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Brewster Subaru

Brewster, NY

4.9
2,515 Reviews
Welcome to the All-New Brewster Subaru! As of November 17, 2014, the dealership formerly known as Smith-Cairns Subaru is under new ownership. Family owned and operated with over 25 years of Subaru experience, we look forward to serving New York and Connecticut Subaru owners and future owners. There are truckloads of factory fresh Subarus on their way to Brewster, plus many positive changes in the works. Here are just some of the things you can expect from the All-New Brewster Subaru: Friendly Faces: Lots of familiar faces and some new ones too! A Relaxed, Low Pressure Environment: Our Experienced Subaru sales and service staff are here to serve your needs and guide you through the shopping process. Change has already begun: We are working hard to quickly bring you an improved dealer experience. More customer parking, a new look in the showroom, an upgraded customer lounge & refreshments are just few of the enhancements we have already made with much more to come. Receive the most for your trade in: Although we are family owned, we own a number of dealerships and have many outlets available that allow us to pay the most for your trade in. We accept trades of all makes and models with the most competitive offers. Brewster Subaru is easy to get to right off Route 84 and our goal is to make it an enjoyable and quality Subaru buying and servicing experience that you will want to tell your friends and family about. We look forward to meeting and serving all of our new customers.
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3751 Danbury Rd.

Brewster, NY

10509

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Showing 2,515 reviews

February 10, 2024

Excellent service. Fair price on my trade in . Professional and Courteous service. All questions answered fully.Salespersons Mitch and Kristin polite and very helpful. More

by Coach Joe
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mitchel Pollak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kristen Hetzer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2024 -

Brewster Subaru responded

Joe, we're delighted to know that Mitch and Kristin provided an excellent purchase experience at Brewster Subaru. Thank you for trusting us with your business! We hope you enjoy every mile in your 2022 Subaru Legacy!

February 09, 2024

Anthony and Rich were amazing! From start to finish. Extremely professional and a painless process . More

by GG
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Pilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rich Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2024 -

Brewster Subaru responded

We're delighted to hear that Anthony and Rich provided you with amazing service at Brewster Subaru! We look forward to serving you again! Safe travels!

February 01, 2024

Service is terrible and they never take your phone calls, I bought a subaru forester 2019 with 45,000 miles after a year and a half my the thermo control valve broke and they make me pay 1,500 to fix it when More

by rachellca
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Patrick Larson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2024 -

Brewster Subaru responded

Hello Rachell. I'm Nelson De Melo, General Manager at Brewster Subaru. You purchased a 2019 Forester from us in July of 2022. The was Certified Pre-Owned. Here is the list of the services performed by Brewster Subaru prior to you taking delivery of the vehicle. Pre-delivery inspection completed Four tires balanced Four tires mounted Four wheel alignment performed Brake fluid flushed/changed Oil and filter changed VIN glass etching vin etched Cabin air filter replaced/cleaned Air filter replaced Front differential fluid flushed/changed Differential fluid flushed/changed Rear differential fluid flushed/changed Front brake rotor(s) replaced Front brake pads replaced Front wiper blades/refills replaced Rear brakes replaced These services were well over $2,000..00 We pride ourselves in doing the right thing and selling quality pre-owned vehicles. We can't tell ahead of time what will happen to car 1.5 years later. I'm not sure why you are blaming Brewster Subaru when you had the work done at Colonial Subaru? We have an impeccable reputation because of our straight forward way of doing business. I'd like for you to call me personally so I can get the details from you. Please call me and give me an opportunity to make this right if in fact we have done something wrong. I'm here to try and help you in any way I can. Thank you, Nelson De Melo GM 845-278-8300

January 31, 2024

Wiles is terrific. He kept pace with our moving from one model to another several times. He was most helpful. Rich is the model of efficiency and competence, all wit More

by jackherr
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rich Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wiles Chaisson
Feb 01, 2024 -

Brewster Subaru responded

We're delighted to know that Wiles and Rich provided an excellent experience for you here at Brewster Subaru. We appreciate your kind words about their efficiency, competence, and positive attitude!

January 30, 2024

FANTASTIC. After working with another dealership for several leases, I was extremely impressed by Kristen and the team at Brewster Subaru, could not recommend t More

by hobokenmgmt
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rich Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kristen Hetzer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2024 -

Brewster Subaru responded

Hi! We're so glad to know that you had a fantastic experience with Kristen and our team at Brewster Subaru! We strive for excellence in all we do, and it's wonderful to see that reflected in your leasing process. Thanks for the recommendation!

January 29, 2024

The entire team at Brewster Subaru is outstanding! It was my first time buying a car and I was nervous, to say the least. Andre and Rich were patient, and supportive, and helped me make the best decis More

by jstar
Sales Price Transparency
Trade-in Experience
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rich Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andre Reid
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2024 -

Brewster Subaru responded

We're so glad to know that our team at Brewster Subaru was able to make your first car buying experience a positive one! It's great hearing how Andre and Rich were there for you every step of the way. Enjoy your new ride, and thank you for recommending us!

January 27, 2024

Very nice and professional people! This is a very good dealership! I would definitely recommend people to go there. More

by sanderfrangaj
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rich Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2024 -

Brewster Subaru responded

We're so glad to know you had a positive experience with us at Brewster Subaru! Thanks for recommending our dealership, we appreciate your support.

January 27, 2024

Rich is the consumer professional. He makes the finance part easy, pleasant, quick and painless. If only he was as good at picking a baseball team.😇 More

by ron.ross29
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rich Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christian Aguilar 5 stars
Jan 29, 2024 -

Brewster Subaru responded

Hi Ron! We're glad to know that Rich made your financing experience at Brewster Subaru a breeze! We'll have to work on his baseball picks though. Thanks for the review and enjoy your ride!

January 24, 2024

The sales experience ways pleasant, with no sense of pressure. The financing and warrantee options were explained very clearly, and there were many options to fit our budget. More

by Bebhinn and Ross
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Pilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rich Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2024 -

Brewster Subaru responded

Bebhinn and Ross, we're glad to know you had a pleasant sales experience at Brewster Subaru. It's great that our team could provide clear explanations about financing and warranty options. Thanks for your review!

January 24, 2024

Very good service. Friendly people. Sales Consultant Mitchel Pollak was kind and very Knowledgeable. He was so professional and made the sales process go smoothly. I wi More

by tradedoctor
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rich Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mitchel Pollak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2024 -

Brewster Subaru responded

We're delighted to know that you had a positive experience with Mitchel at Brewster Subaru. It's great to hear his professionalism and knowledge made your sales process smooth. We look forward to helping you with future car purchases!

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