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Brewer Airport Toyota
Moon Township, PA
920 Reviews
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May 08, 2022
From start to finish we had a VERY GOOD EXPERIENCE in purchasing our new SUV. We entered this purchase completely undecided on what vehicle we wanted, only that it had to be an SUV with a third row. We p purchasing our new SUV. We entered this purchase completely undecided on what vehicle we wanted, only that it had to be an SUV with a third row. We preferred for it to be either electric or hybrid, but given the limited products in those markets they were not deal breakers. We called around and scheduled test drives in February 2020, with the expectation we would purchase in the summer, knowing most dealerships have at least a 3 month lead time. Our Toyota appointment was with Jared Clemens. He knew we were on a tight schedule and had the vehicle ready. He answered all questions we had. On the test drive he allowed us to take the route we wanted to properly test the vehicle. We appreciated he accepted we were just shopping around and did not apply any pressure. He followed up with a text if there were any questions. From there we handled most discussions via text. We were particular about the color of the interior, but the lot did not have a vehicle with that trim/interior available. Once one came in, he made arrangements for us to see it. About a month later we made another appointment to discuss the financials as that would be the final criteria for us to make a decision. They presented a quote at MSRP, not above MSRP. After a very brief discussion with Jared and then the GM, we agreed on a price. We signed our quote and began the the 3-5 month wait for it to arrive. Jared called us less than 2 months later to inform us the vehicle had already arrived. As we were expecting at least another month, we had not finished our financing. While we didn't take Toyota's financing, both Jared and Zane (finance) made it very easy to complete the process with everything done via phone/email the same day. Via that communication we informed them we were not interested in additional warranties and services. With that, the topic was closed and never brought up again. This truly was a NO PRESSURE SALE from first conversation through pick-up. We also had not yet decided to trade in our then current vehicle. That same day they made set a time for us to bring it in for an appraisal. They appraised it within KBB margin within 20 minutes. David then agreed on a fair price for it. We had the final buyer order a few hours later. The next day we picked up the vehicle with no hassle. In all it took about an hour as they demonstrated the functionality of the vehicle again, ensuring it was all working. The vehicle was to have a tow hitch installed, but it was on back-order. That was the only snag in the process, yet one they immediately made us aware once they knew about it. Our experience with Jared at Brewer Toyota is what car buying in 2022 should be. It was easy process based in transparent conversations without any posturing. Over a 6 week period and 4 visits, including final pick-up, we spend no more than 2.5 hours at the dealership. More
by Gcubed
Employees Worked With
David Baselj
May 01, 2022
Was not pleased to find they practice price gouging by marking vehicles over MSRP. While failing to disclose this practice or in the price they post on cars.com. This is misleading and wastes my time marking vehicles over MSRP. While failing to disclose this practice or in the price they post on cars.com. This is misleading and wastes my time More
by bjs2063
Employees Worked With
Not sure
April 05, 2022
Everything was great until I found a mark on my on my tail light which was blatantly caused by rubbing during shipment. I was basically told I was vandalized and could pay to get it buffed out. When you tail light which was blatantly caused by rubbing during shipment. I was basically told I was vandalized and could pay to get it buffed out. When you spend that kind of money with a dealership and basically told we are done with you after we get the money. More
by Ltdex400
Employees Worked With
Tony Trapuzzano
August 25, 2021
