Brewer Airport Toyota

Went to Brewer Airport Toyota complaining of whirling/growling noise. Was told noises (plural) were caused by THREE SEPARATE issues, and cost is: Wheel bearing: $707 ($343 parts; $364 labor) D whirling/growling noise. Was told noises (plural) were caused by THREE SEPARATE issues, and cost is: Wheel bearing: $707 ($343 parts; $364 labor) Differential: $1,921 ($1,206 parts; $715 labor) Differential coupling: $1,800 ($1,540 parts; $260 labor) I told service that, based on Toyota's own TSB, it only needed a *bearing within the coupling*. Service said they don't sell just the bearing; I have to buy the $1,500+ coupling that contains the bearing! Total: $4,428 Actual repair: Wheel bearing: NOT NEEDED Differential: NOT NEEDED Coupling: NOT NEEDED Actual cost to have local mechanic repair *just the coupling bearing*: $140 ($50 parts; $90 labor). Grand total: ***$140*** That included expedited shipping of the bearing because I needed the car back! Could have been less if I had just gone straight to local mechanic. And most importantly, no more growl! I will not be back for service. More

Watch the service department....Scott failed my inspection, said I needed a ton of parts replaced on the rear brakes, drove the car down the road to the Nissan dealer. Just a set of pads. $100 buc inspection, said I needed a ton of parts replaced on the rear brakes, drove the car down the road to the Nissan dealer. Just a set of pads. $100 bucks and done, not the $900 Scott told us. It’s a shame because the rest of the dealership is top notch, just can’t trust the service department....hurting a good place. More

RUN AWAY - BEWARE LIED TO BY BRIAN MATTY - used cars sales manger YELLED AT BY TONY TRAPUZZANO - lowlife salesman TOLD "NOT MY PROBLEM" - General manger - Dave Baselj LIED TO BY BRIAN MATTY - used cars sales manger YELLED AT BY TONY TRAPUZZANO - lowlife salesman TOLD "NOT MY PROBLEM" - General manger - Dave Baselj Pushed a rusted rotted out truck on me that was days away from going off to auction. Multiple Multiple problems, radio busted right off the bat, their idea of half xxx fixing it was to throw in another radio from another auction bound truck thereby leaving the steering wheel controls totally inoperable; then being told "hey you got a radio now" There is not enough room here to type my nightmarish experience... Lowlife Tony lied on credit app to get loan approved. I could go on and on about these xxxxxx. DON'T WALK, RUN AWAY! IF you have a Problem, YOUR SCREWED. More

Beware! BEWARE! Kenny Ross (now BREWER TOYOTA) just cost my wife and I a half day of work. We scheduled to drop off our vehicle that we leased from them and BEWARE! Kenny Ross (now BREWER TOYOTA) just cost my wife and I a half day of work. We scheduled to drop off our vehicle that we leased from them and look at leasing another vehicle. We gave them about 45 minutes to work up the deal on the new vehicle. After receiving our quote they informed us they could not take our lease return because they were going through a transition. This would have been good information to know when I called and told them I was returning my lease. I even communicated with the salesman a half hour before getting to the dealership. Take your business elsewhere! More

No pushy sales people Easy to purchase vehicle. No pushy sales people. They won’t bombard you with phone calls if you decide to think about it overnight. They want you to f Easy to purchase vehicle. No pushy sales people. They won’t bombard you with phone calls if you decide to think about it overnight. They want you to feel good about your purchase. More

Amazing customer service Was looking for a car for my husband who is extremely picky! Jared helped me find that car and it was under the price I wanted! He was also very frien Was looking for a car for my husband who is extremely picky! Jared helped me find that car and it was under the price I wanted! He was also very friendly! A+ experience! More

Very helpful Jared at kenny ross was extremely helpful in my desicion to lease a new vehicle. I was unsure of what i wanted when i walked in and he was more than w Jared at kenny ross was extremely helpful in my desicion to lease a new vehicle. I was unsure of what i wanted when i walked in and he was more than willing to show me the cost breakdowns of several vehicles More

Love the Highlander Just brought our Highlander home after looking at several vehicles. Jared took a lot of time with us while giving us space to make our decision. Thi Just brought our Highlander home after looking at several vehicles. Jared took a lot of time with us while giving us space to make our decision. This was our third visit to Kenny Ross Toyota and Jared was helpful and polite with us each time. We started out just looking while our Rav4 was being serviced on a factory recall. (The Service people were extremely efficient and polite). We explained to Jared that we were just beginning our search for a larger vehicle to suit our current needs. He showed us several vehicles and made suggestions while never being pushy. Thanks, Jared. We love our new Highlander. More

New Car Purchase The process was smooth. The information was clear and all questions answered. The paperwork was ready and processed quickly. The car was ready on time The process was smooth. The information was clear and all questions answered. The paperwork was ready and processed quickly. The car was ready on time, clean and ready to go. More

Best car buying experience yet! I haven't purchased a new vehicle in many years. Using all available tools, I searched and found the truck I was looking for however, not located at m I haven't purchased a new vehicle in many years. Using all available tools, I searched and found the truck I was looking for however, not located at my local Toyota dealer, Kenny Ross. I went to Kenny Ross's site and requested help in locating the vehicle. Jeff Krivickas responded so I went to see him. Jeff had me test drive both models I was looking at and made the whole experience enjoyable! Found exactly what I wanted and within a few days was in my new truck. Thanks!! More