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Brickell Buick & GMC - Service Center

Miami, FL

4.4
1,380 Reviews

1,380 Reviews of Brickell Buick & GMC - Service Center

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June 19, 2019

Excelente The service staff at Brickell Buick is very professional and friendly. No I’m time wasted as per attention and knowledge. I’m very glad I’ve chosen to More

by ofvldz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Veronica Yaugel
June 17, 2019

Excellent customer service , she is professional She is very good and professional , Excellent customer service She answer all my question that I want to know I like to deal with her and I feel More

by KASHAKISH_999
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Betty Serrano
June 17, 2019

Service Good fast friendly customer service experience that all I have to say. This is a survey not a school assignment. Suggestion I would shorten this part More

by Speedsport1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Veronica Yaugel
June 17, 2019

Service Department From the moment I pulled into the service drive-in, there was a representative upon arrival that took care of me right away. The representative was ex More

by privera21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Veronica Yaugel
June 14, 2019

Great job Keep up the great services. Only issue I have was the price I think GMC could do better for clients who are loyal to them. More

by CARLOS50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Diaz , Veronica Yaugel
June 13, 2019

Vehicle Service Service of my vehicle went very smooth and kept me updated on everything. Thank you for proving me with a loaner! You guys did great. More

by jcortez007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathon Fiad, Veronica Yaugel
June 11, 2019

great service Great service experience Betty Serrano was very helpful and kind Betty explained the service process in detail , had the car on time hope to see her More

by ALEJANDROROBLEDO
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Betty Serrano
June 03, 2019

Oil & Warranty Work Very proactive service. Went in for a standard oil change, and they took care of 2 manufacturers warranty items. That’s the kind of care I appreciat More

by FELIPEAGUIAR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Diaz
June 03, 2019

Issue has not been resolved. Vehicle broke down again. My vehicle was at your shop for a week and it still breaks down every few days. The fuel pump was replaced and battery was replaced. I'm having it tow More

by Bigblkmail
Quality Of Work
Recommend Dealer
No
Employees Worked With
I didn't work with anyone there
Jun 03, 2019 -

Brickell Buick & GMC responded

Dear bigblkmail, We are disappointed to read about you experience and we would like to promptly address this issue. If you would kindly reach out to me privately so I know your name and the vehicle that is having these problems, I would be happy to assist you every way possible. As you can see from our many reviews, we pride ourselves on providing “5 Star” service, anything less is unacceptable. I look forward to looking into this carefully! Warm regards, Mario Diaz General Manager Mario.Diaz@brickellmotors.com 305-777-2801 direct line

May 29, 2019

Oil change Fast service and customer service was excellent with complementary americano coffee. Answered all work service questions, price for oil change/ filter More

by Yukon Denali
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Betsy
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