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1,387 Reviews of Brickell Buick & GMC - Service Center
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December 18, 2019
Fast efficient service Veronica was great, friendly and fast. She got the information she needed quickly and my car was in good hands. I didn’t have to wait, I was able to g Veronica was great, friendly and fast. She got the information she needed quickly and my car was in good hands. I didn’t have to wait, I was able to go to work and my car was ready at lunchtime.... More
by MELGle71
Verified CustomerEmployees Worked With
Veronica Yaugel
December 17, 2019
A Good experience Great customer service and fast. A 100% satisfied. The guy who receives your car is very friendly and professional, very satisfied A+++ Happy to e Great customer service and fast. A 100% satisfied. The guy who receives your car is very friendly and professional, very satisfied A+++ Happy to experience your improvement in the service department. More
by hlhgomez
Employees Worked With
The guy that receives you outside the office., Betty Serrano
December 17, 2019
Oil services They were expedient in their service. That was the fastest I’ve ever gotten out of there. Veronica was my service adviser and was very knowledgeable a They were expedient in their service. That was the fastest I’ve ever gotten out of there. Veronica was my service adviser and was very knowledgeable and helpful with any questions I had. But whatever happened to free tire rotation at service intervals? More
by HUTCHINGS19
Employees Worked With
Veronica Yaugel
December 16, 2019
Unsatisfied My service visit to this dealer was not good and I felt compelled to share my experience. I bought a 2015 GMC sierra Denali 6 months ago at this deal My service visit to this dealer was not good and I felt compelled to share my experience. I bought a 2015 GMC sierra Denali 6 months ago at this dealer. Now my A/C and dashboard are not working. I went to the service department to have it repaired. They wanted to charge me 5 hours of labor to diagnose the issue which amounts to $890 just to see what the issue was. that's insane when the avg is 1 or 2 hours to diagnose an issue. I then picked up my truck and went to another mechanic who is not a GMC specialist nor deals with GMC's on a daily basis and was able to diagnose and repair the issue which was the AC controller within 2 hours. Very Disappointed. The service advisor was nice and courteous not her fault. More
by E Hazzi
Employees Worked With
Betty Serrano
December 16, 2019
Excellent service, Felt treated as a valued customer I would recommend to any GM customer , Excellent service, Nice service waiting area, they serve coffee, water and others amenities, Betty is an except I would recommend to any GM customer , Excellent service, Nice service waiting area, they serve coffee, water and others amenities, Betty is an exceptional service consultant More
by Omar Hernandez
Employees Worked With
Betty Serrano
December 16, 2019
Great experience Since i pull up to the dealership, the received me politely and made sure i was please with the service. Veronica attended me and was very very helpfu Since i pull up to the dealership, the received me politely and made sure i was please with the service. Veronica attended me and was very very helpful. I can't be more greatful with GMC Brickell fot their help took care of my car very fast and in correct the first time. Thank you. Service Department definitely best i have experienced in a long time. More
by Emmanuel Acosta
Employees Worked With
Veronica Yaugel
December 12, 2019
I would never go back Onyx the new service manger called 2 days after I was there and apologized . Sorry but the damage was done. I will never go back. They wanted 150 Onyx the new service manger called 2 days after I was there and apologized . Sorry but the damage was done. I will never go back. They wanted 1500 for a new 2 Nd row seat that I had fixed at an local shop for $140.00. It was a loose wire !!! They need to do better. Just because they have “ girls that look like models “ working the service dept does not mean I am going to spend a ton of money ! Now I understand why they were willing to give me a free rental for 4 days ! 5 stars for “super friendly” I Would be Also If i could charge 1500.00 for a loose wire and get away with it ! More
by Brian.Frasco
Employees Worked With
Veronica Yaugel
December 12, 2019
Service . Customer service outstanding , time of service wed Don’t doubt to drive Buick , it runs smooth, dependable and mostly excellent service . It is our THird one. We are happier with every new one ! Thank Don’t doubt to drive Buick , it runs smooth, dependable and mostly excellent service . It is our THird one. We are happier with every new one ! Thanks DrElsaFominguez More
by elsa_tel
Employees Worked With
Jonathon Fiad, Veronica Yaugel, Roberto Fuentes
December 05, 2019
Long time waiting, but great customer service Good assistance but so long time waiting for services, i think the employees back needs to be more concentrated and focused in their positions and dut Good assistance but so long time waiting for services, i think the employees back needs to be more concentrated and focused in their positions and duties. More
by ARIELGICAST
Employees Worked With
Veronica Yaugel
November 27, 2019
Great Customer Service The young woman that worked with me was awesome throughout my entire experience, her name was Veronica. She made me feel comfortable the entire time, The young woman that worked with me was awesome throughout my entire experience, her name was Veronica. She made me feel comfortable the entire time, and my truck is driving good. Big A+ to my experience... Thank you! More
by vernonmccray79@yahoo.com
Employees Worked With
Veronica Yaugel
