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Brickell Buick & GMC - Service Center

Miami, FL

4.4
1,310 Reviews

1,310 Reviews of Brickell Buick & GMC - Service Center

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July 20, 2021

No loaner available for my USD 55k CPO GMC Sierra SLT!!?? That's poor vs my previous vehicle (BMW) Sorry i'm not happy with this More

by joanefres
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diego Ferreira
Jul 21, 2021 -

Brickell Buick & GMC responded

Dear Mr. Efres It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. I gladly appreciate your comments and I'm looking forward torse resolutions You may soon receive a survey concerning your service experience. This is my Team’s Report Card. Survey asks if you were Completely Satisfied. Anything less this box will be a failing grade for my Service Team. If for any reason you do not feel you can give my Team a Completely Satisfied grade, please contact me personally. Warmest regards Onix O Hernandez (305)777-2822

Jul 21, 2021 -

joanefres responded

The Customer Service Advisor made a great job, she is amazing, nevertheless my concern is related with the loaner program that was part of my closing deal as CPO Vehicle.

July 19, 2021

Scheduled appointment online and was very easy to schedule. Got a ride back to work while they worked on vehicle and a ride back to pick it up. Jonathan did a great job keeping me informed More

by CPA24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Diaz, Onix Hernandez
Jul 20, 2021 -

Brickell Buick & GMC responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Brickell Buick & GMC and we hope to see you again soon! We hope to be of service to you again in the future. Best wishes.

July 19, 2021

Jonathan Diaz is the service manager with GMC Brickell and the sole reason why we have been taking all of our vehicles to this location for many years. He is very knowledgeable, informative, professional More

by ben
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Diaz
Jul 20, 2021 -

Brickell Buick & GMC responded

Hi, we're happy you found Jonathan to be so supportive during your experience here at Brickell Buick & GMC. We sincerely value your business and look forward to your next visit!

July 15, 2021

Great service I was assisted by Jonathan and Jose, got my work done quick and easy and got a call as soon as my car was ready More

by mmart804
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose, Jonathan Diaz
Jul 17, 2021 -

Brickell Buick & GMC responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

July 15, 2021

Prompt and efficient service. No waiting. Listened to my needs and followed up. Helped me with understanding the work being done. Such a pleasant experience. More

by mailmard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Diaz
Jul 17, 2021 -

Brickell Buick & GMC responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

July 14, 2021

Great experience extremely professional. The car was completed I a timely manner with updates on a regular basis. Very helpful staff that was attentive and courteous More

by Ahernandez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Diaz, Onix Hernandez
Jul 15, 2021 -

Brickell Buick & GMC responded

Hello there, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

July 14, 2021

This review is about Jonathan Diaz the server advisor at Brickell Buick. I know him for about close to 7 years and he is always the same person very helpful and helping people a very trustworthy person. I More

by jgajate
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Arriete
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Diaz
Jul 17, 2021 -

Brickell Buick & GMC responded

Hi, thanks for highlighting some of our staff who helped make this such a great experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

July 13, 2021

I have been servicing my cars here for years. Always very professional, quick and easy. Absolutely love the ability to Uber back and forth. Thanks Jonathon. More

by RICK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Diaz, Onix Hernandez
Jul 15, 2021 -

Brickell Buick & GMC responded

Hello there, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

July 13, 2021

Worst service ever , pay 200 dollars for a funny diagnostic top of that they stole my car decals and still to this day my car can turn on Oxyx told me he was going to get a refund a month ago las 3 More

by oscarito3030
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jonathan Diaz, Onix Hernandez
July 12, 2021

Service department is very professional, efficient and very friendly. The department has a great atmosphere and it’s very welcoming. Many thanks to Onix, Jonathan and all the service staff More

by LEOLAINEZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Diaz, Onix Hernandez
Jul 15, 2021 -

Brickell Buick & GMC responded

Hi there, thank you so much for your positive comments about Brickell Buick & GMC! We sincerely value your business and look forward to your next visit!

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