
Brewer Airport Toyota
Moon Township, PA
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Worst customer service experience in the service area. The service department confirmed an online appointment for a service it couldn't provide at the time of the service and then blamed its third party v The service department confirmed an online appointment for a service it couldn't provide at the time of the service and then blamed its third party vendor for scheduling the appointment. Why use the third party vendor, then? KENNY ROSS FAIL. I contacted a service consultant via email about the situation following my appointment. Two weeks later and I still have received no response. KENNY ROSS FAIL. Kenny Ross did not note my warranty in my service history, so now I am looking at a bill because a different dealer didn't see the warranty. KENNY ROSS FAIL. I won't be returning to Kenny Ross for service or a new car, and I interact with a lot of people who will hear about this KENNY ROSS FAILURE. More
Jim was very helpful and would highly recommend friends to go to Kenny Ross Toyota and ask for Jim Sundy. Was patient with us and our questions and did his best. We will also use Costco to help with a di to go to Kenny Ross Toyota and ask for Jim Sundy. Was patient with us and our questions and did his best. We will also use Costco to help with a discount. More
Jim was very great to work with & he was able to get the payment close to where we were comfortable with. He was very helpful with showing us around & introducing us to the workshop employees & set up the payment close to where we were comfortable with. He was very helpful with showing us around & introducing us to the workshop employees & set up an appointment for the rust protection package. We are very happy with our Camry! I love driving it! Thanks Jim! More
The entire team at this dealership is great. The is not the usual pressure to buy a car and they worked around my circumstances. Would easily recommend this place to anyone looking to get a used or new ca the usual pressure to buy a car and they worked around my circumstances. Would easily recommend this place to anyone looking to get a used or new car. Thanks again guys. More
Steve was friendly and helpful in all aspects of my Tacoma purchase. He let me know when they would be getting in my specific color choice. He was very informative and actually demonstrated use of mo Tacoma purchase. He let me know when they would be getting in my specific color choice. He was very informative and actually demonstrated use of most of the features of this great truck. He even synced my phone to the Entune system after purchase. Looking forward to more of this type of customer service from Kenny Ross. More
Ray Saloom took great care of me. He showed me all of the features on my 2014 Tacoma, the audio system is amazing! Overall a great experience - after I got in touch with Ray. He was friendly and knowle the features on my 2014 Tacoma, the audio system is amazing! Overall a great experience - after I got in touch with Ray. He was friendly and knowledgeable. More
Steve went "over the top" with his attemtion to us. He responded quickly to our internet search and sent us a proposal even before meeting him. I am certain that this response is the #1 reason th us. He responded quickly to our internet search and sent us a proposal even before meeting him. I am certain that this response is the #1 reason that we are sitting in a Prius today. I had no intention of walking out with a new car the day we visited the dealer but WE DID. More
We have been dealing with Kenny Toyota since 1996 ,and have had wonderful buying and leasing experiences with them. The sale and leasing consultants and sales managers do a great job in pleasing the custo have had wonderful buying and leasing experiences with them. The sale and leasing consultants and sales managers do a great job in pleasing the customers. We recommend them highly, five star rating. More
Tom was wonderful to work with. The dealership itself is very nice and has a lot of inventory to choose from. We did our research and homework before negotiating price and found Tom to be very honest and f very nice and has a lot of inventory to choose from. We did our research and homework before negotiating price and found Tom to be very honest and fair. There was very little back and forth. We knew what we wanted and we knew what was fair market cost. More