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Brent Brown Toyota - Service Center

Orem, UT

4.1
4,796 Reviews

4,796 Reviews of Brent Brown Toyota - Service Center

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February 25, 2017

Great and fast service Everyone in the shop was great, friendly and helpful. Josh was very nice, knowledgeable and extremely helpful. Even the shuttle driver went out of hi More

by Alice
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Can't remember their names but it was both shuttle drivers, Josh Tanner
Feb 27, 2017 -

Brent Brown Toyota responded

Thank you for your feedback Alice! We are happy to hear you had a great experience with Josh and our shuttle driver. We look forward to seeing you again!

February 25, 2017

Very kind employees The employees are incredibly kind. I've never experienced such great customer service at any auto shop or dealer. The safety check took a little over More

by JustinT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Christensen
Feb 27, 2017 -

Brent Brown Toyota responded

Thank you for your feedback Justin! We are happy to hear you had a great experience with Austin. We look forward to seeing you again!

February 25, 2017

Car serviced I was able to get a same day appointment to see why my 'service required' light came on. I was helped by Alec who gave me courteous and professional More

by mgrant1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Goodman, Alec Rasmussen
Feb 27, 2017 -

Brent Brown Toyota responded

Thank you for your feedback! We are happy to hear you had a great experience with Alec and John. We look forward to seeing you again!

February 23, 2017

Great service staff . I have bought three cars from this dealership all because the service staff is outstanding!! Before I knew John I had another service staff member More

by Roberts
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Goodman, Austin Christensen
Feb 23, 2017 -

Brent Brown Toyota responded

Thank you for your feedback Robert! We are happy to hear you had a great experience with John and Austin. We look forward to seeing you again!

February 23, 2017

Quick, friendly, and helpful service. I love coming to Brent Brown Toyota because I always get a quick and friendly service for my car. All my questions are always answered, and the employ More

by Maddog14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joel Kitchen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alec Rasmussen
Feb 23, 2017 -

Brent Brown Toyota responded

Thank you for your feedback! We are happy to hear you had a great experience with Joel and Alec. We look forward to seeing you again!

February 23, 2017

Very patient and understanding. I had some recalls and some other services done at Brent Brown and everyone from the front office to their rental service area was very quick and pati More

by terk39
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Jacobson, Aldana Miloni
Feb 23, 2017 -

Brent Brown Toyota responded

Thank you for your feedback! We are happy to hear you had a great experience with Matt and Aldana. We look forward to seeing you again!

February 23, 2017

Great Follow Up Sydney did the footwork to make sure my maintenance plan was processed properly. The work was done quickly and accurately and I was able to move on to More

by Blaine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sydney Terry, Aldana Miloni, Casandra Langston
Feb 23, 2017 -

Brent Brown Toyota responded

Thank you for your feedback Blaine! We are happy to hear you had a great experience with Sydney, Casandra and Aldana. We look forward to seeing you again!

February 23, 2017

Service Staff Always friendly and helpful when we bring our Prius in. They have always worked around our schedule and the maintenance or repairs are always done in More

by deb121
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aldana Miloni
Feb 23, 2017 -

Brent Brown Toyota responded

Thank you for your feedback! We are happy to hear you had a great experience with Aldana. We look forward to seeing you again!

February 22, 2017

Service with a smile Fast friendly service. Got us in one the same day we called for an appointment. Clean service area and they always have cold water or juice waiting. More

by Hansen2829
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casandra Langston
Feb 22, 2017 -

Brent Brown Toyota responded

Thanks for your feedback. We're glad to hear Cassandra helped you out and you were able to get your vehicle repaired in a timely manner. We would love to know what would have made your experience 5 stars. If you're interested in sharing more detail, give us a call at (801) 223-4406. Thanks!

February 22, 2017

Great We were impressed with the fast, friendly service we received yesterday at Brent brown Toyota! We will definitely bring our car back in the future! More

by Jk123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aldana Miloni
Feb 22, 2017 -

Brent Brown Toyota responded

Thank you for your feedback! We are happy to hear you had a great experience with Aldana. We look forward to seeing you again!

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