Brent Brown Toyota - Service Center

Service for my Toyota Tocoma The time I came to the time I left they were very helpful and friendly. As I waited for the service they came time to time to tell me the progress of The time I came to the time I left they were very helpful and friendly. As I waited for the service they came time to time to tell me the progress of the service. The waiting area is comfortable and accommodating. The service center is well ran and always a pleasant visit. More

Met my expectations Jennifer Clark provided excellent customer service. I walked away with my expectations being met. Thanks for a good experience Jennifer. Brent Brow Jennifer Clark provided excellent customer service. I walked away with my expectations being met. Thanks for a good experience Jennifer. Brent Brown has a great employee in customer service. Got me in on time and out 20 minutes before the promised time. More

Refreshing Bought my 4Runner 6 mos ago. Has been nothing but a great experience from Brent Brown. Wish I had purchased from them earlier. Will definitely purchas Bought my 4Runner 6 mos ago. Has been nothing but a great experience from Brent Brown. Wish I had purchased from them earlier. Will definitely purchase from them in the future. More

Diagnostics Professional, timely and accurate. We're able to find the problem and correct it at no charge. Thomas called and followed up later in the day to make Professional, timely and accurate. We're able to find the problem and correct it at no charge. Thomas called and followed up later in the day to make sure all was well. More

Another great service visit We have purchased 4 vehicles from Brent Brown and had their service done at Brent Brown. The service technicians are always efficient, clear on what i We have purchased 4 vehicles from Brent Brown and had their service done at Brent Brown. The service technicians are always efficient, clear on what is recommended and why, and answer our questions promptly and accurately. They give us an estimated time that has always been within 10 minutes. Thank you Brent Brown service department for another great experience. More

Service and Sales Report The excellent rating is solely for the efficiency and friendliness of Cassandra and others in your service department, during this and previous visit The excellent rating is solely for the efficiency and friendliness of Cassandra and others in your service department, during this and previous visits. I was easily able to make the appointment for the 55,000 mile checkup, and my car was ready when promised. While my car was being serviced, Diego worked with me and I test drove 3 cars. It wasn't until Glen Smith stepped in to propose a better trade-in price and lower the price on the car I liked best of those I drove, that my goal to find another car ended. The deal he offered would have been good IF he hadn't kept pressuring me. I told him several times that I would not purchase a car that evening, and I did not want a black car. My preferences were ignored, and he kept pushing me to buy the black car that day. For that reason, I've decided to keep my car for the time being. Whether I purchase another Toyota or look at other cars in the future, I haven't decided. I had my previous 2002 Toyota Camry for 12 years and loved it. My current 2014 Camry (not purchased at BB Toyota), which I've had for a little more than 1 year, has been a disappointment due to the rougher ride and road noise. More

Always treated well The service took a little long at 2 1/2 hours but I was treated with the usual courtesy and the waiting area is comfortable and quiet. The service took a little long at 2 1/2 hours but I was treated with the usual courtesy and the waiting area is comfortable and quiet. More

My service visit I was attended to immediately. Maret is new but was helped by Mike and they answered my questions and helped see my options for future service. I wa I was attended to immediately. Maret is new but was helped by Mike and they answered my questions and helped see my options for future service. I was surprised that I didn't have some additional service as part of the package that came with my new car purchase in 2015. They dealt with my concerns without defensiveness and with helpful information. More

Appreciate Maret Hunter's Help. Thanks a lot for Maret's help and time. She's very friendly and patience. I appreciate all of she did for me during my visit yesterday. Best wishes. Thanks a lot for Maret's help and time. She's very friendly and patience. I appreciate all of she did for me during my visit yesterday. Best wishes. More

fast and efficient We took our Rav4 to have the oil changed. We got there early and they were able to work us in and get us on our way quickly. We took our Rav4 to have the oil changed. We got there early and they were able to work us in and get us on our way quickly. More