Brickell Honda

The service person was very helpful but the wait was little bit longer than expected; but overall the service was very good and the service personal excellent little bit longer than expected; but overall the service was very good and the service personal excellent More

The appointment was scheduled for 30 minutes, but when we got there you told us it would take two hours.It was only for a recall and software update but it should’ve been only the 30 minutes you promisedi got there you told us it would take two hours.It was only for a recall and software update but it should’ve been only the 30 minutes you promisedi More

I had a great experience at Brickell Honda. The staff was friendly and my car was serviced so fast! Will continue sending my car in for future services. friendly and my car was serviced so fast! Will continue sending my car in for future services. More

Me atendieron súper excelente sin duda me quedo con ustedes y los recomiendo. Sin un dealer completos con personal muy capacitado y enfocados en ayudar a sus clientes. ustedes y los recomiendo. Sin un dealer completos con personal muy capacitado y enfocados en ayudar a sus clientes. More

Very friendly sales person. She did everything possible to get me what I wanted. She’s the best in the business. Would recommend her always to get me what I wanted. She’s the best in the business. Would recommend her always More

Muy buena vendedora, amable y profesional.La atención fue bien precisa y la vendedora explicó todos los detalles del negocio parte por parte, excelente para recomendar. bien precisa y la vendedora explicó todos los detalles del negocio parte por parte, excelente para recomendar. More

Worst service I’ve received in a Honda dealership. The staff seems to be partying and playing instead of taking care of customers. I had to wait on the staff to talk to me for over 15 minutes and when I w staff seems to be partying and playing instead of taking care of customers. I had to wait on the staff to talk to me for over 15 minutes and when I went to ask the guy looked at me and said “someone will be with you” and turned around and went to talk to his friends and ask them to show him pictures while I was still standing next to him. When I asked for a manager, everyone said “he is not available”. There was no one available to help nor find any fixing. I was seen after my appointment time. And people who were walk-ins were seen before me. I honestly go to aventura Honda even though it’s 30 minutes drive instead of a 10 minute drive to Brickell Honda because the service here is never decent to say the least. More

IF YOU NEED A NEW HONDA DO NOT GO TO BRICKELL HONDA. From the moment I set foot in Brickell Honda, it’s been nothing short than I nightmare. I purchased my second vehicle in November of 2018; Honda Civic XE. the moment I set foot in Brickell Honda, it’s been nothing short than I nightmare. I purchased my second vehicle in November of 2018; Honda Civic XE. I was in a very difficult situation in my life and I needed to downsize from a Honda Accord I had purchased there years before. First they xxxxx my on a monthly payment; I was $589 dollars a month for a Honda Civic, I was desperate and they knew it and took advantage. What’s is actually worst I came to find out three months later that The Honda Accord I traded in for the Civic, purchased at Brickell by the way, had not been paid off to my credit union and they wanted their money. I contacted Brickell immediately to find out why they had not paid off the trade in and they said that there was an issue with the transaction; apparently NOBODY HAD CALLED THE BANK to confirm payoff. Not the sales rep, not the sales manager, not the finance manager, NO BODY as such they wanted me to renegotiate the contract on my new Civic, I refused but the feud went on for a while forcing me to sign the “new deal” or else my credit union would have reported on my credit a repo. Now, back to present time. I am constantly being called by their reps telling me that they NEED my car due to short inventory in used cars. It’s a scam, they just want to xxxx me all over AGAIN. The rep that called me saying that I can trade in my Civic and get a new Honda Accord for 551 a month. The first question I asked was How do you come up with these numbers?! Break it down for me. He refused. I felt that this was nothing more than another scam, I decide to call myself and spoke to another sales rep oblivious of what had transpired, it turns out that I can turn in my car and get 2021 Honda Accord 1.5 turbo on a three year lease with 12K miles AND trade in my Civic for 339 a month. This is just an example of the unethical and abusive behavior from these so called car salesmen. When I went to the store, I spoke to a “sales manager” he got on the offensive, he literally got upset at me because he claims that I generalized the unethical behavior to include him. He claimed that if a saw a rep did something wrong, it’s not his responsibility; that he is only responsible for his actions, not anyone else’s. YES, A SALES MANAGER SAID THAT. if you read this and you do business there you deserve what you get. More

Thanks for a great experience. Great price on full synth oil change. I am definitely coming back. Need new brakes! I dont trust going anywhere else oil change. I am definitely coming back. Need new brakes! I dont trust going anywhere else More

Good customer service, I am very satisfied with the service they give me.I went to the dealer for a change my service and I get my appointment very fast, Thank you. service they give me.I went to the dealer for a change my service and I get my appointment very fast, Thank you. More