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Brent Brown Toyota - Service Center

Orem, UT

4.1
4,800 Reviews

4,800 Reviews of Brent Brown Toyota - Service Center

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July 12, 2017

Service The service took a little longer than expected, but I was pleased with the ultimate outcome. I thought that notification of completion of service was More

by David Burt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Tanner
Jul 12, 2017 -

Brent Brown Toyota responded

Thank you for your feedback David! We are happy to hear you had a great experience with Josh. We look forward to seeing you again!

July 12, 2017

Service Great service. We come in for regular service on our cars and John always make sure I get in and out quickly without paying a fortune. He is a good More

by Don
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Goodman
Jul 13, 2017 -

Brent Brown Toyota responded

Thank you for your feedback Don! We are happy to hear you had a great experience with John. We look forward to seeing you again!

July 12, 2017

Great people to deal with Working with John is always a pleasure. He is cheerful, easy to work with, and provides accurate information. The work done on my vehicle is always we More

by Someone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Goodman
Jul 12, 2017 -

Brent Brown Toyota responded

Thank you for your feedback! We are happy to hear you had a great experience with John. We look forward to seeing you again!

July 12, 2017

Have to Improve The crew have to Improve service, I went to do alignment and change the oil, I was waiting for couple hours and when they call me, the didn't change m More

by Maive26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
No remember
Jul 12, 2017 -

Brent Brown Toyota responded

Thank you for your feedback. We would like to speak with you more about this, please call Karyn at 801-223-4406.

July 11, 2017

Good in and out, love the shuttle service. routine service, love shuttle service, in and out checked in at a timely manner, protected sticker appreciated, appreciate the bottled water to go, th More

by Janis Thain
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joel Kitchen
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2017 -

Brent Brown Toyota responded

Thank you for your feedback Janis! We are happy to hear you had a great experience with Joel and enjoyed our complimentary shuttle service. We look forward to seeing you again!

July 11, 2017

John Goodman One of the main reasons I get my car serviced there is John Goodman he is honest, easy to work with, and the only one I trust! Thanks John More

by TcShark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Goodman
Jul 11, 2017 -

Brent Brown Toyota responded

Thank you for your feedback! We are happy to hear you had another great experience with John. We look forward to seeing you again!

July 11, 2017

Out earlier than predicted Brent Brown Toyota has always treated me well but in the last couple of years the service has improved exponentially. The staff are always kind and co More

by avcoutts
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Watson
Jul 11, 2017 -

Brent Brown Toyota responded

Thank you for your feedback! We are so happy to hear you had a great experience with Thomas. We look forward to seeing you again!

July 11, 2017

Great customer service! Escellent customer service. I always trust their advices in what is needed to b done on my truck. It is nice to go to a dealer where everyone welcome More

by manny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Watson, Jennifer Clark
Jul 11, 2017 -

Brent Brown Toyota responded

Thank you for your feedback Manny! We are happy to hear you had a great experience with Jennifer and Thomas. We look forward to seeing you again!

July 10, 2017

Great service every time. Brent Brown goes out of their way to accommodate your needs. Our other appointments finished early and we showed up 1 1/2 hrs early hoping they could More

by pie-rat mom
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Casandra Langston, Thomas Watson
Jul 10, 2017 -

Brent Brown Toyota responded

Thank you for your feedback! We are happy to hear you had a great experience with Casandra and Thomas. We are also happy to hear you enjoyed our complimentary shuttle service. We look forward to seeing you again!

July 10, 2017

Excellent service Took car in for a Toyota "recall" service issue. Brent Brown Toyota took care of it right away! Thank you for taking care of us. More

by Toyota Drivers
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Casandra Langston
Jul 10, 2017 -

Brent Brown Toyota responded

Thank you for your feedback! We are happy to hear you had a great experience with Casandra. We look forward to seeing you again!

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