Brewster Ford

Happy since 1989 I've been a customer since 1989 (that's 2 Probes and Focus wagon ago). Overall I've been very pleased with the dealership and its service. The only I've been a customer since 1989 (that's 2 Probes and Focus wagon ago). Overall I've been very pleased with the dealership and its service. The only reason I'd consider changing is that Ford does not make the type of car I'm looking for, a stick-shift station wagon, comparable to what I currently have. More

Don't go anywhere else! Stop, don't go anywhere else! Brewster Ford is thee dealership to go when purchasing a new or used vehicle. The sales team is unbelievably accommodat Stop, don't go anywhere else! Brewster Ford is thee dealership to go when purchasing a new or used vehicle. The sales team is unbelievably accommodating, I drove Peter crazy for two weeks but he found the vehicle, color, and price point that fit and that was no easy task, believe me. His perseverance while working with me should be lauded, other dealerships in the area were becoming annoyed and rude but Peter was amazing...upfront, honest, no playing games and even entertaining, but most important he made all my parameters work. Both Neil, the general manager and Elijah the sales manager, also went way beyond anything I've ever seen before, working along with Peter to make it all work out for me. In terms of finalizing the deal, Landon is the guy, he's phenomenal...efficient and organized and makes the financing and delivery process a breeze. They have put together quite the team at Brewster Ford, a family owned dealership that really cares about you and your business...other area dealers should take lessons! I'm not one to write reviews but felt they really earned this one. More

Great Deals @Brewster Ford I went to Brewster Ford in hopes of buying a new Ford Escape at a good deal. I have to say they did not dissapoint. My sales consultant was Brad Stan I went to Brewster Ford in hopes of buying a new Ford Escape at a good deal. I have to say they did not dissapoint. My sales consultant was Brad Stans and he was excellent. He worked very hard with the other managers to get me a great deal. My car was ready in no time and I left their feeling very satisfied. Thanks to everyone at Brewster Ford. I love my new Escape. More

Service dept They said 3time is a charme? F150. Under warranty 1call. Window goes up down by itself Dealer says. Is your plug and play lights you installed n They said 3time is a charme? F150. Under warranty 1call. Window goes up down by itself Dealer says. Is your plug and play lights you installed not our fault so they won't do crap Problem driver door window switches control board I pay for it 2call. Driver side mirror blinker stays lit 24/7 Dealer says. Is your lights not our problem Problem found. Short in door harness I pay for it 3rd call. Can you check my brakes Dealer. Rear pads need replacing 2mm left $500 I say not yet I go to a better place. They tell me you got 10mm left on all 4. You don't need it Mind you truck is under warranty. But dealer won't do crap about it. Don't give a xxxx about you or your truck UNDERSTAND FORD OF NORTH AMERICA ????? Do something about it NOW Answer back have the decency to reach out to your customers how about it???? More

A new customer that now feels like part of the family! I am a new customer of Brewster Ford and recently bought a new truck. Neil, Frank and the friendly employees at Ford went out of their way to make me I am a new customer of Brewster Ford and recently bought a new truck. Neil, Frank and the friendly employees at Ford went out of their way to make me feel like I am an important customer. They treat you with professionalism and courtesy and I would definitely recommend them to family and friends for a great car/truck buying experience. They go the extra mile!! More

Confidence I'm a senior citizen who relies of Ford maintenance to keep my car in good condition. Have always been happy with the service. Jessica was very inf I'm a senior citizen who relies of Ford maintenance to keep my car in good condition. Have always been happy with the service. Jessica was very informative in asking and telling me what my car needs. More

The "Spark" is back in my Van's Spark plugs! I recently needed the spark plugs changes on my 2003 van. I only had time on a Saturday morning to get it done. Brewster Ford accomplished the job i I recently needed the spark plugs changes on my 2003 van. I only had time on a Saturday morning to get it done. Brewster Ford accomplished the job in record time and my van is purring like a kitten again! Always a pleasure to work with the staff at Brewster Ford - their timely in their work, efficient in their execution and friendly on top of that. Highly recommend this service department! More

Service Kate, Sarah always great have been a Brewster ford customer for years love the service department. Always friendly wi fi is great will always buy my Kate, Sarah always great have been a Brewster ford customer for years love the service department. Always friendly wi fi is great will always buy my fords at Brewster More

My Truck I have dealt with the folks at Brewster Ford for over ten years and have nothing but good things to say about the workmanship and family like service I have dealt with the folks at Brewster Ford for over ten years and have nothing but good things to say about the workmanship and family like service I get from Sarah, Kate, Monti ,Bill, Alex and Frank just to name a few .... my mechanic there is on point and always does a wonderful job.... taking your car or truck to one mechanic is like seeing your Doctor, he knows your history and how to take care of it ....... !! Ben More

Disappointed I purchased a 75,000 mile maintenance plan with my new Ford Escape a few years back and recently decided to switch to Brewster Ford for service mostly I purchased a 75,000 mile maintenance plan with my new Ford Escape a few years back and recently decided to switch to Brewster Ford for service mostly because it is closer to my house and also I only had a few service appointments left. My first attempt it was impossible reaching anybody in the service department on the phone so I scheduled online and they were very nice in person. The only issue is that they didn't attach my undercar shield and it fell off on my way home, when I drove back they said they would take care of it right away because no other customers were there, it took them 45 minutes reattach it which is basically putting in three rubber screws. I complained to service but nobody ever called me back. Even though this worried me, I decided to give them a second chance, this time it was easier reaching someone on the phone and they were nice enough to put my car back together but they tried charging me despite explaining to them that I had a service plan, it took a manager to void the charges and I was on my way. The last visit was the final service on my plan, it was easy making an appointment and they allowed me to pickup my car from the sales area because I couldn't pickup until after the service area closed on the Saturday. Again they tried charging me for service and it took the manager 15 minutes to void these charges. I wasn't very happy but still asked if he could take a look at my car because I was looking to trade it in (now that my service plan was done) the manager politely told me no and instead told me to go to kbb.com, he said use fair condition and that will be the ballpark. I explained my exterior has some dings and would appreciate it if someone could look at it and give me a trade in estimate since my car was 50 feet away, again he directed me to kbb.com. I tried one more time, I told him I was interested in trading in my car and buying a brand new one, he lit up and for a second I thought he was going to get up out of his chair, since he couldn't be bothered to help me without me mentioning a possible sale I just walked out. Later I heard scraping underneath my car and when I looked the undercar shield was hanging off. Again, I drive a Ford Escape and I brought my car to a Ford dealership for service yet they can't seem to figure out how to attach the undercar shield. If they can't figure out how to put my car back together than I am worried what else they did wrong under the hood. More