Bredemann Toyota - Service Center

Once again the Service Department and Shawn Holden has gone beyond the call of duty. I brought my car in after discovering the coolant was low and asked that Bredemann check to see if there are any leaks gone beyond the call of duty. I brought my car in after discovering the coolant was low and asked that Bredemann check to see if there are any leaks. They not only checked for coolant leaks, checked all fluids, oil, and tire pressure since it was such severe weather at NO CHARGE! (By the way no leaks found). He even handed me a car wash card since it was so cold they could not wash my car that day! Shawn wanted to make sure that I felt comfortable with my car in the bad weather and went the extra mile. I cannot tell you the value of “peace of mind” –thanks again Bredemann and Shawn –this renews my loyalty to Bredemann and Toyota. More

I have been a loyal customer of Bredemann Service for over 7 years but the past 2 years have not met my expectations. All started with two recalls, one on my Rav4 and another big one on my 2000 Tundra. i over 7 years but the past 2 years have not met my expectations. All started with two recalls, one on my Rav4 and another big one on my 2000 Tundra. it took two inspections to determine that each vehicle had recall issue based on the recall notice, very odd. Then the Tundra recall resulted in the need for a frame replacement. A quoted 4-6 week job took over 12 weeks. During which I had to ask for a new tech representative because the one I was assigned would not call me back or give me updates during the delayed process and repeatedly gave me bad information. Then once the frame arrived, it took only two days to swap it out, thhis makes me uneasy. After which I have had multiple complications with the truck, some of which Bredemann toook care of but they have been ongoing since and fail to get repaired lasting longer than a year. A customer should not have to expect to repair the same thing a year later, even on an older vehicle. Recenly they missed this simplest item, an brake light out, and proceeded to tell me that it was working when they inpsected it, simply untrue. On multiple occasions they have failed to complete work as promised and offer no eplanation or apologies for the mistakes and inconveniences. I still have a loud knocking noise under the truck when making sharp turns as a result of the frame replacement that has never been diagnosed. Very disappointed in Bredemann and Toyota as a whole. More

My Camry was having oil usage issues. After I followed the protocol of testing the oil consumption for a few months -Shawn assisted and went out of his way to get the issue resolved. My car was at the en the protocol of testing the oil consumption for a few months -Shawn assisted and went out of his way to get the issue resolved. My car was at the end of its warranty. With the help of his manager, Mike Cooper-the engine was taken apart and the issue resolved with a 1 year warranty. Both Shawn and Mike restored my trust in Bredemann Toyota--I will be a return customer ---and tell my friends. More

I brought my Toyota in for regular service and to get the navigation DVD updated this morning. I had arranged to get a loaner because of the length of the service (and the fact that I wasn't able to stay and navigation DVD updated this morning. I had arranged to get a loaner because of the length of the service (and the fact that I wasn't able to stay and wait today). When I arrived, I became aware that my appointment was actually tomorrow and I had booked it incorrectly. Joe and Erick were very accommodating and still gave me the loaner even though I came on the wrong day. I will continue to bring my car to Bredemann for service and will be sure to purchase my next car, again, from Bredemann because of the wonderful customer service! More

went for an oil change and found that hand breaks were to be replaced. The service assistant was very courteous in letting us know of the risks in using the vehicle without replacement of required parts and be replaced. The service assistant was very courteous in letting us know of the risks in using the vehicle without replacement of required parts and gave us a pretty new car as service loaner vehicle. We enjoyed the long weekend riding it and felt their service is the best ever. Very courteous and friendly service, I would recommend going here a hundred times! More

I've been very pleased with the level of service received at this dealership, and Andy Maravola is a top-notch service rep. My experiences here have been among the best I've had at any dealership. received at this dealership, and Andy Maravola is a top-notch service rep. My experiences here have been among the best I've had at any dealership. More

My car was ready when promised and there was no hidden charges. My advisor Shawn Holden was knowledgeable and helpful in explaining the problem with my car. charges. My advisor Shawn Holden was knowledgeable and helpful in explaining the problem with my car. More

In terms of customer experience I have found Mr Vasquez, including the mechanics and other staff members, to be professional, friendly, knowledgeable, courteous and honest. They provide service in a timely including the mechanics and other staff members, to be professional, friendly, knowledgeable, courteous and honest. They provide service in a timely manner or if time becomes a factor, a loaner can be had if you so choose. The quality of work is solid. I have a 2006 Toyota Sienna and I have been going to this dealership for maintenance and repair. They do a thorough job of inspecting my car and making sure it is in top shape and safe to drive on the road. I have had bad experiences at other dealerships and commercial shops but none so far with Bredemann Toyota in Park Ridge. They stand by their work and if something comes up, will fix it to your satisfaction. Of course, you will pay more at a dealership but that is balanced by excellent service and repair. Knowing that my car is in top shape gives me peace of mind and I believe that is what Bredemann Toyota provides. More

I brought my vehicle in for a repair. Mr. Maravola was very friendly and knowledgeable. He explained my options thoroughly and made me feel comfortable. Not enough people recognize great customer service, very friendly and knowledgeable. He explained my options thoroughly and made me feel comfortable. Not enough people recognize great customer service, I definitely got great customer service at Bredemann! More

Erick Rodriguez answered all my questions and was very helpful. great communications and was very friendly. i would highly recommend this place. thank you Erick Rodriguez helpful. great communications and was very friendly. i would highly recommend this place. thank you Erick Rodriguez More