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Bredemann Toyota - Service Center

Park Ridge, IL

2.3
191 Reviews

191 Reviews of Bredemann Toyota - Service Center

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September 22, 2020

Dave Lurie two bit phony. Sold me a car that needs tons of work and lied to me, NO AIR , xxx? Never buy from them again. More

by Tom P
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dave Lurie
2.0
This rating includes all reviews, with more weight given to recent reviews.
September 21, 2020

This guy is very unprofessional. I spoke to him on the phone for a few minutes and he is very condescending. I never dealt with a manager where I had to work around his schedule. More

by SAS
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Mike Cooper
1.0
This rating includes all reviews, with more weight given to recent reviews.
September 13, 2020

It was my first ever time buying a new car, and I am so thankful to Mr. Syed Hussain and Mr. Tran Nguyen for making it such a positive experience! They both were very friendly, patient, and dedicated to he More

by AmbSay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Syed Hussain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tran Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 25, 2020

I had a very bad experience with their service. I took my car in for service 2 months ago and spent almost $5000 and did everything what was recommended by the them. Their promise was if I did all the servi More

by Andrew
Recommend Dealer
No
Employees Worked With
Richard Vasquez
February 20, 2020

Richard is the best! Richard has assisted us many times and is always a pleasure to work with. A customer-focused professional in all aspects. His service reflects very we More

by BAC73
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Vasquez
Mar 13, 2020 -

Bredemann Toyota responded

Thank you for your kind review! We appreciate your business!

July 30, 2019

Resetting Scheduled Oil change and Tire Rotation Light This is the last time I will receive service from Bredemann Toyota. The tire rotation and oil change schedule light should have been reset, which was More

by slee55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Schneider
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 06, 2019 -

Bredemann Toyota responded

Thank you very much for your feedback. We have escalated this and shared it with our service staff in the hopes of making this mistake going forward. It is unacceptable, and we apologize for your frustration and inconvenience. Thank you for bringing this to our attention. Katie Bredemann

April 26, 2019

As long as Mark Glinka is there, 5 stars. Mark Glinka is the reason I have my car serviced 35 minutes away from my house. He is sincere and kind as well as thorough and knowledgeable. It’s alw More

by nicolewiththegoodhair
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Glinka
Jun 12, 2019 -

Bredemann Toyota responded

Thank you so much Nicole, for leaving such a nice review and for traveling a longer distance to come see us! We want to help you keep your Toyota running smoothly and safely for as long as possible!

April 09, 2019

Easy and friendly Great experience with Andy at Bredemann in Park Ridge! Will be back for service if/when needed. All the staff at service and sales are very friendly. More

by SariP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Maravola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2019 -

Bredemann Toyota responded

Thank you Sari! Andy has worked in our service department for a long time and has a great track record of creating happy customers!

March 12, 2019

3 hours just for oil change 3 hours for oil change??? Instead 15 minutes??? Today is my wedding anniversary. And I have spend 3 hours here instead with my family. This is terribl More

by Gleb Gladki
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Schneider
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2019 -

Bredemann Toyota responded

Hello Gleb, we appreciate your feedback. That should have been an hour from start to finish, and we should have done better to help at that time. I am going to message you privately. We will make this right for you. Thank you, Katie Bredemann

February 07, 2019

Excellent service provided by Mike Cooper . I had electrical issue in my 2016 Toyota took it to dealership close to my house but they could not find a problem . I called my sales person and he More

by Ginocappuccino
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2019 -

Bredemann Toyota responded

We are so pleased to hear that! Our goal is to make servicing your vehicle as painless as possible. Thank you for posting your feedback online and please let us know if there is anything else we can do for you!

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