Went to Brewer Airport Toyota complaining of whirling/growling noise. Was told noises (plural) were caused by THREE SEPARATE issues, and cost is: Wheel bearing: $707 ($343 parts; $364 labor) D whirling/growling noise. Was told noises (plural) were caused by THREE SEPARATE issues, and cost is: Wheel bearing: $707 ($343 parts; $364 labor) Differential: $1,921 ($1,206 parts; $715 labor) Differential coupling: $1,800 ($1,540 parts; $260 labor) I told service that, based on Toyota's own TSB, it only needed a *bearing within the coupling*. Service said they don't sell just the bearing; I have to buy the $1,500+ coupling that contains the bearing! Total: $4,428 Actual repair: Wheel bearing: NOT NEEDED Differential: NOT NEEDED Coupling: NOT NEEDED Actual cost to have local mechanic repair *just the coupling bearing*: $140 ($50 parts; $90 labor). Grand total: ***$140*** That included expedited shipping of the bearing because I needed the car back! Could have been less if I had just gone straight to local mechanic. And most importantly, no more growl! I will not be back for service. More
by Matt
Employees Worked With
Paul Woods
January 09, 2021
Watch the service department....Scott failed my inspection, said I needed a ton of parts replaced on the rear brakes, drove the car down the road to the Nissan dealer. Just a set of pads. $100 buc inspection, said I needed a ton of parts replaced on the rear brakes, drove the car down the road to the Nissan dealer. Just a set of pads. $100 bucks and done, not the $900 Scott told us. It’s a shame because the rest of the dealership is top notch, just can’t trust the service department....hurting a good place. More
by Maxmet3114
Employees Worked With
Scott in Service
September 10, 2019
RUN AWAY - BEWARE LIED TO BY BRIAN MATTY - used cars sales manger YELLED AT BY TONY TRAPUZZANO - lowlife salesman TOLD "NOT MY PROBLEM" - General manger - Dave Baselj LIED TO BY BRIAN MATTY - used cars sales manger YELLED AT BY TONY TRAPUZZANO - lowlife salesman TOLD "NOT MY PROBLEM" - General manger - Dave Baselj Pushed a rusted rotted out truck on me that was days away from going off to auction. Multiple Multiple problems, radio busted right off the bat, their idea of half xxx fixing it was to throw in another radio from another auction bound truck thereby leaving the steering wheel controls totally inoperable; then being told "hey you got a radio now" There is not enough room here to type my nightmarish experience... Lowlife Tony lied on credit app to get loan approved. I could go on and on about these xxxxxx. DON'T WALK, RUN AWAY! IF you have a Problem, YOUR SCREWED. More
by Geno
Employees Worked With
David Baselj, Tony Trapuzzano, Brian Matty
August 21, 2019
Beware! BEWARE! Kenny Ross (now BREWER TOYOTA) just cost my wife and I a half day of work. We scheduled to drop off our vehicle that we leased from them and BEWARE! Kenny Ross (now BREWER TOYOTA) just cost my wife and I a half day of work. We scheduled to drop off our vehicle that we leased from them and look at leasing another vehicle. We gave them about 45 minutes to work up the deal on the new vehicle. After receiving our quote they informed us they could not take our lease return because they were going through a transition. This would have been good information to know when I called and told them I was returning my lease. I even communicated with the salesman a half hour before getting to the dealership. Take your business elsewhere! More
by shadx
Employees Worked With
Sam Piccolo
August 15, 2019
No pushy sales people Easy to purchase vehicle. No pushy sales people. They won’t bombard you with phone calls if you decide to think about it overnight. They want you to f Easy to purchase vehicle. No pushy sales people. They won’t bombard you with phone calls if you decide to think about it overnight. They want you to feel good about your purchase. More
by Crung
Employees Worked With
Jared
August 12, 2019
Amazing customer service Was looking for a car for my husband who is extremely picky! Jared helped me find that car and it was under the price I wanted! He was also very frien Was looking for a car for my husband who is extremely picky! Jared helped me find that car and it was under the price I wanted! He was also very friendly! A+ experience! More
by Ericasmith0116
Employees Worked With
Jared Clemens
August 12, 2019
Very helpful Jared at kenny ross was extremely helpful in my desicion to lease a new vehicle. I was unsure of what i wanted when i walked in and he was more than w Jared at kenny ross was extremely helpful in my desicion to lease a new vehicle. I was unsure of what i wanted when i walked in and he was more than willing to show me the cost breakdowns of several vehicles More
by Jchappell
Employees Worked With
Jared clemens
