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Bredemann Toyota - Service Center

Park Ridge, IL

2.3
188 Reviews

188 Reviews of Bredemann Toyota - Service Center

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July 31, 2018

Syed rules! Just came back from the dealership where I wanted to service my RAV which has only 15000 miles on it-I endet up trading it in for a RAV4 Limited editi More

by ritad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Syed Hussain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Maravola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2018 -

Bredemann Toyota responded

Thank you for sharing your experience! We are glad to hear that Syed was very helpful! Congrats on the RAV4!

July 17, 2018

HAD A GREAT EXPERIENCE MY FIRST TIME Had a great experience my first time I went there. Richard Vasquez was very friendly and helpful and kept me informed of what was happening. More

by golfguy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Vasquez
Jul 18, 2018 -

Bredemann Toyota responded

Thank you! We are very happy to hear that you had a great experience for your first time at Bredemann Toyota.

June 24, 2018

Taking service to the next level. I needed immediate service to correct a serious problem with the fuel system with my daughter's Highlander. Richard provided immediate and accurate he More

by John H.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Vasquez
Jun 27, 2018 -

Bredemann Toyota responded

Thank you for the review! We are glad to hear Richard was able to offer immediate assistance for your service needs, this is what we strive for. We are glad to have you as our customer!

April 27, 2018

My car needed some recalibration for PCS sensors My prius was not able to use radar cruise control....tried Northbrook Toyota Dealer....no way those guys were saying to solve the problem under 5k.... More

by Romulusss
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Vasquez
May 01, 2018 -

Bredemann Toyota responded

Richard is truly a wonderful asset to our service team and we are so happy to know you enjoyed your visit while working with him. Thank you for sharing! We wish you many miles of happy and safe driving!

April 27, 2018

Auto Repair Ripoff My car needed a sensor, I told the advisor exactly which one. He told me that they would need to run a scan for $200 to verify. I then told him I di More

by rippedoffbybredemann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
May 01, 2018 -

Bredemann Toyota responded

Thank you for your feedback, but we must clear up a few things for those who might read this review. As we discussed with you before you posted this review, when a customer comes in with an issue that is outside of the basic 3 year/36,000 mile factory warranty provided by Toyota, they will have to sign for a diagnostic charge. In this case of the check engine light it was $140.00 not $200.00. The technician uses our equipment to scan your vehicle, and take that information to see what system or systems caused the car to illuminate the warning lights. With an extended warranty the first step always needs to be performing the technical diagnosis (not just a guess) for Toyota corporate to even check for any potential coverage for the failed parts. If the sensor would have been a covered component of the contract, then you would have paid nothing but the deductible on the contract if you have one. This is the reason we have to secure a diagnostic fee for the technician diagnosis the concern. If the warranty company does not cover the repair and you don't want to get the repairs done, the technician still needs to be compensated for the time he has put into the diagnostics. If you decided to have this repair done that day or at a later date in the future, that diagnostic fee gets automatically applied to the repair charge. If we didn't charge a diagnostic fee for the more labor intensive diagnostics, every other repair shop would send cars here to be checked to see what parts needed to be replaced for no charge. It looks like you ended up paying $300 for the repair elsewhere anyways, which is exactly what you would have ended up paying for the work to be performed at our dealership. We are sorry if we did not communicate this to you as well as we could have. We wish you many miles of safe and happy driving in your vehicle. Regards, Katie Bredemann

April 03, 2018

Great experience with Mark Glinka Mark Glinka was wonderful. Explained my service to me and got my car all fixed up by the time he said it would be ready! Very pleased! More

by Jamal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Glinka
Apr 05, 2018 -

Bredemann Toyota responded

Thank you Jamal! We are so pleased to know you had such a pleasant expeirence. We wish you many miles of happy and safe driving!

March 20, 2018

Service by Richard Vasquez The service was excellent and very quick by both the service writer and the service man. Thanks loads. Will be sure to come back again. More

by Gloria
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Vasquez
Mar 20, 2018 -

Bredemann Toyota responded

Thank you! We wish you many miles of happy and safe driving!

February 10, 2018

Great Service Appreciate Rich Vasquez superb recommendations, advice and service. Highly professional service associate. Great to deal with . More

by DealerReview
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Vasquez
Feb 12, 2018 -

Bredemann Toyota responded

Thank you Mitchell!

January 22, 2018

richard vasquez is really helpul to the customer. Richard a service consultant is really good in assisting a customer. he is really easy to talk to and friendly as well. he help the customer in a c More

by jiejiemallari
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Vasquez
Jan 25, 2018 -

Bredemann Toyota responded

We wish you many miles of happy and safe driving. Thank you for your wonderful review!

January 11, 2018

Awesome Customer Service Skills He is always smiling and friendly. Always does a call back when needed. Great follow through. Always takes care of the car needs without the extra bs More

by Abraham Sihweil
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Vasquez
Jan 12, 2018 -

Bredemann Toyota responded

So great to hear. Thank you for your wonderful review!

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