Brian Hoskins Ford

Mike Ciarlone and Joe DeMarino are one of the many reasons why I continue to buy by my new vehicles at Brian Hoskins Ford. Great Customer Service, very Friendly and very educated about the vehicles th reasons why I continue to buy by my new vehicles at Brian Hoskins Ford. Great Customer Service, very Friendly and very educated about the vehicles they sell. I will and I do continue to recommend this dealership to all my friends and neighbors. More

My husband and I had such a wonderful experience with not only the dealer, Mike who sold us our car but with the courteous hospitality of the morale of the dealership. We will definitely go back, and we are only the dealer, Mike who sold us our car but with the courteous hospitality of the morale of the dealership. We will definitely go back, and we are buying a second car in the spring! Thank you Brian Hoskin's Ford! More

Was looking for a 2012 Ford Flex Titanium Ecoboost. Only found 2 in the whole US that fit the options that I wanted. Contacted this dealer about one that they had. They had a Demo model with about 5000 mi found 2 in the whole US that fit the options that I wanted. Contacted this dealer about one that they had. They had a Demo model with about 5000 miles for sale. Dealer was very difficult to work with, took days to respond to questions (Buying a car sight unseen there were many questions we had since we couldn't see or test drive car). Finaly gave a fair offer to the dealer based on research and what Kelly Blue Book stated car was worth, and this was the response I got from the general manager: Good Morning. I am the General Manager of this store and when I am asked what my very best number is for a vehicle by someone that lives 2500 miles away, the last thing I would do is give anything but my very best price. You asked how much it would cost to transport the vehicle to California, you asked how much taxes and tag fees would be and you asked if I could include extended warranty coverage to cover the 4000 miles or so that are on the vehicle. I gave you all the information you requested, they are my very best numbers, if they are not acceptable I understand, but please don’t make an insulting offer after you asked me for my best price. I thank you for your time and apologize for not sending this sooner; we have been very busy with the Black Friday event and yesterdays Sale. Sincerely, Ed Kovatch General Manager Brian Hoskins Ford This was not an insulting offer (just look at Kelly Blue Book). We gave the same offer to the other dealer with the same car and they negotiated with us and we are very happy with them. I would not reccomend this dealer for anyone purchasing from them due to their unfriendlyness. More

Everything went well. Mike was not pushy or obnoxious. He was very friendly and patient. As for the price... You always know the dealer is making money so you just never know if you are getting a good de He was very friendly and patient. As for the price... You always know the dealer is making money so you just never know if you are getting a good deal! We felt like we should have bargained more but we didn't. That was on us! More

The salespeople were extremely friendly, professional, competent, knowledgeable and thorough. They did not pressure us, but provided excellent guidance in response to our questions concerning cars, leasi competent, knowledgeable and thorough. They did not pressure us, but provided excellent guidance in response to our questions concerning cars, leasing, purchasing, and giving us the space to decide for ourselves what was best for us. This was the most pleasant experience I've ever had in purchasing a car. The training that was provided to us to use all the features offered in the car was very thorough. Everything was gone over with a fine tooth comb and we came away having a basic understanding of how everything worked. Again, I have never experienced such thorough education of a vehicle and its features with any other dealerships in the past. In the past, I didn't use most of the features in the car I purchased because I never knew how to use them and the owner's manual was so confusing that it didn't help at all. Mike did an excellent job explaining and demonstrating how things worked. I will certainly recommend this dealership to others and I myself will return to purchase another vehicle in the future. More

There was a problem with the lease. .20 per mile There was a problem with the lease. .20 per mile charged, should have been .15. Mike took care of the issue promptly and we received a correction in There was a problem with the lease. .20 per mile charged, should have been .15. Mike took care of the issue promptly and we received a correction in the mail from Ford within a week. Finance manager did not go over details of paperwork. If he had, I would have caught the error then. When asked, he incorrectly gave me the buyout figure. Overall, Excellent salesman. Weak finance manager. More

Mike was so friendly and helpful. We really appreciate all attention he gave us on our needs. He made it a very quick and easy experience without rushing us! all attention he gave us on our needs. He made it a very quick and easy experience without rushing us! More

Michael was great to work with!! He was kind, honest and professional! I would recommend anyone to see Michael for all of their automobile needs!! professional! I would recommend anyone to see Michael for all of their automobile needs!! More

I would just like to say what an unbelieveable experience i had at this dealership,i got the truck of my dreams at an unbeatable price.First the salesman Mike Ciarlone knowledge of the truck was outstanding, i had at this dealership,i got the truck of my dreams at an unbeatable price.First the salesman Mike Ciarlone knowledge of the truck was outstanding,knew everything on the truck how it worked and was able to explain all the features quickly and made everything easy for me to understand,from the NAV system to pairing my phone,everything was made easy i left there with no questions about anything!Second Ed Kovatch you couldnt ask for a more personable friendly manager, made sure that the truck was affortable and i was happy with the price and payments. He went over all the options i had as far as what banks payments u name it and never at anytime did i feel any pressure from anybody!! There's just not enough words or time to say how happy i am with the whole experience i had at this dealership!! I now have the truck of my dreams and it was made possible by these two gentlemen!! I will send anybody i know looking for a ford truck,car,suv to this dealership without even a second thought!! Sincerly, John F Dickinson JR More

Called to schedule appt. for Ford Recall. Told the service person who answered the phone what we were coming in for....recalled torque converter. He gave us an appt. We dropped off the car at the de service person who answered the phone what we were coming in for....recalled torque converter. He gave us an appt. We dropped off the car at the designated date. Service called us several hours later and asked us if we ever had any work done on transmission. "No" was our answer." Then Kevin said "we don't have the part....it has to be ordered via the vin number. So after taking a day off work and my husband losing time in the morning....and me with no car.....we have to take it back....again! Why couldn't the man who scheduled the appt. ask for the vin # so that the part would be there? Kevin's answer to this question was "I don't know why he did that". Really?!! This isn't the first time we have dealt with the indifference of this service dept. They have no common sense and they don't care how they inconvenience people. I have left a voice message to the service manager and of this writing, she has not returned my call. Kevin didn't even apologize. They just don't care. More