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Brent Brown Toyota - Service Center

Orem, UT

4.1
4,796 Reviews

4,796 Reviews of Brent Brown Toyota - Service Center

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March 03, 2017

Great Experience I love coming to have our Land cruiser serviced here. I can bring my kids and there is a playroom for them to stay occupied. Everyone is always pleasa More

by Vballchik
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alec Rasmussen
Mar 04, 2017 -

Brent Brown Toyota responded

Thank you for your feedback! We are happy to hear you had a great experience with Alec. We look forward to seeing you again!

March 02, 2017

I had routine maintenance on my 2008 Tundra. A Alec provided excellent and prompt service. I don't know how long he has been with you, but he is superb, and I look forward to dealing with him in t More

by Dr. J
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alec Rasmussen
Mar 02, 2017 -

Brent Brown Toyota responded

Thank you for your feedback! We are happy to hear you had a great experience with Alec. We look forward to seeing you again!

March 02, 2017

customer service John has always been good to work with. Work was completed on time just as he promised and at the rate he quoted to me. More

by Reed Argyle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Goodman
Mar 02, 2017 -

Brent Brown Toyota responded

Thank you for your feedback Reed! We are happy to hear you had another great experience with John. We look forward to seeing you again!

March 01, 2017

Customer satisfaction came first! The work was done in a reasonable time. But the new part failed within two days. It was replaced at no cost. The customer was placed first. More

by Jim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Butcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Goodman, Aldana Miloni
Mar 02, 2017 -

Brent Brown Toyota responded

Thank you for your feedback Jim! We are happy to hear you had a great experience with John, Todd, Aldana and Andy. We look forward to seeing you again!

March 01, 2017

Great work, great customer service! They found things that needed to be fixed soon and told me everything about the service and everything they did to my vehicle. Great work! More

by Raleigh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aldana Miloni
Mar 02, 2017 -

Brent Brown Toyota responded

Thank you for your feedback Raleigh! We are happy to hear you had a great experience with Aldana. We look forward to seeing you again!

March 01, 2017

Good service We receive good service from the maintenance dept; however the part was not in and so we drove over 50 miles and the recall work was not able to be d More

by psouthwick
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
John Goodman
Mar 02, 2017 -

Brent Brown Toyota responded

We apologize for you having made the trip to us and not having the part in stock. We do appreciate your feedback! We are always looking for ways to improve and better our dealership. We are happy to hear you had a great experience with John and look forward to seeing you again!

March 01, 2017

First time visit All I needed was a key. I didn't need anything special and was pleased to get just what I wanted without any pressure to upgrade to a more expensive o More

by Junie07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joel Kitchen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2017 -

Brent Brown Toyota responded

Thank you for your feedback! We are happy to hear you had a great experience with Joel. We look forward to seeing you again!

February 28, 2017

I had an appointment for a regular servicing. Dropping off my car went very well. I was offered a shuttle ride home since the service was major and estimated to take 3 hours. The shuttle driver More

by jpwats1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Tanner
Feb 28, 2017 -

Brent Brown Toyota responded

Thank you for your feedback! We are happy to hear you had a great experience with Josh and our shuttle service. We look forward to seeing you again!

February 28, 2017

Easy, quick, no pressure I scheduled to have my truck serviced the same day I called, which was a Saturday, it was not too long of a wait to get my truck checked in. People th More

by Tonyb323
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manu Storey
Feb 28, 2017 -

Brent Brown Toyota responded

Thank you for your feedback Tony! We are happy to hear you had a great experience with Manu. We look forward to seeing you again!

February 28, 2017

Excellent service visit I brought my RAV4 in for its 5000 mile service and was very pleased with the experience. They were very quick, and they were very accommodating with t More

by alowellj
Recommend Dealer
Yes
Employees Worked With
Alec Rasmussen
Feb 28, 2017 -

Brent Brown Toyota responded

Thank you for your feedback! We are happy to hear you had a great experience with Alec and our shuttle service. We look forward to seeing you again!

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