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Brewster Subaru

Brewster, NY

4.9
2,457 Reviews
Welcome to the All-New Brewster Subaru! As of November 17, 2014, the dealership formerly known as Smith-Cairns Subaru is under new ownership. Family owned and operated with over 25 years of Subaru experience, we look forward to serving New York and Connecticut Subaru owners and future owners. There are truckloads of factory fresh Subarus on their way to Brewster, plus many positive changes in the works. Here are just some of the things you can expect from the All-New Brewster Subaru: Friendly Faces: Lots of familiar faces and some new ones too! A Relaxed, Low Pressure Environment: Our Experienced Subaru sales and service staff are here to serve your needs and guide you through the shopping process. Change has already begun: We are working hard to quickly bring you an improved dealer experience. More customer parking, a new look in the showroom, an upgraded customer lounge & refreshments are just few of the enhancements we have already made with much more to come. Receive the most for your trade in: Although we are family owned, we own a number of dealerships and have many outlets available that allow us to pay the most for your trade in. We accept trades of all makes and models with the most competitive offers. Brewster Subaru is easy to get to right off Route 84 and our goal is to make it an enjoyable and quality Subaru buying and servicing experience that you will want to tell your friends and family about. We look forward to meeting and serving all of our new customers.
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3751 Danbury Rd.

Brewster, NY

10509

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Showing 2,457 reviews

November 04, 2024

Kristen Hetzer is terrific. She even met us in the parking lot with our paperwork as well arrived at the dealership. She is very responsible, responsive and a pleasure. More

by dsinger0
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kristen Hetzer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2024 -

Brewster Subaru responded

Thank you for sharing your experience! We're delighted to hear that Kristen provided such attentive service at Brewster Subaru. We appreciate your feedback and look forward to serving you again in the future! Safe travels!

November 01, 2024

It was such a pleasure doing business with Rich! He is so professional, courteous and knowledgeable. More

by cjdangels
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mitchel Pollak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2024 -

Brewster Subaru responded

We're glad to hear it! Thank you for leaving Rich and Brewster Subaru five stars!

October 24, 2024

In my 25 years of doing business with different car dealerships every time I needed to get a vehicle, this dealership was by far the best experience I’ve ever had. I had the pleasure of speaking and wo More

by titoronco1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Pilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rich Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2024 -

Brewster Subaru responded

Thank you for sharing your experience! We're delighted to hear that Rich and Anthony provided such excellent service at Brewster Subaru. We appreciate your recommendation and look forward to assisting you, your family, and friends in the future!

October 20, 2024

Super approachable and helpful, never pushy or condescending. It was the best experience I have ever had buying a car. More

by absentshrimp
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rich Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2024 -

Brewster Subaru responded

Thank you for the wonderful feedback about your recent experience here at Brewster Subaru! It was a pleasure working with you and we hope we have the opportunity to do so again in the future. Take care!

October 19, 2024

As always a terrific experience. The process of leasing my car was fast and efficient. Everyone there was a consummate professional! More

by Michele
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rich Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kristen Hetzer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2024 -

Brewster Subaru responded

Michele, we're delighted to hear that your recent experience was smooth and efficient at Brewster Subaru. Thank you for your kind words and continued support!

October 18, 2024

Sales people are annoying. I would go there, be interested in a car. They would send me out on a test drive by myself. No one to ask questions. They didn't really know anythi More

by jcon70
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Rich Johnson
2.0
This rating includes all reviews, with more weight given to recent reviews.
Kristen Hetzer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2024 -

Brewster Subaru responded

It's disappointing to hear about your experience with our sales team. We strive for knowledgeable and attentive service, so it's concerning that we fell short during your visit. If you're open to discussing this further or have any questions, please feel free to reach out. Thank you, Nelson Demelo - General Manager - 877-722-4016 Ext. 101

October 16, 2024

Great experience and very helpful, informative staff. We went to Brewster because Mitchel was recommended to us by a neighbor, and we were pleased with the whole transaction. More

by CCinColdSpring
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Mitchel Pollak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2024 -

Brewster Subaru responded

We're delighted to hear that Mitchel and the Brewster Subaru team provided you with a great experience! Thank you for trusting us based on your neighbor's recommendation, and we hope you're enjoying your new vehicle.

October 16, 2024

First time visiting this dealership. Very pleasant experience and friendly staff. Rich and Alfredo were great to work with. Thanks! More

by alan56
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rich Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alfredo Delgato
Oct 16, 2024 -

Brewster Subaru responded

Alan, we're delighted to hear that Rich and Alfredo made your first visit a pleasant one at Brewster Subaru. Thank you for sharing your experience with us!

October 16, 2024

Wonderful experience. could not be happier with my experience at Brewster Subaru. Would recommend this dealer to others More

by mlangan222
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rich Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mitchel Pollak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2024 -

Brewster Subaru responded

Thank you for sharing your wonderful experience with Brewster Subaru! We're delighted to hear that you're happy and appreciate the recommendation. Safe travels, and we hope to see you again in the future!

October 15, 2024

Rich Johnson was very patient and informative during the whole financial process and finalization of paperwork. More

by bettyann.perucci
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nelson DeMelo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rich Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mitchel Pollak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 15, 2024 -

Brewster Subaru responded

Bettyann, we're delighted to hear that Rich provided you with such a patient and informative experience at Brewster Subaru. Thank you for sharing your feedback!