Brent Brown Toyota - Service Center

Friendly Knowledgable Staff Been bringing our cars to this dealership for years now and always get treated like family when we pull up and their knowledge of the questions that w Been bringing our cars to this dealership for years now and always get treated like family when we pull up and their knowledge of the questions that we have is always helpful when I just can't seem to find the answer anywhere else. More

Excellent customer service with attention to detail Maret was amazingly kind, professional, knowledgeable, and helpful. She listened to what I wanted and helped me have a great experience. When I picked Maret was amazingly kind, professional, knowledgeable, and helpful. She listened to what I wanted and helped me have a great experience. When I picked up my car, she carefully went through everything that was done to my car. More

Radio antenna broken I had an appointment to have the antenna mast replaced. Service was done on time, people were pleasant and helpful, and everything is now working grea I had an appointment to have the antenna mast replaced. Service was done on time, people were pleasant and helpful, and everything is now working great. I've purchased seven vehicles from Brent Brown Toyota and have used their service department on all of them. Great people to work with! More

Great service On a road trip when bunch of warning lights came on. They were able to squeeze me in with minimal wait, were able to get back on my trip. Casandra w On a road trip when bunch of warning lights came on. They were able to squeeze me in with minimal wait, were able to get back on my trip. Casandra was cheerful and kept me informed through the whole process. More

Excellent Experience! I was very impressed with the Brent Brown dealership in Orem! Everyone in the service dept was friendly and helpful. My car was serviced in a timely I was very impressed with the Brent Brown dealership in Orem! Everyone in the service dept was friendly and helpful. My car was serviced in a timely manner and there was a definite feeling of "this is a first-class operation" & "your wish is my command"! * A special thank you to Thomas, in the service dept. He was extra helpful! And also Brandon in sales. He is excellent in every sense of the word -- thank you Brandon!! All in all, my visit was outstanding!! I will continue to sing your praises -- & refer friends and family to Brent Brown Toyota! Thank you! Lora Knight More

Great Customer service Because every time I get my truck serviced from start tOo finish they make sure I'm taken care of from an oil change to major service.... Because every time I get my truck serviced from start tOo finish they make sure I'm taken care of from an oil change to major service.... More

Amazing service! Josh in service was amazing! So kind and willing to do everything he could to make sure my car was all ready to go for my road trip the next weekend, Josh in service was amazing! So kind and willing to do everything he could to make sure my car was all ready to go for my road trip the next weekend, I am very happy with my experience with this dealership. Although as I was waiting there was a man who claimed to be a "salesman" there. He said his name was "Kern" he made me very uncomfortable while waiting for my car to be done in service. When I told Josh about what happened in the lobby he said that you guys don't have a salesman named kern. If that's true, someone should keep an eye on the lobby and make sure he isn't making any other girls/women uncomfortable in your dealership. Also, give Josh a raise!!! More

Highly professional Everything was done superbly and ahead of quoted time. Service personnel were all professional and friendly. Waiting are was clean and comfortable. Re Everything was done superbly and ahead of quoted time. Service personnel were all professional and friendly. Waiting are was clean and comfortable. Reading material while waiting was up to date and appropriate. More

Great, Fast Service Made a call at work to schedule some service. Chap over the phone was very helpful and very sensitive about my time. I arrived at the dealership and t Made a call at work to schedule some service. Chap over the phone was very helpful and very sensitive about my time. I arrived at the dealership and they were immediately ready to service my vehicle. I waited at the dealership while my vehicle was being serviced and it was a good atmosphere. I was called back within an hour to pick up my vehicle and be on my way. The technician helping me was kind and happy. Didn't feel like anyone was trying to squeeze money out of me or take advantage. Simply offered the services I asked for and accommodated very nicely. 5 Stars More

My experience was great! It always is. My car was in for the maintenance service. John Goodman has always been very helpful and this visit was no different. My car maintenance consis My car was in for the maintenance service. John Goodman has always been very helpful and this visit was no different. My car maintenance consisted of the oil changed, tires rotated and aligned, front brakes fixed and rotors turned, etc. The service was great! All items that were serviced John explained each item and what was done. John was great! He always takes good care of me and my car. He is friendly and answers any questions that I have about my service visit. He takes great care of my car. I know that I can depend on great service from John Goodman and Brent Brown Toyota's service department. More