Bredemann Toyota - Service Center

Best Service Center! One of the reasons I bought another Bredemann Toyota was because of the service department. They know my car, told me exactly what was needed and disc One of the reasons I bought another Bredemann Toyota was because of the service department. They know my car, told me exactly what was needed and discussed my options with me. They reviewed the work plan with me, estimated cost and time it would take. While I waited, they completed the work. All of the staff I encountered was respectful of me, my knowledge (or lack therof) about my car and my time. Thanks! More

Horrible customer service and liars!! When told about scratches done on my vehicle both denied that it could ever happen in their dealer and blamed me saying it was because I over extend When told about scratches done on my vehicle both denied that it could ever happen in their dealer and blamed me saying it was because I over extend the seat belt towards the bottom frame of door. Mike Cooper the Service Manager then stated he would not take care of it and it was there prior to service. Mike Cooper also refused to give me his superior manager stating he's the one. Anyway, thanks to Mr. Bredemann who resolved the problem as the kiss xxx Mike Cooper could man up to tell the truth in front of his boss. NEVER AGAIN WILL I DO BUSINESS WITH THEM!! More

Awesome dealership even better staff! Usually I dread going into any dealership but Shawn helped make the experience easy. Shawn took the time out to explain the whole process and I left f Usually I dread going into any dealership but Shawn helped make the experience easy. Shawn took the time out to explain the whole process and I left feeling like I made the best decision. Definitely ask for Shawn! More

Beware of the service department The service department at Bredemann Toyota will fleece you by trying to sell unnecessary repairs. Take you car in at your own risk. My dad took the The service department at Bredemann Toyota will fleece you by trying to sell unnecessary repairs. Take you car in at your own risk. My dad took the car in for a simple oil change. Shortly after the service advisor Michael Schneider told my dad that the power steering rack was leaking and it would cost $2100 to fix it. The manager looked at the car and discovered that someone doubled up on the washer to widen the gap and make the fluid leak on purpose. SHAME ON YOU FOR TRYING TO TAKE ADVANTAGE OF THE ELDERLY! Michael Schneider and other dishonest mechanics should lose their job for being unscrupulous thieves! I will tell all my friends and relatives to stay away from Bredemann. More

Service Department I made an appointment and was told that my wait would be about 20 minutes. A simple oil change ended up in a 2 hour wait. I was becoming impatient an I made an appointment and was told that my wait would be about 20 minutes. A simple oil change ended up in a 2 hour wait. I was becoming impatient and when I came up to the service desk after almost two hours, the representative simply said "Oh yeah, I have your keys right here." Needless to say, service was extremely disappointing. More

Service Dept was great Had my 10,000 oil change and tire rotation appointment today. Mike Schneider told me it would be a couple of hours. So I set up shop with internet, Had my 10,000 oil change and tire rotation appointment today. Mike Schneider told me it would be a couple of hours. So I set up shop with internet, coffee and settled in for the wait. Imagine my surprise when he came in less than an hour later, and told me it was all done and ready to go! Super friendly, super efficient and super easy in and out. Thanks, Mike! More

Great service I was having problems with my Toyota Sienna and brought it to Bredemann Toyota in Park Ridge, Now I have been to many dealerships but I was impressed I was having problems with my Toyota Sienna and brought it to Bredemann Toyota in Park Ridge, Now I have been to many dealerships but I was impressed by the friendly greetings and the outstanding service I received from the service advisor Richard V. I was talked to and brought through each step of what needed to be done with my car and received updates via cell phone. I have to say that in my experience the word customer service doesn't mean much anymore but I was surprised and happy even to see it still means something at Bredemann. I was very impressed with Richard's knowledgeable answers and the speed of which my car was done. I will be bringing my car back for my service needs. More

Always a great experience with Bredemann Toyota We bought our 2003 Avalon at Bredemann and always take it back there for service. The people at Bredemann are courteous, helpful and very knowledgeabl We bought our 2003 Avalon at Bredemann and always take it back there for service. The people at Bredemann are courteous, helpful and very knowledgeable. They always let you know what is happening, and if there is more work to be done than anticipated. I sure wish more companies were this great. Highly recommend them. More

My opinions I was pleased to be greeted. "I really appreciated the help I received from Roza. I was pleased to be greeted by a female salesperson, and pleased tha I was pleased to be greeted. "I really appreciated the help I received from Roza. I was pleased to be greeted by a female salesperson, and pleased that she took the time to answer my questions in a detailed, thorough manner. Thank you, Roza. Jozef Spiewak and Anna More

Richard Vasquez at Bredemann Toyota Richard Vasquez is a credit to your business. Always professional. Always courteous. I had an emergency with my battery last Saturday...a very frustra Richard Vasquez is a credit to your business. Always professional. Always courteous. I had an emergency with my battery last Saturday...a very frustrating day involving paying to have my car jumped twice! I finally drove it to the dealer and Mr. Vasquez took care of me. He gave me a loaner, he called me back when he promised and he kept me informed every step of the way. Mr. Vasquez should provide the example, or train, all the other service agents. Thank you. More