Brent Brown Toyota - Service Center

As always, I was treated by friendly service people. John Goodman has been helping me at Brent Brown for years. Always pleasant to deal with and answers all questions. My vehicle was serviced quickly John Goodman has been helping me at Brent Brown for years. Always pleasant to deal with and answers all questions. My vehicle was serviced quickly and completely. My only recommendation would be to add a Car Cleaning as part of the service. Yes you gave me a voucher for a car wash. If I had time that would be great, but it would be even greater if you cleaned it while servicing. More

Very friendly employees When people treat you well and are efficient at what they do, it means 100% of what I want as a customer. Thanks to Manu Storey. When people treat you well and are efficient at what they do, it means 100% of what I want as a customer. Thanks to Manu Storey. More

20,000 miles check Their service is very quick and accurate as always, and waiting time was calculated and it took exactly what was told. We waited in waiting room and t Their service is very quick and accurate as always, and waiting time was calculated and it took exactly what was told. We waited in waiting room and they called us to explain the process and offered other service to fix the found defect. More

Oil Change Tail Light replacement Great costumer service from the wonderful folks at Brent Brown in Orem. I thought everyone was kind and under promised and over delivered. Thanks fo Great costumer service from the wonderful folks at Brent Brown in Orem. I thought everyone was kind and under promised and over delivered. Thanks for the pleasant experience,much appreciated More

Brent Brown Toyota Employees are BadAsses!!! I love Toyota , I didn't realize until recently that the reason I've been single for some many years is because I'd find true love at the ripe old age I love Toyota , I didn't realize until recently that the reason I've been single for some many years is because I'd find true love at the ripe old age of 44. I also didn't realize that I'd be in love with an inanimate object. Yes ...I am in love with my new 2016 Toyota Corolla. I want to change my last name to Toyota. Michele Toyota! I've been a single parent for several years now and I didn't realize how much I've sacrificed and how much we've gone without . Purchasing this car has been a life changing experience for my family. Brent Browns sales associates (Shad & Sean) were fantastic to work with even though I was huge pain in the Butt! Your lender was fantastic & got me into the car even with my not so perfect credit. I just hit 5000 miles and I called hoping to get my vehicle serviced and the staff on very short notice squeezed me in to there very hectic schedule and got me in and out of there In under 30 minutes . That's impressive ! I can honestly say Will be a Brent Brown customer for life ! Thank you , Michele Johnson Ps. Please make sure that when I die they bury me with my car:) More

Good Experience! I visited the dealership for my 10,000 mile service on my car. Everyone I talked with was friendly. The service took the time I was informed up fron I visited the dealership for my 10,000 mile service on my car. Everyone I talked with was friendly. The service took the time I was informed up front, no longer. The car was checked in all the areas required and everything was taken care of. The waiting areas are very comfortable and accommodating. More

Great service, a bit longer than expected. I came in for routine service, oil and inspection. Turns out my vehicle was out of alignment and was charged $100 which I didn't expect and was quite I came in for routine service, oil and inspection. Turns out my vehicle was out of alignment and was charged $100 which I didn't expect and was quite surprised. Overall I was treated very well though what was supposed to be an hour long appointment turned nearly a 2 hour visit and greatly hurt my day at work. I was told to expect an hour and then when the alignment was out they said to expect another little bit, but didn't think it would be nearly another hour. I do love the dealership, but that was an unpleasant part of the visit. More

Excellent service, friendly people, the shuttle drivers are the best. I liked the way I was greeted, what was needed was explained in enough detail so that I f service, friendly people, the shuttle drivers are the best. I liked the way I was greeted, what was needed was explained in enough detail so that I felt like they knew what they were doing. More

Customer for Life I bought my Toyota Tacoma new in 2012 and have always had it serviced here and have never had any problems. Everyone involved from the time I pull int I bought my Toyota Tacoma new in 2012 and have always had it serviced here and have never had any problems. Everyone involved from the time I pull into the service bay until the time they call me to tell me its finished have always been great !! More

Always excellent service led by Mike Black My service experiences have always been exceptional because my rep has always been Mike but found out he is now in charge so was referred to Casandra My service experiences have always been exceptional because my rep has always been Mike but found out he is now in charge so was referred to Casandra who was to take charge of my list of needs and my tech was Mike Budd. Almost all items were completed except for those that had to be ordered that they were unaware of in advance and one problem that we are working on in conjunction with an outside vendor to see where the problem really lies. That will be be determined in the coming weeks. Excellent service and Casandra went over and above to help me get things handled. Love working with this service center. A++ as always Mike. More