Brian Hoskins Ford

An Ode to Mike of Hoskins Ford Having dealt with 2 ford dealers prior to walking through the doors of Hoskins, I have to say that my previous experiences were good, enough so, that Having dealt with 2 ford dealers prior to walking through the doors of Hoskins, I have to say that my previous experiences were good, enough so, that I considered returning to either dealer. I saw a few vehicles I was interested in and reached out to them and eventually to Hoskins. Mike was beyond professional, accommodating, friendly, and speedy with any correspondence (he answered all 1000 of my annoying questions). Best of all, never pushy! My husband and I traveled the 30+ miles to do business with Mike on a Tuesday night, we traded in 2 cars and drove off the lot with our new Focus Titanium in less than 2 hours. So, to all those who are questioning making the trip to Hoskins for a new vehicle, the answer is "yes, you should go." Mike, thanks again! A&J Zig More

Poor Management with the Service Department We bought a used truck and once we got it home we inspected the truck closer and there was 4 things wrong with it!!! TOO MANY! Those things should hav We bought a used truck and once we got it home we inspected the truck closer and there was 4 things wrong with it!!! TOO MANY! Those things should have been taken care of before being put on the lot. However I still thought the dealership was ok until we took it to them to get it fixed. We made an appointment and it took over a week until we got the truck back. We kept calling and they would say tomorrow and it was not done then they would say the next day, still not done. This went on for 8 days. The service manager never said sorry just kept making excuses. We were so angry we decided to call the general manager and to my surprise he never even called back. Basically once you buy the car, the professionalism and care you receive is poor! More

won't be back I purchased an F150 here in 2010 and have had a solid 4 star experience between the vehicle and the buying process. I still own the truck. I also h I purchased an F150 here in 2010 and have had a solid 4 star experience between the vehicle and the buying process. I still own the truck. I also have an F250 company truck. My company wants all service to be done at a dealership. My work schedule is very intense and it is very difficult to not only be without the F250 for a day but to also coordinate dropping it off and picking it up. I made my appointment 2 weeks ago to look at the transmission and was very clear to Kevin Trost over the phone that I understood parts and availability and I understood that the entire repair may not be possible in one day. I also let him know of my work situation and that I could not leave the truck more than one day. I requested that the problem be diagnosed the day of my appt and if necessary I would make another appointment for repairs once the parts came in. 2 weeks later I take the truck in the night before the appt and reiterated to Kevin what we had talked about when I scheduled the appt and that I needed the truck for Friday. He understood and said no problem. The day of the appointment I waited around until 5 with no word from Kevin. When I called for an update he told me they were just getting ready to look at it and they would have to keep it through the day tomorrow. I told him that didn't work for me and that I would be there to pick it up shortly. In the mean time I scheduled another appointment with a different dealership. This may seem like a minor issue, but I had this appointment for 2 weeks and clearly stated how they needed to accommodate me which I didn't think was an outrageous request. They do not consider customers schedules and have no regard towards inconveniencing anyone. I am in a very similar industry to the automotive industry. I am in outside sales and deal with a shop and service and parts with a $2bil/year manufacturer. I know that my company would NEVER treat a customer this way. I go above and beyond for my customers every day and know that I do everything in my power to keep them happy. To be treated like this is completely unacceptable. To make matters worse, once I addressed my discontent with Kevin when I picked my truck up there was no apology. I am not done with Ford, but I will not go back to Brian Hoskins for anything after this. Luckily in this area there are quite a few different Ford dealerships that I have the option of dealing with. More

Great job of dervice They were great to my wife and I in out purchase of a silver ford ranger. No hassle no pressure and most importantly they listened when I spoke. They were great to my wife and I in out purchase of a silver ford ranger. No hassle no pressure and most importantly they listened when I spoke. More

Great salesmanship and financing. Mike and Scott were up front and direct with no games like other dealers I had went to. My daughter and I both bought ford fusions since we extremely Mike and Scott were up front and direct with no games like other dealers I had went to. My daughter and I both bought ford fusions since we extremely pleased with the service and interest rate obtained on our loans from Brian Hoskins Ford. Thank you! More

Great Buying Experience I recently had the pleasurable experience of buying a new 2014 Ford Mustang from Brian Hoskins Ford. I found the ad on line for a well equipped Musta I recently had the pleasurable experience of buying a new 2014 Ford Mustang from Brian Hoskins Ford. I found the ad on line for a well equipped Mustang, and contacted Marie DiMassa. Marie was prompt and thorough. She addressed my questions and concerns, and provided prompt returns of my phone calls and emails. After a few offers and counter offers, we had completed a deal for the new Mustang and for my trade in. Being from Ohio, it was a full day's drive each way. Marie had the paperwork ready to go and efficiently concluded the purchase process. Joe DeMarino provided great insight into operation of some of the subtle features of the car, time well worth spending. Scot Shandler greatly assisted with description of extended warranties available. Bill Tarter offered some friendly advice for driving in the local area and for the long trip back home. (turns out Bill and I are from the same home town, so the chat was very friendly and enjoyable). All and all, a great buying experience. The BH Team graciously answered my many questions, and made sure that everything was in order to complete the sale. I would highly recommend the Brian Hoskins team. More

Great new car buying expereince. My better half had specific requirements regarding color and I had must haves regarding specifications for a 2015 Ford Edge. Marie DiMassa and Bill T My better half had specific requirements regarding color and I had must haves regarding specifications for a 2015 Ford Edge. Marie DiMassa and Bill Tarter did a great job of quickly tracking down exactly the right vehicle that met our indicated requirements -- most impressive. These individuals also kept the sales experience efficient and pleasant which was greatly appreciated as well. To top it off, I had gotten pre-approved for an auto loan for a rate that I thought was unbeatable -- better than any other lender was willing to offer on the internet. We'll Scot the finance manager got me a rate that was 2 and a half points better. What a friendly team that went a good bit out of their way meet our needs which unfortunately is a bit out of the norm today!!!! More

Matt Lutter and New Ford Explorer I recently purchased a new Ford Explorer from Matt Lutter. Everything about the car buying experience was first class. Matt Lutter is both personal I recently purchased a new Ford Explorer from Matt Lutter. Everything about the car buying experience was first class. Matt Lutter is both personal and professional, and took his time to answer all of my questions. I highly recommend working with him if you are looking for a new Ford. My family and I love our new Ford. More

Always the best Mike found me the exact car I wanted and as always the service was first rate. I own a small business and have a whole fleet of BH Fords and wouldn't Mike found me the exact car I wanted and as always the service was first rate. I own a small business and have a whole fleet of BH Fords and wouldn't think of dealing with anyone else. I have recommended them to friends and family and everyone is well satisfied with the cars and the deals. More

Great service, good deal Mike made this purchase extremely easy. I wanted this exact truck, F150 XLT Supercab and was concerned that it would not be available when I returned Mike made this purchase extremely easy. I wanted this exact truck, F150 XLT Supercab and was concerned that it would not be available when I returned to the area in the end of March. Mike worked the deal with my trade in over the phone, we came to a meeting of the minds on price and trade in and the truck was waiting for me on April first. Excellent experience, good deal and friendly professional service. Would surely recommend this dealership. More