Brent Brown Toyota - Service Center

Annual service I love having John Goodman as my service tech. He's always kind, professional. I trust him when he tells me what my car does or doesn't need. I will k I love having John Goodman as my service tech. He's always kind, professional. I trust him when he tells me what my car does or doesn't need. I will keep coming as long as John is working. More

Great Experience When I called for an appointment to do a variety of maintenance work, I was quickly able to find a great time. When I arrived, I was warmly greeted, c When I called for an appointment to do a variety of maintenance work, I was quickly able to find a great time. When I arrived, I was warmly greeted, checked in and shown the lobby. They asked me if I needed a ride and promptly drove me home. Also, they asked if I needed a ride back to pick up the car when finished! Great service! More

oil filter problem The Manager listened to me and offered to help. I felt he really cared. When it comes time to buy another car its Brent Brown Toyota for me. The Manager listened to me and offered to help. I felt he really cared. When it comes time to buy another car its Brent Brown Toyota for me. More

Good experience Overall, our experience at Brent Brown was positive. I wasn't always able to get a hold of my service rep but he did return my phone calls. I really Overall, our experience at Brent Brown was positive. I wasn't always able to get a hold of my service rep but he did return my phone calls. I really enjoyed my check-in experience with the manager, Mike, he was super helpful, personable and thorough. Only drawbacks to my experience were 1) speed of service and 2) cost of diagnostic. We made an appt for 4 pm on Monday and they didn't get back to us about the result of a diagnostic until 4 pm Tuesday. I understand that the service team needs to know what exactly is wrong with the car but when we asked for repairs on two items, we found out that there would be 2 diagnostic fees over $100. When our warranty provider wouldn't pay for a service, the out of pocket cost for us to repair was $780. We called around and found that $780 was far above the cost to replace elsewhere, instead getting quotes for under $500. That was disappointing as we'd prefer to just go one place rather than shop around. Thankfully, the dealer we purchased from agreed to pay the cost of the repair at his own shop. More

First time service I came in for my first ever 5000 mile service and the employees there were super helpful and friendly. They came right up and started to help me immed I came in for my first ever 5000 mile service and the employees there were super helpful and friendly. They came right up and started to help me immediately when I arrived. They took great care of my car, as nothing seemed out of place when I got it back. They did a great job. More

Another Great Service I regularly get my car serviced at Brent Brown and they always do a great job. The wait time was exactly what they told me it would be and they did no I regularly get my car serviced at Brent Brown and they always do a great job. The wait time was exactly what they told me it would be and they did not try to sell me any other services that my car didn't really need. Great place to get your car serviced. More

Corolla - oil Exceptional service. Will bring back my car due to the attention to detail and relationship building that took place during the exchange both before Exceptional service. Will bring back my car due to the attention to detail and relationship building that took place during the exchange both before and after. More

Tom Watson and Toyota banished my anxiety. The air conditioner on my 2014 Camry stopped working on or about July 4.. Unfortunately, my new car warranty expired in May. I hoped that relatively The air conditioner on my 2014 Camry stopped working on or about July 4.. Unfortunately, my new car warranty expired in May. I hoped that relatively short time out of warranty would be considered. I was very surprised after the problem was diagnosed as a failed compressor when my service advisor, Tom, said that Toyota would cover the repair as though the warranty was still valid. This Camry is my first Toyota and this was my first major repair. You can imagine my gratitude as the repair would have cost a lot of money. I couldn't have asked for more consideration from Brent Brown and Toyota. Tom took the initiative and called Toyota and asked about the possibility without my asking. His action saved me a lot of money and probably some very warm trips. Michael Georgeson More

Great service The BB Service department never dissapoints. I especially like the fact that they have a "Preferred Customer" representitive to help me and other loya The BB Service department never dissapoints. I especially like the fact that they have a "Preferred Customer" representitive to help me and other loyal customers. I always get fast, fair friendly service. More

Always a smooth, good experience. We trust them! We bought our car here a couple years ago and take our Rav4 in for routine maintenance. They seem to take longer than I would expect for similar servi We bought our car here a couple years ago and take our Rav4 in for routine maintenance. They seem to take longer than I would expect for similar service elsewhere. But they have very clean facilities and are very open and friendly. I trust them and enjoy working with them. More