Brian Hoskins Ford - Service Center

Awesome as usual Have had my 2008 Escape serviced at Brian Hoskins since I purchased it new there. I have never had a bad service experience with them. I usually deal Have had my 2008 Escape serviced at Brian Hoskins since I purchased it new there. I have never had a bad service experience with them. I usually deal with Abby Tague, and have been helped by Kevin Trost on several occasions also. Both are very customer oriented, pleasant, courteous, and make sure that I am kept up to date on progress of repairs during my appointments. On the event of catastrophic mechanical failures (brake caliper seizure, transmission band breakage, and spontaneous window opening caused by the mechanism holding the window up failing) I have shown up unannounced and Abby has always been very gracious about getting my car in and at least diagnosing the problem in the same day with repairs completed by the next day in most cases, Great service, great people, very much appreciated! More

Great Service Diamond Dave and the Customer Service employee (either Abby or Lorri) who handled my "Work Order" were very nice and professional. Gary L. Hudson Diamond Dave and the Customer Service employee (either Abby or Lorri) who handled my "Work Order" were very nice and professional. Gary L. Hudson Airport Manager Chester County/G.O. Carlson Airport More

Excellent service and attention to detail My experience with George Lichowid was very efficient,very committed to customer satisfaction. Most of all very helpful with my new vehicle and helpin My experience with George Lichowid was very efficient,very committed to customer satisfaction. Most of all very helpful with my new vehicle and helping me set up my cell phones with SYNC. Also all the features of the vehicle. More

not standing behind their work, selling work i dont need I brought my Ford Focus in for a code engine miss on number 2 cyl. Your service department told me a plug wire was off on number 4, then they told me I brought my Ford Focus in for a code engine miss on number 2 cyl. Your service department told me a plug wire was off on number 4, then they told me a list of things they found wrong from brakes to lites to a timing belt. I told them to fix the issues. They charged me over $ 1000 and I thought all is well. A week later engine starts to miss again turning on the check engine lite setting a code miss on number 2 cyl then it went away then it happens again 2 weeks later. So I take it back and they say it needs a coil pack. I told them the car was here before for the same issue and they didn't fix the issue but sold me a bunch of stuff I didn't come in for. Don't they garrantee their work. The service writer gave me attitude and said he only can tell what the issue is right now. I asked how do I know 2 weeks from now the same thing doesn't happen and they sell me some other fix. Don't you garrantee your work-- no answer from the service writer. He tried to sell me a battery even though the battery had not been giving me any trouble even with this artic weather --I told him to fix the issue I brought it in for and nothing else. When I went to pick the car up the battery was dead-- is someone playing games. The bill was 356.00 for a coil pack. I was not happy with the service or the way I was talked to by the service writer. I just wanted you guys to stand behind your work-- big disappointment. I will not be back. New update as of 02/27/15-- I received a call from the general manager, Ed. He had read my review and felt I had not been treated right and wanted to make things right. I was surprised as I was not expecting the dealer to be reading the review I wrote warning others of the way I was treated. Anyway Ed apologized for the way I was treated and told me he wanted to reimburse the labor charge for the second repair installing a new coil pack to solve the number 2 cyl miss I had brought it in for the first time. Thanks Ed, general manager, and Abby in service who took care of the reimbursement. Much happier now. More

Took a rough running '06 F150 taken in for service. Ford has a known issue with spark plugs for that year and model. There are some four class action lawsuits, so the issue is well documented. Google i Ford has a known issue with spark plugs for that year and model. There are some four class action lawsuits, so the issue is well documented. Google it and you can read all about it. Basically, the plugs crack when removing them. Broken pieces sometimes have to be fished out if they fall into the engine. Ford even has a special tool to deal with the issue, which is tantamount to an admission of design flaw. My replacement plugs ended up costing $1,000 dollars. Worse, the next day, when the truck STILL ran rough, they cited a new issue (VCT solenoid), and said it was pure coincidence that it broke while they were replacing the spark plugs. That strains credulity, to say the least. They then proceeded to charge me an additional $650 to repair that! Of course Ford corporate does not get involved in workmanship issues, so I was at the mercy of the service manager and his unverifiable story of the service situation. I would discourage anyone from purchasing a vehicle at Brian Hoskins Ford.I had purchased two other trucks from them, but will consider Toyota now. On the upside, it seems like a casual place to work. I noticed employees gathered around a computer watching YouTube videos. More

I recently had my Ford F150 serviced at Brian Hoskins Ford. Scheduling the appointment online was a breeze. Kevin was very helpful during the entire service from the drop off to picking up the vehicle. Ford. Scheduling the appointment online was a breeze. Kevin was very helpful during the entire service from the drop off to picking up the vehicle. Excellent communication and very fast turn around! Thanks for everything! More

Called to schedule appt. for Ford Recall. Told the service person who answered the phone what we were coming in for....recalled torque converter. He gave us an appt. We dropped off the car at the de service person who answered the phone what we were coming in for....recalled torque converter. He gave us an appt. We dropped off the car at the designated date. Service called us several hours later and asked us if we ever had any work done on transmission. "No" was our answer." Then Kevin said "we don't have the part....it has to be ordered via the vin number. So after taking a day off work and my husband losing time in the morning....and me with no car.....we have to take it back....again! Why couldn't the man who scheduled the appt. ask for the vin # so that the part would be there? Kevin's answer to this question was "I don't know why he did that". Really?!! This isn't the first time we have dealt with the indifference of this service dept. They have no common sense and they don't care how they inconvenience people. I have left a voice message to the service manager and of this writing, she has not returned my call. Kevin didn't even apologize. They just don't care. More

Great service and follow-up. I get reminders for service intervals that keep me on track with my PM schedule. They are easy to schedule appts with and comprehensive in looking at the total vehicle no matter intervals that keep me on track with my PM schedule. They are easy to schedule appts with and comprehensive in looking at the total vehicle no matter what I bring it in for. I am on the road a lot all over the Northeast and I need to be confident and safe with how the vehicle is maintained. More

I recently had 4 tires and front brakes replaced and wanted to thank the service team for such a quick turnaround. I have been having all my cars serviced here for a number of years and would definitely wanted to thank the service team for such a quick turnaround. I have been having all my cars serviced here for a number of years and would definitely recommend this dealership to any one looking for service on their vehicle. TF Downingtown More

From the first time I walked in the door, I've always had an exceptional experience. The staff are very friendly and informative. Purchased my car and have serviced with this dealer for a few years now and an exceptional experience. The staff are very friendly and informative. Purchased my car and have serviced with this dealer for a few years now and have always walked away with a smile. They treat you like they remember exactly who you are from one visit to the next. My son recently graduated from UTI and is Ford Fact accredited. I only hope that he is able to find a dealership such as this to employ him so he can have a wonderful, satisfying work environment. Hats Off to Brian Hoskins Ford. More