Brent Brown Toyota - Service Center

Shocked, Disappointed, Frustrated First off my service tech was nice and personable. I brought my 2006 Sequoia in for an oil change, two recalls, to look at my rear air suspension bec First off my service tech was nice and personable. I brought my 2006 Sequoia in for an oil change, two recalls, to look at my rear air suspension because it is not filling up or holding air properly ( which I have had in three separate times for the exact same thing ) and fix the rear hatch door because the lack of suspension must have jarred something making the door not open. When I picked it up I was charged $200 for the diagnosis / confirmation of rear suspension not working and hatch not opening. This was the 4th time I had taken it in for the suspension not functioning properly and had never been charged, although the previous three times I was told there was nothing wrong. Each visit I mentioned to them that the suspension stopped working properly immediately after they replaced my rear brakes, which had to be re-replaced by them ( Brent Brown ) within a one week period because something got punctured while they were changing them and caused fluid to spray everywhere ruining the brand new brakes. ( and most likely my suspension compressor ) I took it in multiple times after this including the very day they re-did my brakes strictly because the suspension was not working properly but was told nothing was wrong, I'm shocked I was charged $200 to confirm my hatch won't open and my suspension is not working properly and disappointed they never addressed my suspension not working properly following the brakes being ruined and re-replaced by them originally. I brought it up each time only to have them dismiss it. This is the first review of any kind that I have written but this experience has been unbelievably frustrating. More

Service Setup a service appoinment and was given a couple of reminders. When I got to the appointment it took less then 30 minutes. It was my first service f Setup a service appoinment and was given a couple of reminders. When I got to the appointment it took less then 30 minutes. It was my first service for my new Rav4 and I was very impressed. More

routine maintenance All service was explained and discussed at length. I had to wait longer than told but not a big problem as the waiting area is quite comfortable and All service was explained and discussed at length. I had to wait longer than told but not a big problem as the waiting area is quite comfortable and I was able to get a good cup of coffee. More

Friendly staff Provided great service - friendly staff. I came in for a 6 month service checkup and a recall - both were taken care of, plus I asked them to put on Provided great service - friendly staff. I came in for a 6 month service checkup and a recall - both were taken care of, plus I asked them to put on mud flaps that my nephew got for me - thanks for the good work! More

Service Everyone was friendly, flexible and courteous. I was also informed about future services needed and savings programs that are availabe, which was app Everyone was friendly, flexible and courteous. I was also informed about future services needed and savings programs that are availabe, which was appreciated. thank you. More

Bad gas mileage Truck was getting terrible gas mileage. Service Dept. worked on the injectors and were able to increase my mileage tremendously. Assistant Service Man Truck was getting terrible gas mileage. Service Dept. worked on the injectors and were able to increase my mileage tremendously. Assistant Service Manager Josh Tanner was great to work with. More

Quick I was immediately greeted and checked on and the oil change and tire rotation took the time promised. After the service I had two operating questions. I was immediately greeted and checked on and the oil change and tire rotation took the time promised. After the service I had two operating questions. They showed me how to do the things I had trouble with in an easy to understand manner. More

Well done. Honest. Personable staff. We have had all of our services done here the last two years. We will be going there in the future. The work is competently done, they keep us abrea We have had all of our services done here the last two years. We will be going there in the future. The work is competently done, they keep us abreast of what is done and what will be coming up. They have been honest, dependable, and personable. We also appreciate their reminder emails. More

Accidental Trade Up Went in for a 10,000 mile service on our 2016 Prius. Drove away with a 2017 Rav4. Knowledgeable, friendly staff. I think this is our 7th or 8th new ve Went in for a 10,000 mile service on our 2016 Prius. Drove away with a 2017 Rav4. Knowledgeable, friendly staff. I think this is our 7th or 8th new vehicle from Brent Brown's. More

Thank you I am giving an excellent review as the employees of Brent Brown give me value as a customer, are always courteous and willing to answer questions. It I am giving an excellent review as the employees of Brent Brown give me value as a customer, are always courteous and willing to answer questions. It really is that simple for me.... I come first as a consumer and they meet my expectations through professional conduct and openness. More