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Bredemann Toyota - Service Center

Park Ridge, IL

2.2
192 Reviews

192 Reviews of Bredemann Toyota - Service Center

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June 01, 2016

Review of service I purchased my Toyota Camry in 2011 from Bredemann and have always brought it here for its service. The work is always thorough and very professional More

by Mg1503
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Schneider
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Hernando
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Vasquez, Mark Glinka
Jun 01, 2016 -

Bredemann Toyota responded

Thank you so much for this wonderful review! We are so happy to know you have had many enjoyable visits for service while working with our staff! We look forward to many more. We wish you many many miles of happy driving in your Camry!

May 20, 2016

Service Excellent fast service ,best rate . I will definitely recommend to everyoneBredemann Toyota and saleman Jerry Giec . I nicely surprise that servic More

by Darek
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Giec
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2016 -

Bredemann Toyota responded

Thank you for your kind words and wonderful review Derek!

April 18, 2016

Service Department I am a long tome customer, now It is my second car that I bought there and bring for services. Excellent service as always!!! Staff - very friendly More

by donnab
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Maravola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2016 -

Bredemann Toyota responded

Thank you Donna for your kind and loyal business over the years. We are so happy to hear Andy and the rest of our staff provides you with excellent visits to the dealership. We look forward to many more!

April 13, 2016

A Reputable Dealership I have had a Toyota Camry and currently an Avalon. Joe Sanchez is the service consultant, and he is professional, honest and polite in our interactio More

by bumper79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2016 -

Bredemann Toyota responded

Thank you for your wonderful review, kind words and loyal business! We are happy to read about your experiences while visiting for service and thrilled to know Joe has been able to provide you with top notch service! Please do not hesitate to reach out to us if you have any questions or concerns!

January 12, 2016

Best Service Center! One of the reasons I bought another Bredemann Toyota was because of the service department. They know my car, told me exactly what was needed and disc More

by Eileen L
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Maravola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 12, 2016 -

Bredemann Toyota responded

Thank you Eileen for your very kind review. We are so happy to know you enjoy your visits for service while working with our service staff! We look forward to seeing you around.

December 01, 2015

Horrible customer service and liars!! When told about scratches done on my vehicle both denied that it could ever happen in their dealer and blamed me saying it was because I over extend More

by scoobynina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dec 07, 2015 -

Bredemann Toyota responded

We are glad John Bredemann was able to resolve this for you, per your comments in your review. If I can be of assistance to you in the future, please do not hesitate to contact me directly at (847)510-5495 or katiebredemann@bredemann.com. Thank you, Katie Bredemann

September 04, 2015

Awesome dealership even better staff! Usually I dread going into any dealership but Shawn helped make the experience easy. Shawn took the time out to explain the whole process and I left f More

by Carlybell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sep 09, 2015 -

Bredemann Toyota responded

We are so happy to know Shawn was able to assist you during your visit and make sure your vehicle needs were taken care of. We hope to continue many more positive experiences with you in the future. Please call us if there is anything else we can help assist you with.

August 22, 2015

Beware of the service department The service department at Bredemann Toyota will fleece you by trying to sell unnecessary repairs. Take you car in at your own risk. My dad took the More

by nightowl1517
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Other Employees : Mechanic that worked on the car.
Aug 25, 2015 -

Bredemann Toyota responded

We apologize for the engine oil leak after the oil change, that was our mistake. It was a drain plug gasket that was leaking after the oil change. We drained the oil and replaced the drain plug gasket. We also went to your fathers house and cleaned the oil from the garage floor in an effort to try to make this mistake up to you. However, that had nothing to do with the power steering rack and pinion leak that is still an issue with your vehicle. Our job is to advise you of what we see that needs attention, and we would rather you be upset that we informed you, than upset that we didn't let you know when it can lead to a more expensive repair down the road. No matter if the repair is done here or somewhere else we strongly recommend that you address it in the near future. We would be more than willing to demonstrate the power steering issue on your vehicle at your convenience. You can contact Mike Cooper, our Service Manager if you are interested and he can be reached at (847)655-1650. You can also contact me if you would like to discuss this further. I can be reached at (847)510-5495 Thank you, Katie Bredemann

July 23, 2015

Service Department I made an appointment and was told that my wait would be about 20 minutes. A simple oil change ended up in a 2 hour wait. I was becoming impatient an More

by Janet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jul 27, 2015 -

Bredemann Toyota responded

We sincerely apologize that your experience with us did not meet your expectations. Our service manager, Mike Cooper will be reaching out to your shortly. If there is anything I can assist with in the future please contact me by phone at (847) 510-5495 or by email at katiebredemann@bredemann.com - Thank you, Katie Bredemann

April 01, 2015

Service Dept was great Had my 10,000 oil change and tire rotation appointment today. Mike Schneider told me it would be a couple of hours. So I set up shop with internet, More

by rbost
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Apr 01, 2015 -

Bredemann Toyota responded

Thank you for sharing your experience with us! We hope to continue many more positive experiences with you in the future. It's great to know you enjoyed yourself while visiting our service department and that Mike was very helpful.

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