Brent Brown Toyota - Service Center

Great customer service The customer service dept is great to work with! They went out of their way to accommodate my schedule since I live out of the area. It's worth the 1: The customer service dept is great to work with! They went out of their way to accommodate my schedule since I live out of the area. It's worth the 1:30 drive for service like that. More

Extremely good Customer Service Getting service on my 2016 Highlander was a great experience. I was treated very well, and received a free car wash and other generous items. I own f Getting service on my 2016 Highlander was a great experience. I was treated very well, and received a free car wash and other generous items. I own four Toyotas and I will be pleased to get all my services done at Brent Brown Toyota. Scott More

They compleyed my service as scheduled. I could use a quicker drop off time. Use the electronic system that appears to be in place to provide updated timing on completion of my vehicles serv I could use a quicker drop off time. Use the electronic system that appears to be in place to provide updated timing on completion of my vehicles service. More

Quieting the shimmy There is no convenient time for car trouble. My FJ developed a shimmy after a tire rotation at a local lube place. It was getting worse. Driving on th There is no convenient time for car trouble. My FJ developed a shimmy after a tire rotation at a local lube place. It was getting worse. Driving on the freeway was getting scary. It could have been a been a serious and expensive bearing, or a simple alignment issue. I brought my laptop and worked comfortably from the waiting area, while they diagnosed and fixed my car.. The free wifi and tables turned an inconvenient visit into valuable work time. in the end, it was tires and alignment. John is honest, friendly, and caring. He made sure I got the service that was necessary. I appreciate the honesty at Brent Brown and the quality customer service. They do, however, need more outlets in their waiting area. More

This particular time things went well I took our car in to have the safety and emissions done. It was done in under an hour and they also fixed a small chip in the windshield. This was one I took our car in to have the safety and emissions done. It was done in under an hour and they also fixed a small chip in the windshield. This was one time we've seen "above and beyond" service from Brent Brown dealership in Orem. We've appreciated the free shuttle service in the past too. We've had an ongoing problem for the past year that still hasn't been resolved so it was nice to have a good experience this time. More

Good service I was able to go in for a service and was out an hour earlier than estimated which was great! Great to have people make sure my car has no issues. I was able to go in for a service and was out an hour earlier than estimated which was great! Great to have people make sure my car has no issues. More

Great Service! Casandra made me feel great! The service was provided quickly and done well. There were no problems with the car and she called to let me know when my Casandra made me feel great! The service was provided quickly and done well. There were no problems with the car and she called to let me know when my car was done. Overall great experience! More

Fixed my car As soon as the new part got shipped in, they quickly fixed my car and got it back to me. My car runs great now. Thank you! As soon as the new part got shipped in, they quickly fixed my car and got it back to me. My car runs great now. Thank you! More

Just a check up Jennifer was great and got everything done super fast. I loved it. It was a great experience overall. I will definitely come back to get my vehicle se Jennifer was great and got everything done super fast. I loved it. It was a great experience overall. I will definitely come back to get my vehicle serviced again. More

Good Job I have a 2008 Toyota Tacoma Pickup Truck. Had a leaf spring recall and the work was completed and returned to me on time. All interaction with perso I have a 2008 Toyota Tacoma Pickup Truck. Had a leaf spring recall and the work was completed and returned to me on time. All interaction with personnel was professionally done. Other service was completed as per my service contract. Good Job. More