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Brent Brown Toyota - Service Center

Orem, UT

4.1
4,801 Reviews

4,801 Reviews of Brent Brown Toyota - Service Center

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August 24, 2017

Great job, Shad! Josh brought Shad to me to explain why my automatic key was having problems. Shad was on top of things--getting my key programmed to not lock and unl More

by LoveMyRAV4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shad Rawlings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Tanner
Aug 25, 2017 -

Brent Brown Toyota responded

Thank you for your feedback Debbi! We are happy to hear you had such a great experience with Shad. We look forward to seeing you again!

August 24, 2017

Helpful This dealership does an excellent job helping out customers. One of the workers even guided me to a parking spot as I pulled in. They are very kind an More

by emily11
Recommend Dealer
Yes
Employees Worked With
Mike Black
Aug 25, 2017 -

Brent Brown Toyota responded

Thank you for your feedback Emily! We are happy to hear you had such a great experience with Mike. We look forward to seeing you again!

August 23, 2017

Great as always! I do really like all the experiences I had over the years at Brent Brown Toyota. Specially with the great stuff at the service department they are alw More

by Hector Reyes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Goodman, Jose Osorio
Aug 23, 2017 -

Brent Brown Toyota responded

Thank you for your feedback Hector! We are happy to hear you had another great experience with Marcello, Jose and John. Thank you for being part of our Brent Brown Toyota family! We look forward to seeing you again!

August 23, 2017

Great! I've been coming here to get my vehicle serviced since I got my tundra. They were able to service my vehicle even though I came late to my appointment More

by Yeeitsdee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Watson
Aug 23, 2017 -

Brent Brown Toyota responded

Thank you for your feedback! We are happy to hear you had another great experience with Thomas. We look forward to seeing you again!

August 23, 2017

Great Service The service was great. Jennifer did an excellent job explaining things to me, she even gave me background information of my vehicle. I will definitely More

by TV801
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Clark
Aug 23, 2017 -

Brent Brown Toyota responded

Thank you for your feedback! We are happy to hear you had a great experience with Jennifer. We look forward to seeing you again!

August 22, 2017

Excellent. Blake was friendly, attentive and kind, apologizing for extra long wait.. Very willing to answer my questions - he made sure I understood his answers More

by elda, no elllie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blake Hill
Aug 22, 2017 -

Brent Brown Toyota responded

Thank you for your feedback! We are so happy to hear you had a great experience with Blake. Thank you for being part of our Brent Brown Toyota family! We look forward to seeing you again!

August 22, 2017

CD Player My CD player broke and it was replaced. I was treated with care and respect and it was very much appreciated being new in the Utah area. More

by Kelly Newman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joel Kitchen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2017 -

Brent Brown Toyota responded

Thank you for your feedback Kelly! We are happy to hear you had a great experience with Joel while having your CD player fixed. We look forward to seeing you again!

August 22, 2017

Easy recall experience My vehicle had a recall notice on a feature of the interior and they worked on it quickly and made my care safe. Thanks for the good work. More

by karaw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casandra Langston
Aug 22, 2017 -

Brent Brown Toyota responded

Thank you for your feedback Kara! We are happy to hear you had a great experience with Casandra. We look forward to seeing you again!

August 22, 2017

Quick, Reliable, and Friendly Service Service department was quick to get us in and was albe to get our 20,000 mile service done fast. They are supper friendly and easy to talk to and unde More

by calebmiller201
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casandra Langston
Aug 22, 2017 -

Brent Brown Toyota responded

Thank you for your feedback Caleb! We are happy to hear you had a great experience with Casandra while servicing your vehicle and that we were able to get you back on the road quickly. We look forward to seeing you again!

August 21, 2017

Service was done effectively and on time as promised No problems or complaints. Everything went as promised. Work apears to have been completed with no complaints or issues. I am satisfied with the s More

by Gary L Hall
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Clark
Aug 21, 2017 -

Brent Brown Toyota responded

Thank you for your feedback Gary! We are happy to hear you had a great experience with Jennifer. We look forward to seeing you again!

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