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This rating includes all service center reviews, with more weight given to recent reviews.
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1,309 Reviews of Brickell Buick & GMC - Service Center
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November 19, 2019
Awesome service Veronica the service advisor was amazing and explained everything I needed to know about my car and the problems it was having. Thank you so much Veronica the service advisor was amazing and explained everything I needed to know about my car and the problems it was having. Thank you so much More
by Ana Quintana
Verified CustomerEmployees Worked With
Laura Toledano, Veronica Yaugel
November 14, 2019
Excelente servicio. Rápido y preciso. Muy limpio quedo mi carro. El trato de Betty fue excelente. Muy profesional en su trabajo y muy eficiente. Gracias servicio. Rápido y preciso. Muy limpio quedo mi carro. El trato de Betty fue excelente. Muy profesional en su trabajo y muy eficiente. Gracias More
by jorgebarzaga
Employees Worked With
Betty Serrano
November 12, 2019
Vehicle serviced, warranty item not so much Went in for scheduled service, both issue. However, had them look at an issue which was submitted to GM and approved. Part not available, no ETA. Serv Went in for scheduled service, both issue. However, had them look at an issue which was submitted to GM and approved. Part not available, no ETA. Service advisors do not follow up, one has to keep on them to get any updates. Two months in and still no part. Service advisor keeps blaming strike and says can't get ETA on part. Avoid this dealer's service area for anything other than scheduled work. You've been warned. More
by mgaro4
Employees Worked With
Betty Serrano, Julio Rodriguez
November 07, 2019
Excellent service and friendly staff As always, Veronica went above and beyond to help me. Not only did she answer all of my questions with details, but she also negotiated to get me the As always, Veronica went above and beyond to help me. Not only did she answer all of my questions with details, but she also negotiated to get me the best price. I highly recommend her. More
by MMK
Employees Worked With
Veronica Yaugel
November 01, 2019
Muy bueno I felt from my experience that the service is very good and they are always willing to help the I considered from my experience that the service is ve I felt from my experience that the service is very good and they are always willing to help the I considered from my experience that the service is very good and they are always available to help the client solve all problems and find a solution in the shortest possible time More
by FELIXDIMGA
Employees Worked With
Veronica Yaugel
November 01, 2019
Stellar I was impressed they remembered me and asked how my mom was doing. . Amazing service representative- Betty- and thrilled to be welcomed to the Buick I was impressed they remembered me and asked how my mom was doing. . Amazing service representative- Betty- and thrilled to be welcomed to the Buick family. Never felt like my questions were stupid and Betty actually cared as to what I had to say. Love this place More
by QGAR63DD
Employees Worked With
Betty Serrano
October 27, 2019
Oil Change; Jonathan is my service go to person Jonathan has been my service go to person for a few years now, I always call ahead & ascertain he is there, if he is not, I do not come in until he is Jonathan has been my service go to person for a few years now, I always call ahead & ascertain he is there, if he is not, I do not come in until he is there. More
by TereZebra
Employees Worked With
Antonio, who has been there for years, used to drive me to work when I would leave my previous car; always a gentleman , Juan "JC" Rios, Jonathan Diaz
October 25, 2019
Number One If you are looking for quality,excellent service,prices,etc...dont drive too long,only go to Brickel Buick and GMC...All you need in this place.... If you are looking for quality,excellent service,prices,etc...dont drive too long,only go to Brickel Buick and GMC...All you need in this place.... More
by marina305
Employees Worked With
Veronica Yaugel
October 21, 2019
Amazing Reliable and excellent customer service. Jonathan Diaz have been so nice and willing to satisfy the customer needs. He is doing the amazing job so far Reliable and excellent customer service. Jonathan Diaz have been so nice and willing to satisfy the customer needs. He is doing the amazing job so far. Thanks. More
by AHAMEDMARZOOK
Employees Worked With
Rafael Rodriguez , Jonathan Diaz
October 17, 2019
Good work Service was fast and courteous. Service rep took the time to explain the work and the charges. I would recommend this dealership's service department Service was fast and courteous. Service rep took the time to explain the work and the charges. I would recommend this dealership's service department More
by Yukon XL
Employees Worked With
Veronica Yaugel
