Brent Brown Toyota - Service Center

good service, great managers The service managers (Mike in particular, and now Maret who is new) have always helped me with any problem I've ever had. They seem to take the slogan The service managers (Mike in particular, and now Maret who is new) have always helped me with any problem I've ever had. They seem to take the slogan to 'bend over backwards' quite seriously to make sure you're happy at Brent Brown. More

very professional I have never been to such a well-organized service center before. From the moment I drove in they took care of everything in a very friendly and prof I have never been to such a well-organized service center before. From the moment I drove in they took care of everything in a very friendly and professional way. They even spent some time teaching me how to set up and use all the features of my car. They fixed a very small problem caused by a different non-Toyota service place and did not charge me for it. It was so nice to know I have a place that will take such good care of both me and my car. More

The 25,000 mile checkup I specifically asked them to align and balance my tires because I had gone over a curb pretty hard. When I picked up the car I followed up with my req I specifically asked them to align and balance my tires because I had gone over a curb pretty hard. When I picked up the car I followed up with my request and I'm still not certain that they did or did not do it. They said they looked at the tires, asked me if it wobbled, but I left a little confused about what they actually did. Because I am not mechanically inclined and because I rely on those who know more than I do, I would like more very specific information on the exact things that they do. More

Fast & Professional Casandra and her team quickly diagnosed the issue. She arranged for us to bring our car back because of a scheduling conflict. She had the car fixed i Casandra and her team quickly diagnosed the issue. She arranged for us to bring our car back because of a scheduling conflict. She had the car fixed in a very quick timeframe. More

outstanding customer service Jennifer came right up to me when I pulled up and got right to work helping me with the necessary forms. She told me it would be an hour, and they wer Jennifer came right up to me when I pulled up and got right to work helping me with the necessary forms. She told me it would be an hour, and they were done right on the dot. She was very friendly and easy to talk to, which is hard to do at other dealerships I have been to. When I went to leave it was raining outside, so Mike Black went out and got my car for me and pulled it up so that I would not have to walk in the rain. Both of these people showed excellent customer service in my book, and I will be using this dealership for all of my appointments. You guys rock!! Thank you!!! More

Quick and efficient. Pleasant experience. I had a very enjoyable experience. They offered a complimentary shuttle ride home and even came to pick me back up. A very friendly staff. I had a very enjoyable experience. They offered a complimentary shuttle ride home and even came to pick me back up. A very friendly staff. More

Excellent Service!!!! John Goodman? In the service department was so wonderful to get my car in so quick. They were a tad behind but I had been dropped off and was waiting John Goodman? In the service department was so wonderful to get my car in so quick. They were a tad behind but I had been dropped off and was waiting so he hurried as fast as he could to get my car in and out. I only waited about 30 min!! I was so grateful and pleased and was also offered a free car wash to boot. 2 thumbs up for sure!! More

Needed my freon recharged I bought my vehicle used just 2 months prior and when it got hot the ac wasn't blowing cold. I took it in and and they ended up adding some freon to g I bought my vehicle used just 2 months prior and when it got hot the ac wasn't blowing cold. I took it in and and they ended up adding some freon to get it blowing cold. When I went to pay they covered the cost because they shouldn't have sold me a vehicle that didn't have it's AC working. Very good experience with the service department. More

It was a great experience. The whole experience was great and devoid of stress. The employees were nice and helpful and I was able to have my car worked on and get everything fi The whole experience was great and devoid of stress. The employees were nice and helpful and I was able to have my car worked on and get everything fixed in good time. More

Good experience I've had not-great experiences at Toyota dealerships before, so it was a relief to have such a good one here. The woman who greeted me was energetic a I've had not-great experiences at Toyota dealerships before, so it was a relief to have such a good one here. The woman who greeted me was energetic and friendly and helped me feel comfortable right off the bat. My service writer was Manu; he was calm, polite, and very helpful. Answered all my questions efficiently and patiently. I love the oil service package they're selling. It's perfect for me and priced well. I'm definitely sticking with this dealership! More