Brian Bemis Toyota
DeKalb, IL
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Showing 13 reviews
While I expected a car dealer to run a bit more expensive for repairs, I was very disappointed with the service. When a pump went out on my truck, I was initially told that they would have to replace the wh for repairs, I was very disappointed with the service. When a pump went out on my truck, I was initially told that they would have to replace the whole system (both pumps) for a large cost out of my pocket. I went home, did some research, found the part could be warrentied by Toyota. (Jim in service did at least suggest I call Toyota customer service, which was great.) I was happy to find out that it WAS warrentied and would be fixed for free. Great! After a speedy repair, (also great), I looked at the invoice.... now that the repair was not coming out of my pocket, they only had to replace one pump. Which had it not been under warranty, would have cost me half the initial quoted price. Half. This does not seem right to me at all. More
I've just made my 4th new vehicle purchase from Brian Bemis Toyota and salesperson Tim Flahaven. They have a friendly and knowledgeable staff who value your time and more importantly your trade, which is Bemis Toyota and salesperson Tim Flahaven. They have a friendly and knowledgeable staff who value your time and more importantly your trade, which is why I have rated them "great" in all regards.They continue to provide a great price, competitive finance rates and an all around pleasant buying experience time after time. I have and will continue to recommend this dealership to others. More
I rated Brian Bemis Toyota with all "greats" because of the exceptional customer i received from Vanessa Brezonic. I had gone in to trade in my 2001 Saturn SC1 for something newer. Vanessa reall because of the exceptional customer i received from Vanessa Brezonic. I had gone in to trade in my 2001 Saturn SC1 for something newer. Vanessa really went above and beyond what I thought a sales woman would go to help me find a car in the price range and style i was looking for. She had a positive and friendly attitude which also helped me make my decision on getting a vehicle from Brian Bemis Toyota and Scion. along with that the staff and manager were also very helpful. the inventory they carry is great! i would definitely recommend this dealership to someone else and shop there again!! More