Bredemann Toyota - Service Center

Richard is the best! Richard has assisted us many times and is always a pleasure to work with. A customer-focused professional in all aspects. His service reflects very we Richard has assisted us many times and is always a pleasure to work with. A customer-focused professional in all aspects. His service reflects very well on the dealership. More

Resetting Scheduled Oil change and Tire Rotation Light This is the last time I will receive service from Bredemann Toyota. The tire rotation and oil change schedule light should have been reset, which was This is the last time I will receive service from Bredemann Toyota. The tire rotation and oil change schedule light should have been reset, which was failed to be done not once but twice on two separate occasions. And it always happens to be whenever I come in for an appointment with this dealer. For me to waste my time, money, and energy to come all the way out here to reset a simple button that takes 5 seconds is infuriating. This is how you lose customers. More

As long as Mark Glinka is there, 5 stars. Mark Glinka is the reason I have my car serviced 35 minutes away from my house. He is sincere and kind as well as thorough and knowledgeable. It’s alw Mark Glinka is the reason I have my car serviced 35 minutes away from my house. He is sincere and kind as well as thorough and knowledgeable. It’s always a pleasure speaking to him— even if the news isn’t so good. I am comfortable knowing that he’s working with the team there for my car’s service. (Mark, please never leave!!!) More

Easy and friendly Great experience with Andy at Bredemann in Park Ridge! Will be back for service if/when needed. All the staff at service and sales are very friendly. Great experience with Andy at Bredemann in Park Ridge! Will be back for service if/when needed. All the staff at service and sales are very friendly. More

3 hours just for oil change 3 hours for oil change??? Instead 15 minutes??? Today is my wedding anniversary. And I have spend 3 hours here instead with my family. This is terribl 3 hours for oil change??? Instead 15 minutes??? Today is my wedding anniversary. And I have spend 3 hours here instead with my family. This is terrible. More

Excellent service provided by Mike Cooper . I had electrical issue in my 2016 Toyota took it to dealership close to my house but they could not find a problem . I called my sales person and he . I had electrical issue in my 2016 Toyota took it to dealership close to my house but they could not find a problem . I called my sales person and he recommended That I should address my issue with Mike the service manager at Bredemann.. after making my appointment I got a call next day the problem has been found and parts are on order . I pick up my car cleaned and fixed properly . I highly recommend this dealership for all your service needs ,my experience was excellent . More

Horrible customer service Mike is the most unprofessional so called “manager” I have ever had to deal with...zero stars. customer service is horrible...go elsewhere without a Mike is the most unprofessional so called “manager” I have ever had to deal with...zero stars. customer service is horrible...go elsewhere without a doubt. More

Professional Service Staff Shawn Holden & Mike Cooper went 'above and beyond' to accommodate my vehicle service request. They treated me with respect in a very timely fashion. Shawn Holden & Mike Cooper went 'above and beyond' to accommodate my vehicle service request. They treated me with respect in a very timely fashion. I trust this dealership and you should too. More

Service Department is Not Responsive I was about to consider buying a new 4 runner Bredemann. I bought my last one from them. But, I will not buy a new car or use them for service aga I was about to consider buying a new 4 runner Bredemann. I bought my last one from them. But, I will not buy a new car or use them for service again after my last try. I needed an oil change and to have the airbag replaced as part of a recall. After giving them my name and after they looked up my truck, I asked them for a quote for an oil change. They told me $39.95. Then when I got there, they said that prior quote was a mistake and it would cost me $56 because it was a truck that took more oil. When I asked for the quote, they were looking right at my truck record as I had given them my name so they knew it was a truck and refused to honor the quote over the phone. I still needed the airbag fixed as it was not safe and my daughter drives the car. I asked how long it would take. They said about two hours. I left the car and called just before two hours and they said it would be another 30-45 minutes so I went there. When I got there, they had not even started on it and they told me it would take 5 more hours. Tried to complaint to a manger. He had gone home for the day at 4:45 p.m.. My service rep was gone too. Good luck if you try them. I will never go there again to buy anything or for service More