Brent Brown Toyota - Service Center

Honest communication I went in for an oil change with my 20 mo old daughter. Alec checked us in and explained what was going to happen and how long we would be waiting. He I went in for an oil change with my 20 mo old daughter. Alec checked us in and explained what was going to happen and how long we would be waiting. He told us about an hour and at most an hour and a half. 40 minutes later he came and found us. I was so pleased to they got done early. Alec clearly communicated what had been done to my car. Thank you! More

15,000 mile Tacoma Service Great improvements made in service time. We have purchased 2 new vehicles in the last year. After a rough start all has been well. Thank you! sydn Great improvements made in service time. We have purchased 2 new vehicles in the last year. After a rough start all has been well. Thank you! sydneyt@brentbrownauto.com More

Very accommodating I knew I was supposed to schedule an appointment but happened to be in the area, so I stopped in. I would totally have understood if they had had to s I knew I was supposed to schedule an appointment but happened to be in the area, so I stopped in. I would totally have understood if they had had to send me away, but they were able to fit me in. More

I'll Never Go Anywhere Else Brent Brown in Orem is the only way to get your car taken care of. I drive a prius, and I do all my maintenance and oil changes there. Their prices ar Brent Brown in Orem is the only way to get your car taken care of. I drive a prius, and I do all my maintenance and oil changes there. Their prices are excellent, they take good care of their customers, and are easy to work with. If you want to be treated with respect, have your car serviced quickly, and save some money, this is the way to do it! More

Absolutely the most outstanding service!!! I've been buying cars from Brent Brown for years and their sales staff is wonderful! Always smiling and working hard to get you the best deal for a ve I've been buying cars from Brent Brown for years and their sales staff is wonderful! Always smiling and working hard to get you the best deal for a vehicle!! They also offer to set up your first service appointment for you! Setting my most recent service appointment was very easy and fast! They made sure to help me schedule a time that would work best with my crazy schedule. They confirmed the appointment with me which I appreciated! I met with Josh Tanner who is always smiling and in a great mood when I come in to have my vehicle service. I recommend everyone to ask for him!! He is such a great guy and always goes above and beyond to make sure his clients are happy, educated about their vehicles service needs, updated on the status of their car and following up to make sure everything is going good with their vehicle. Thanks for truly bending over backwards Josh!! More

Overall good. My overall experience for the past few years have been great! I bought my first car there and they've taken great care of me Manu, Aldana, and Mike ar My overall experience for the past few years have been great! I bought my first car there and they've taken great care of me Manu, Aldana, and Mike are the best. Sometimes the mechanics can be a bit grumpy, but overall great customer service! More

Fantastic Dealership I have worked with several employees here and every employee I have worked with is amazing. I would highly recommend working with Bob Sanders and Alda I have worked with several employees here and every employee I have worked with is amazing. I would highly recommend working with Bob Sanders and Aldana Miloni. More

Maintenance The lady that scheduled my appointment Worked with me on scheduling. Everyone was very courteous and explained very well. Also my car was finished ahe The lady that scheduled my appointment Worked with me on scheduling. Everyone was very courteous and explained very well. Also my car was finished ahead of time! More

Extremely Satisfied I typically avoid getting car repairs at dealerships because they have always seemed so expensive and not concerned with helping the customer out. Bu I typically avoid getting car repairs at dealerships because they have always seemed so expensive and not concerned with helping the customer out. But, with this particular repair, I was forced to go to the Toyota dealer. I had heard the best things about Brent Brown, so I thought that would be the best of the worst case scenario. From the second I walked in to the dealership I was greeted, taken care of, treated like a human being, and felt genuine concern and care from all the staff. This means all the staff from those repairing my car and scheduling pick-up times (Alec), as well as shuttle drivers, people answering the phones (they talked to me between phone calls) and all others. I even walked around the sales floor while my car was being repaired and the salesman were genuine and nice, which I feel is very rare for that profession. I was blown away and had never felt so comfortable getting my car fixed. I have spent years trying a new location for every car repair because I never felt like customer service was a high priority. Now, however, Brent Brown has won a customer and I look forward to taking my car here for future services. It also makes me want to buy a Toyota for my wife just so we can have Brent Brown Toyota cover all of our automotive needs. Thank you. More

Its so nice to feel like you are VALUED customer! My experiences have always been great with the Brent Brown service department. You are greeted instantly--they even knew my name--VERY IMPRESSIVE! I My experiences have always been great with the Brent Brown service department. You are greeted instantly--they even knew my name--VERY IMPRESSIVE! I was told the service would take about an hour and a half...then they called to say it was done about 20 minutes later. I was again--very impressed--by their efficiency. Great experience! More