Brent Brown Toyota - Service Center

Great service! Very efficient; our car was in and out of service within a hour! John Goodman is our favorite service rep at Brent Brown Toyota in Orem, Utah. Very efficient; our car was in and out of service within a hour! John Goodman is our favorite service rep at Brent Brown Toyota in Orem, Utah. More

Always great to take care of my ride The test st BB Toyota always make sure my rig is taken care of. I just show up and they take care of everything. And I get to hang out in their lounge The test st BB Toyota always make sure my rig is taken care of. I just show up and they take care of everything. And I get to hang out in their lounge and watch daytime news and use free wifi. Pretty great setup. More

Service and parts no one else could provide Parts no one else had from Ogden to Provo. Got me right in to get work done, and no "sorry nothing we can do for you" like at other dealerships. Parts no one else had from Ogden to Provo. Got me right in to get work done, and no "sorry nothing we can do for you" like at other dealerships. More

Marret was great. Marret is the best. She over performed and exceeded my expectations. Everything went as planned and I was in and out with my RAV4. Sweeet Marret is the best. She over performed and exceeded my expectations. Everything went as planned and I was in and out with my RAV4. Sweeet More

Excellent Dealership I love how helpful and friendly everyone is here. I feel like family when I come to this dealership. It's always a pleasant experience here, I love how helpful and friendly everyone is here. I feel like family when I come to this dealership. It's always a pleasant experience here, More

Great Service from the service department My car licence was running out and I needed prompt service. I called Brent Brown service department and they said they would try to work me in that d My car licence was running out and I needed prompt service. I called Brent Brown service department and they said they would try to work me in that day. They not only took my car in but completed the service so quickly that I was very surprised. They did a great job. I recommend Brent Brown's service department, but their sales department is a different matter. More

Great Experience Had a great experience with the customer service provided by Joel Kitchen and a Special thanks to Joel's manager as well. I will definitely return her Had a great experience with the customer service provided by Joel Kitchen and a Special thanks to Joel's manager as well. I will definitely return here for my car maintenance service. More

Terrible customer service I purchased an new Tundra in 2014 from Brent Brown. Within the first couple months of ownership I noticed a problem in my front end. Over the course I purchased an new Tundra in 2014 from Brent Brown. Within the first couple months of ownership I noticed a problem in my front end. Over the course of my warranty period, I asked for this to be looked at 4 times. Every time I was told the issue was resolved. It was not. I returned today to discuss the problem and the B. Brown service managers solution was to spend more money with them to fix the issue. The issue that was supposed to be taken care of during my warranty period. The service manager and the salesman I talk to today were far from helpful or professional. Because of the treatment from Brent Browns staff, I will never own a Toyota again. The second to last text I received from Chess exactly said "If you dont really have anything constructive or positive to say im not interested in listening". His final text was a single hand geusture emoji. Wow - how incredible professional. Do not waste your time or money with this dealership. Toyota makes a great product - too bad they are not properly represented by the Brent Brown dealership. More

Great experience Always kind and helpful. They really try to work with you and get your car in great shape for the best price they can. I love coming here. Always kind and helpful. They really try to work with you and get your car in great shape for the best price they can. I love coming here. More

Good service I have been taking my Toyota van to Brent Brown to be serviced to more than 10 years. The service department is great. I have always been treated v I have been taking my Toyota van to Brent Brown to be serviced to more than 10 years. The service department is great. I have always been treated very will. I trust their sugestions on what needs to be done More