Briarwood Ford Inc

Mark is great! Mark Garcia is the guy to see! He got me exactly what I wanted and was very quick in responding to text messages, emails and phone calls. My whole fam Mark Garcia is the guy to see! He got me exactly what I wanted and was very quick in responding to text messages, emails and phone calls. My whole family goes to Mark and I am now a “member” of the group!! Thanks Mark for everything!! More

Ultimate successful search by Briarwood Ford I had several requirements in searching for “the” used vehicle for my family. Not only was I looking at something to fit my budget but I was looking f I had several requirements in searching for “the” used vehicle for my family. Not only was I looking at something to fit my budget but I was looking for a small SUV with low miles, fuel efficient, sun/moon roof and easy for my elderly mother to get into. I went to 3 dealerships one in Chelsea, Jackson and Saline (Briarwood). The salesman at Briarwood Ford was by far more personable. Mark Garcia gave me better choices and lower costs than the other dealerships but the vehicle with my complete wishlist was not located. The following week Mark texted me. A vehicle just came in that matched my total needs list. He immediately reserved it for me and let me test drive it. I still can’t believe it. Mark got my payments down and the used Escape had low miles, good gas mileage, a moon roof and a handle on the side doorframe to help my mom get in. The car was meticulously checked out by their maintenance crew. My own mechanic confirmed this before I purchased it. They even polished the car removing little scratches. It looks like a new vehicle. Mark completed the paperwork while my family and I went to lunch. Reviewing and signing the paperwork took little time. I am extremely satusfied and would recommend Briarwood Ford. Look up Mark Garcia. More

Great service + Great experience = Happy customer My experience has always been that smaller dealerships usually provide a family-like environment and that is exactly how I felt at Briarwood Ford. The My experience has always been that smaller dealerships usually provide a family-like environment and that is exactly how I felt at Briarwood Ford. They gave me a trade-in value on my car in line with what the research said. Bruno, my agent, priced out the exact vehicle I wanted and then informed me that I could get a luxury interior package with my new car for cheaper than the package I was originally looking at. He even went and picked up the car that I wanted which was in another dealership's inventory. Everything went great and I'm a very happy customer and would recommend Briarwood Ford to anyone looking for a new vehicle to lease or buy. More

Great Experience I recently leased my third vehicle through Mark Garcia and have always found his service and attention to my needs to be superb. He treats me with re I recently leased my third vehicle through Mark Garcia and have always found his service and attention to my needs to be superb. He treats me with respect and listens and tries to accommodate my criteria for my new vehicle. I wouldn't want to work with anyone else. I plan to continue working with Mark for all of my future car purchases. More

Service department We purchased an extended warranty with the purchase of our truck, 3 months after buying our truck major repair is needed. We drop off the truck days l We purchased an extended warranty with the purchase of our truck, 3 months after buying our truck major repair is needed. We drop off the truck days later we were charged $250 just to look at it then tell us nothing is covered with our extended warranty and they wanted over $3000.00 for repair! We have been asking for an explanation regarding the warranty and the dealership keeps blowing us off! VERY FRUSTRATED with them. More

Excellent Service I have been working with Mark since 2014 and received 3 different vehicles from him. Each time he had provided excellent service. He is accommodating I have been working with Mark since 2014 and received 3 different vehicles from him. Each time he had provided excellent service. He is accommodating, knowledgeable and efficient amongst other things. As long as I’m a Ford owner, I will continue to work with Mark. More

Excellent Customer Service I have leased several cars from Mr. Garcia. When my current lease was up, I decided I wanted to purchase a car exactly like the one I had leased. Mr I have leased several cars from Mr. Garcia. When my current lease was up, I decided I wanted to purchase a car exactly like the one I had leased. Mr. Garcia went above and beyond to help me and I am very thankful for his hard work, professionalism and kindness. He found me a car exactly like I wanted, with a fair price, offered me a loaner until it was ready, helped me understand financing options and much more. I will return to him again and recommend him to other family members and friends. More

My 5th Lease and counting (same dealership same Salesrep ) From top to bottom the best dealership and Sales team i have had the plesure to deal with. Mark has ALWAYS taken care of my needs. With another genera From top to bottom the best dealership and Sales team i have had the plesure to deal with. Mark has ALWAYS taken care of my needs. With another generation drving soon, we will be visting Mark with no hestitaion. Some dealerships love their city, Braiwood Ford and Mark Garcia know the meaning of customer service. Almost forgot... They even wrapped my wifes new car in a cut little bow :) More

Leasing a vehicle I've leased 3 vehicles from briarwood ford and every time I've had the best experience with Mark Garcia. Mr. Garcia has went above and beyond the call I've leased 3 vehicles from briarwood ford and every time I've had the best experience with Mark Garcia. Mr. Garcia has went above and beyond the call of duty for my family and I. I will always be a customer with people like him around! Thank you again Mr. Garcia for Great Customer service! More

Briarwood Ford - Five Stars Briarwood Ford is one of the best dealerships in the state. Informed, available, no pressure, just professionalism. Mark Garcia provided excellent ser Briarwood Ford is one of the best dealerships in the state. Informed, available, no pressure, just professionalism. Mark Garcia provided excellent service. This is a dealership that you can return to for years to come. More