following up with me. Picked my car up both times before closing. Jo More

by Jon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John
Sep 21, 2020 -

Brickell Honda responded

Thanks for sharing your thoughts about your experience with Brickell Honda. We appreciate your business and hope to see you again soon! Jason Graciano, GM jason.graciano@brickellmotors.com

September 19, 2020

I came in to check underneath my front hood. Orlando assisted me. He listened to my concerns and worked in resolving it. Polite he was. Also, he kept his mask on..can’t say the same to most staff. Even More

by Nykeebueno
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Only Orlando ??
Sep 20, 2020 -

Brickell Honda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy. I'm sorry about your experience with the masks and we appreciate your feedback as we continue to work with our teams so we can provide the best service during these unprecedented times. It is always our #1 goal to satisfy our customers, and I appreciate that you took the time to write to us. Thank you for your patience and we hope to see you again in the future. Jason Graciano, GM jason.graciano@brickellmotors.com

September 17, 2020

This experience was the best I’ve ever had. From beginning to end, just completely impecable. I’m very pleased. The customer service was one of a kind. I have not one negative thing to say. More

by stephanie.cata
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emil Kasumov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Manuel Rodriguez
Sep 18, 2020 -

Brickell Honda responded

Stephanie, Thanks for sharing your thoughts about your experience with Brickell Honda. We appreciate your business and hope to see you again soon! Jason Graciano, GM jason.graciano@brickellmotors.com

September 17, 2020

The worst experience when buying a vehicle, ignorance of the product but extensive knowledge of how to deceive customers with the extra fee and double charges. Very friendly when selling but once signed the More

by FRANCISCO9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don’t remember
Oct 04, 2020 -

Brickell Honda responded

Hello, We're sorry to hear of your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you would be willing to reach out to me directly, I would appreciate the opportunity to address your concerns. Jason Graciano, GM jason.graciano@brickellmotors.com

Oct 14, 2020 -

FRANCISCO9 responded

Mr. Graciano, I'm still waiting for a response from the email sent to you on the matter.

September 15, 2020

Went to ac place they look at it fix It not fix cold air fizzed out 2 weeks later this non dealer rip me off at Honda they put a dye in the oil to check ac pinpoint the parts need to be fixed they showed me More

by eeverett18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos leal and Samuel vidal
Sep 15, 2020 -

Brickell Honda responded

Hello, Thank you for your business and this review. We're happy to hear our service team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Jason Graciano, GM jason.graciano@brickellmotors.com

September 15, 2020

I do not recommend doing a service there, I went for a noise in the car it took almost 2 hours and they gave me a high budget, when I went to another place they checked the car and they told me that it wa More

by Alba Berroteran
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Anthounette muñoz
Oct 02, 2020 -

Brickell Honda responded

Alba, Thank you for your review. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. If it's possible to discuss your visit in more detail, please feel free to reach out to me directly. Jason Graciano, GM jason.graciano@brickellmotors.com

September 15, 2020

Edgar was honest,nice and really good helping me with my car. He contact me and help me to find a fair price, and we close our deal in minutes. Highly recommendable. More

by OSCAR10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edgar
Sep 15, 2020 -

Brickell Honda responded

Oscar, Thank you so much for your excellent review! We are so glad that Edgar had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else. Jason Graciano, GM jason.graciano@brickellmotors.com

September 14, 2020

The only concern is the costs of the services it’s expensive in my opinion. otherwise the service was perfect and the costumer services is very good. More

by Sarah Calderon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos leal
Sep 15, 2020 -

Brickell Honda responded

Sarah, Thank you so much for your excellent review! We are so glad that Carlos had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Brickell Honda. Please don't hesitate to reach out if you need anything else. Jason Graciano, GM jason.graciano@brickellmotors.com

September 14, 2020

My highest compliments to Sam. He is always ready to help. He’s been my service advisor for long time, please extend him my gratitude. More

by LADEDIOT
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rick Barraza
Sep 15, 2020 -

Brickell Honda responded

Thank you for the kind words for Sam in the service department! We look forward to sharing your compliments with Sam and our team and don't hesitate to let us know if we can be of further assistance. Jason Graciano, GM jason.graciano@brickellmotors.com

September 13, 2020

thanks to melvin, rolando, and douglass the process was so smooth, they had so much patience w me and were able to make it happen! beyond thankful for them and so glad I got my first car at brickell honda! More

by melissa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melvin Salcedo, Rolando Silven, & Douglass
Sep 14, 2020 -

Brickell Honda responded

Melissa, Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! Melvin, Rolando, Douglass and our team here at Brickell Honda are glad to have you as a customer. Jason Graciano, GM jason.graciano@brickellmotors.com

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