Brewster Subaru

Overall, I love the people at Brewster Subaru! I’ve had many good experiences there, with Rich (finance) Mitch (sales) Nelson (GM), Patrick (mgr) Danny (service) Jack (service) and many others! T I’ve had many good experiences there, with Rich (finance) Mitch (sales) Nelson (GM), Patrick (mgr) Danny (service) Jack (service) and many others! They are helpful, and make the car buying experience great… I haven’t had the best luck with my car though. I had purchased a 2016 Crosstrek at Brewster, that I ended up trading in to get a CPO 2020 Legacy, Mag grey VIN 4S3BWAN6XL3027154 on 2/1/22. I have NEVER had so many ongoing issues with any vehicle ever like this, especially one that was 2 years old!!!!! January 2023, it started to give me issues, random not starting, leaving me stranded to wait for roadside assistance, driver focus would constantly alert me to stay alert even when I was seated in a parking lot with the car on, keep my eyes on the road, hands on the steering wheel, if I was heading one direction the speed limit signs would say 35mph, opposite direction 55mph. It spent WEEKS in the shop at Brewster in January, February, March, April and August 2024. I had contacted Subaru corporate in August they were incredibly not helpful told me to contact the NYS Attorney General… At my end, and after 9 weeks of them unable to “duplicate the problem” I was given an opportunity to have the dealer buy back my Legacy. I went and finalized the paperwork on 9/26/24, and this particular vehicle is now for sale in their lot! 🚨Be aware!🚨 The car is 4 years old, not even 90,000 miles on it! I had high hopes that it wouldn’t be resold… I didn’t have buyers remorse after 11 months! That car had everything I wanted in it! Unfortunately, it was VERY UNRELIABLE, my car shouldn’t leave me stranded when I drive into town! More

I suppose it speaks for itself that this is the 5th car I've purchased from Brewster Subaru over the years. Once again I found the experience very rewarding with knowledgeable and friendly service from all I've purchased from Brewster Subaru over the years. Once again I found the experience very rewarding with knowledgeable and friendly service from all those who assisted me with this purchase. There is definitely a human connection there and I would recommend Brewster Subaru to anyone looking to purchase a car. They have a great service department as well. More

I live 5 hours north of Brewster Subaru and came here for my vehicle. I searched all over the state for the vehicle and package I wanted. Anthony and Charles were wonderful to work with! Great pricing, wonde my vehicle. I searched all over the state for the vehicle and package I wanted. Anthony and Charles were wonderful to work with! Great pricing, wonderful service, and lots of fun! Definitely will return again to purchase my next vehicle. Five stars and more if I could give them! More

I came to Brewster Subaru because my friends recommended them. i searched the other local ones and liked what i read about them beside my friends recommendations them. i searched the other local ones and liked what i read about them beside my friends recommendations More

Was a great experience working with Rich. He was competent, knowledgable, reassuring. No pressure, no stress, no nonsense and just a great guy to work with. He was competent, knowledgable, reassuring. No pressure, no stress, no nonsense and just a great guy to work with. More

I appreciated all the help Rich gave to me to purchase my car in one day. car in one day. More

The dealership was clean and everyone in there was very respectful. My salesman laid out all the options clearly so I could make the best choice. respectful. My salesman laid out all the options clearly so I could make the best choice. More

Mitch Pollak supported me through the whole process of buying a previously owned car. This was my first experience purchasing a car on my own and I was nervous. Mitch made the experience simple and unde buying a previously owned car. This was my first experience purchasing a car on my own and I was nervous. Mitch made the experience simple and understandable. He followed up when I was home to be sure that I was comfortable with my purchase. I will recommend Mitch to others and I would go back to purchase a car from Mitch in the future. Sylvia More

Have just leased my 7 Subaru. I would not drive any other vehicle thanks for everything I would not drive any other vehicle thanks for everything More

Excellent service. Competent knowledgeable pleasant and very helpful people. They are there for you in any way they can help you. Competent knowledgeable pleasant and very helpful people. They are there for you in any way they can help you. More