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Brickell Buick & GMC - Service Center

Miami, FL

4.4
1,339 Reviews

1,339 Reviews of Brickell Buick & GMC - Service Center

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June 25, 2021

Best costumer service in the industry based on my own opinion More

by Rigoberto Cusidor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie ??????????
Jun 28, 2021 -

Brickell Buick & GMC responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

June 22, 2021

The Sales representative was very nice and helpful, answered all my questions and offered us drinks and a ride as we waited. Thank you Jose! More

by RACHELMARTINEZ1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Delgado
Jun 23, 2021 -

Brickell Buick & GMC responded

Hi, we're happy you found our staff to be so supportive during your experience here at Brickell Buick & GMC. We are always more than happy to assist you if anything else comes up. Take care!

June 14, 2021

I must say Jonathan is always very helpful but particularly this last time I took my Buick in. He solved the problem smoothly and easily. Thank you J! More

by Victoria
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Diaz
Jun 16, 2021 -

Brickell Buick & GMC responded

We want all our clients to have a comfortable and stress-free experience with us! Thank you again for choosing Brickell Buick & GMC and we hope to see you again.

June 09, 2021

The two young guys at this dept, are professionals, kind, and know how to deal with customers. I've been with this dealer for more then 10 years. More

by jrmc0927
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
José Delgado at svcs dept., Jonathan Diaz
Jun 11, 2021 -

Brickell Buick & GMC responded

Our staff is committed to providing each of our clients with the best automotive experience! Thank you again for choosing Brickell Buick & GMC and we hope to see you again.

June 08, 2021

I have been taking my GMC’s there for years and have had a bad experience with my service writer or my long time mechanic More

by bigmadmary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dago Guzman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ralph I dread the day he retires , Jonathan Diaz
Jun 10, 2021 -

Brickell Buick & GMC responded

Thank you for choosing Brickell Buick & GMC as your first choice for all your automotive needs! We sincerely value your business and look forward to your next visit!

June 08, 2021

I had a Great experience. Very informative as to the times schedule. They had my car washed at time of pick up. Would recommend with no worries More

by abarrios1125
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Diaz
Jun 10, 2021 -

Brickell Buick & GMC responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

June 07, 2021

Representative was very nice and friendly, but mechanic misinformed her of process and time needed causing an additional hour. Plus of delay. More importantly mechanic failed to complete work before return More

by JBertemati
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jonathan Diaz, Onix Hernandez
Jun 18, 2021 -

Brickell Buick & GMC responded

Dear JBertemati, Thank you for your valuable feedback, I will look into this further with our service director to see how we could have avoided this for you. It is very uncommon something like this happens, please contact me at any time if I may assist going forward. Warm regards, Mario R. Diaz, GM Mario.DIaz@brickellmotors.com

June 07, 2021

Best service in Miami! Onix Hernandez and his team did a great job and returned me a new car! Definitely will go back there (and is just a few blocks from Brickell!) More

by Danielf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Onix Hernandez
Jun 10, 2021 -

Brickell Buick & GMC responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

June 04, 2021

Helpful, professional and courteous. I feel comfortable leaving my car and knowing the work will be completed timely and that I will be contacted before any additional work is done. I appreciate when sugge More

by I don’t have a screen name.
Recommend Dealer
Yes
Employees Worked With
Jonathan Diaz
Jun 10, 2021 -

Brickell Buick & GMC responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

June 04, 2021

Muy satisfecha con el servicio, todo fue claro y rápido. Es el tercer carro que compro en Brickell Buick y lo seguiré haciendo. Gracias a Jose por toda su ayuda More

by SARYHERNANDEZ12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Betances
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Diaz
Jun 12, 2021 -

Brickell Buick & GMC responded

Su satisfacción es importante para nosotros, por eso queremos agradecerle sinceramente por elegir Brickell Buick & GMC y esperamos volver a verlo pronto!

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